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The Other House South Kensington

4.0 star property

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Photo gallery for The Other House South Kensington

Indoor pool
Creator video
Front of property
Property amenity
Club Courtyard | Courtyard view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
15-17 Harrington Gardens, Kensington and Chelsea, London, England, SW7 4JJ
  • Place, Cromwell Road
    ‪3 min walk‬
  • Place, Natural History Museum
    ‪9 min walk‬
  • Place, Hyde Park
    ‪18 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Club Junior (Twin)

Club Junior (Twin) | Premium bedding, in-room safe, individually decorated

Club Junior (Twin)

8.4 out of 10
Very good
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Eaves

Club Eaves | Premium bedding, in-room safe, individually decorated

Club Eaves

8.0 out of 10
Very good
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Club Original

Club Original | Premium bedding, in-room safe, individually decorated

Club Original

9.6 out of 10
Exceptional
(21 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Club Atrium

Club Atrium | Premium bedding, in-room safe, individually decorated

Club Atrium

8.6 out of 10
Excellent
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Greater Club Flats

Greater Club Flats | Premium bedding, in-room safe, individually decorated

Greater Club Flats

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for The Mezz

Premium bedding, in-room safe, individually decorated

The Mezz

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for The Turret

The Turret | Premium bedding, in-room safe, individually decorated

The Turret

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for The Club Apartments

The Club Apartments | Premium bedding, in-room safe, individually decorated

The Club Apartments

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for The Greater Mezz

The Greater Mezz | Premium bedding, in-room safe, individually decorated

The Greater Mezz

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for King Bedroom

King Bedroom | Premium bedding, in-room safe, individually decorated

King Bedroom

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Greater Courtyard

Greater Courtyard | Premium bedding, in-room safe, individually decorated

Greater Courtyard

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Club Courtyard

Club Courtyard | Premium bedding, in-room safe, individually decorated

Club Courtyard

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for King Accessible

King Accessible | Premium bedding, in-room safe, individually decorated

King Accessible

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Vault

Premium bedding, in-room safe, individually decorated

2 Bedroom Vault

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 3 Bedroom Vault

Premium bedding, in-room safe, individually decorated

3 Bedroom Vault

10.0 out of 10
Exceptional
(2 reviews)
  • 53 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Club Junior (Twin)

Premium bedding, in-room safe, individually decorated

Club Junior (Twin)

  • Sleeps 2
  • Free Wi-Fi

Club Eaves

  • Sleeps 2
  • Free Wi-Fi

Club Original

  • Sleeps 2
  • Free Wi-Fi

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includes taxes & fees
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About this property

The Other House South Kensington

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
The Other House South Kensington offers 237 accommodations with espresso makers and a safe. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. 48-inch Smart televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, designer toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
With your stay at The Other House South Kensington, you're connected to a railway/underground station and just a quick walk from Cromwell Road. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with Ayurvedic treatments, aromatherapy or body wraps at the spa
  • Amenities include locker space, 2 meeting rooms and laundry facilities
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 3-minute walk from Cromwell Road and 14 minutes on foot from Kensington High Street
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Other House South Kensington offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 2 meeting rooms available. A 24-hour fitness centre, a library, and laundry facilities are also featured at the business-friendly The Other House South Kensington.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
The Other Kitchen – This café serves breakfast, brunch and lunch.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 31 for adults and GBP 31 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Other Kitchen

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Housekeeping on request

Business services

  • 2 meeting rooms

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (110 centimetre high)
  • Hardwood flooring in room
  • Lift (80 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Guests are required to download the property's The Other House mobile app before check-in

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

This property enforces quiet hours from 10:00 PM to 7:00 AM

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: GBP 52.50 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 6 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 31 for adults and from GBP 31 for children
  • Pet fee: GBP 52.50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's The Other House mobile app before check-in. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Other House

The Other House Kensington

The Other House South Kensington Hotel

The Other House South Kensington London

The Other House South Kensington Hotel London

The Other House South Kensington Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 305 out of 404 reviews
Rating 8 - Good. 67 out of 404 reviews
Rating 6 - Okay. 21 out of 404 reviews
Rating 4 - Poor. 7 out of 404 reviews
Rating 2 - Terrible. 4 out of 404 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, tastefully decorated, and comfortable. The gym was great, the sauna and steam room was really nice too. The pool was good, though it was a bit small.
Stayed 1 night in Feb 2026

6/10 Okay

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
A really travel convenient hotel. It’s a bare minimum spa hotel, priced as such. Most rooms have a kitchenette so go shopping before you arrive as the food is a bit hit and miss. The spa is great and the massage I had was lovely. Some more traditional hot stones would have been good. Ask for bath robes at reception or you won’t get them. No landline phones in rooms which is annoying. Because of room design you can’t watch TV in bed because of the metal screens. If you are into SnM this screen is for you! The staff are mainly lovely and helpful but the main guy in the breakfast room made me feel like Billy no mates shouting a table JUST for one across the dining room and then repeating this another few times. I get to the table set for two and he makes a big deal about removing one set of cutlery. I actually felt the need to ask him to stop pointing out that I’m on my own. More training here I think! I would stay again but the lack of ready available food and room service puts me off a little. Even the private cafe by the pool had no food when I went in.
Screen so you can’t watch TV in bed
Nice sofa
Long thin kitchenette to bathroom
View
Stayed 4 nights in Feb 2026

10/10 Excellent

Kingsley

Travelled with group
Liked: Cleanliness, staff & service, amenities
Outstanding hotel great location love the interior and the staff are more than welcome and friendly. We will definitely stay there again very soon we hope !
Stayed 1 night in Feb 2026

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were friendly and accommodating, our room was clean and comfortable. Everything we needed. The pool was fantastic and a great end to our busy day. We will definitely be back.
Stayed 1 night in Feb 2026

8/10 Good

Erica Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Firstly, the hotel is in a great location in South Kensington close to both the tube and the bus. The hotel itself is beautiful and clean. I loved the eclectic vibe and decor. The staff was very nice and friendly and helped with all of our needs. We stayed in the 2 bedroom vault which is on the lower floor. The living area, kitchenette and bathroom are beautiful. The bedrooms, although they were described to us, were not really convenient. Yes, they are built into the turrets of the hotel, which we knew, however we did not know that you had to climb in and out of the bed to get out of the room as it is so tight. Also it was not brought to our attention the you have to duck to get into the one bedroom as the ceiling height was maybe 5 ft 3 inches tall. One of the travelers with me was older and due to the climbing into and out of the bed fell and severely bruised her eye and shoulder. We did let staff know but honestly had I know the ceilings were that low and that you had to climb over the bed to get in and out I would have booked differently. The accident did ruin some of our vacation. I would stay at this hotel again but would NOT stay in those rooms. If you’re a male or taller female it is extremely dangerous and inconvenient.
Stayed 4 nights in Feb 2026

8/10 Good

Luke

Stayed 1 night in Jan 2026

10/10 Excellent

Jonny

Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing hotel. Rooms were very spacious. With all you would ever need. (Courtyard) On the same level as the residence spa/pool. Nice to have sauna and steam room available. Pool was a little cold. The bar was cool. Great location. Tube station just minutes away and plenty restaurants and bars nearby.
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Wonderful facilities
Stayed 1 night in Feb 2026

10/10 Excellent

Lawrence

Stayed 1 night in Jan 2026

10/10 Excellent

Kimberley

Stayed 1 night in Feb 2026

10/10 Excellent

Vivian

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay here, really comfortable and clean. It’s very convenient to transit. Housekeeping was spotless when I needed them. I’ll be back for sure!
Stayed 4 nights in Jan 2026

10/10 Excellent

Paul

Stayed 1 night in Jan 2026

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities
Great location.
Stayed 5 nights in Jan 2026

10/10 Excellent

Mohamad

Stayed 1 night in Jan 2026

10/10 Excellent

Nigel

Stayed 1 night in Jan 2026

8/10 Good

Asheba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The other house is quite unique, I would say if they are to continue operating as a hotel there needs to be certain aspects that contribute to it being a hotel such as slippers, dressing gowns in rooms, complimentary biscuits, directions to the spa with arrows to show where it is. Also some of the receptionist staff could be more friendly. Overall it was a nice stay but there are some improvements to be made. Also the lighting could be better in the rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2026

8/10 Good

Behamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are just way too small - especially when you are accommodated with a dog
Stayed 2 nights in Jan 2026

10/10 Excellent

Lucy

Stayed 2 nights in Jan 2026

10/10 Excellent

Suellen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The bar and eating facilities and the steam room, sauna and pool facilities were great. The staff, particularly in the restaurant were very friendly and warm and accommodating. The cleaning staff were meticulous. The hotel design and decor was amazing and its proximity to the tube was a plus.
Stayed 6 nights in Jan 2026

6/10 Okay

Liana

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The room and property were very clean. Great location.
Stayed 6 nights in Dec 2025

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room
Stayed 4 nights in Jan 2026

8/10 Good

Amit

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is nice and exactly as in the photos. What I did not like about my room was that it was on the ground floor with the windows looking out to internal sit outs of the hotel - so no natural light. The housekeeping left a lot to be desired. We stayed there for about 3 weeks. They do housekeeping once a week only and do not even change towels. One had to keep requesting them to do at least give fresh towels. And even when housekeeping was done they would forget to replenish the tea, sugar etc. The most disappointing part was when I gave this feedback to the front office staff, I was told that because I was a long staying guest I needed to remind them to replenish supplies! One would have expected service to be better for a long staying guest and not the other way round !!
Stayed 20 nights in Dec 2025