Hyatt Ziva Los Cabos- All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
View from room
Reception
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub

Explore the area

Map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Costa Azul Beach
    ‪16 min walk‬
  • Palmilla Beach
    ‪3 min drive‬
  • Puerto Los Cabos
    ‪6 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club One Bedroom Master Suite

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, Resort View (Double)

  • Resort view
  • Sleeps 4
  • 1 King Bed

Club Deluxe Ocean Front One Bedroom Suite

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Ocean Front)

  • Resort view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front One Bedroom Master Suite

  • Ocean view
  • 108 sq m
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Two Bedroom Grand Master Suite

  • Ocean view
  • 217 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Club Swim Up Master King

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

Club Swim Up Master Double

  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Master Ocean Front)

  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Ocean Front)

  • Resort view
  • Sleeps 2
  • 1 King Bed

Ocean View Master King

  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Ocean View Master Double

  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean View One Bedroom Master Suite

  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Club Deluxe Ocean Front Studio Suite

  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room (Ocean Front Double)

  • Resort view
  • Sleeps 3
  • 1 King Bed

Resort View Master King

  • Resort view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Resort View Master Double

  • Resort view
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, Ocean View (Master Club One Bedroom)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, Ocean View (Double)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Resort View

  • Resort view
  • Sleeps 4
  • 1 King Bed

Premium Suite, Ocean View (Master Club One Bedroom)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Hyatt Ziva Los Cabos- All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Los Cabos- All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hyatt Ziva Los Cabos- All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. This San José del Cabo property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Hyatt Ziva Los Cabos- All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Plaza Mega Comercial Mexicana. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine with a beachfront location at Farina & Olio, one of the property's 7 restaurants and 4 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with reflexology, body scrubs or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests like the bar and restaurant
  • 6 minutes by car from Puerto Los Cabos and 7 minutes from El Dorado Golf Club
  • Airport shuttle service available for a fee
Hyatt Ziva Los Cabos- All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hyatt Ziva Los Cabos- All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star San José del Cabo property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Farina & Olio – This beachfront fine-dining restaurant specialises in Italian cuisine and only serves dinner.
Bon Vivant – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open selected days.
Dozo – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda Baja Grill – This restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
La Plaza Buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bon Vivant
  • Dozo
  • Farina & Olio
  • Hacienda Baja Grill
  • La Plaza Buffet

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference centre (35,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Grab bar in shower (79 centimetre high)
  • Lever door handles
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (130 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 130.00 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 130.00 (one-way), (from 4 to 8 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Ziva Los Cabos- All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Cabos
Hyatt Los Cabos
Hyatt Los Cabos Ziva
Hyatt Ziva Los
Hyatt Ziva Los All Inclusive
Hyatt Ziva Los Cabos
Los Cabos Ziva
Ziva Hyatt
Ziva Los Cabos
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive Hotel
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive All-inclusive property
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
All-inclusive property Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1791 out of 2830 reviews
Rating 8 - Good. 544 out of 2830 reviews
Rating 6 - Okay. 262 out of 2830 reviews
Rating 4 - Poor. 113 out of 2830 reviews
Rating 2 - Terrible. 120 out of 2830 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful! The walls seemed very thin as we could hear the alarm clock at 6:00am in the room next door. And the A/C didn’t work quite right. Food was great and the staff were beyond excellent.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this property. Everything was amazing. The food and service was wonderful and being right on the beach was such a bonus. Would come back again and loved the swim up room. Spend the money and get the updated room with a butler!
Stayed 3 nights in Feb 2025

8/10 Good

Brianna Marloy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely gorgeous! My only complaint, the A/C went down in the entire property. The rooms, the hotel, the restaurants, everywhere had no A/C. Luckily, it was the end of February, so the weather wasn’t too bad.
Stayed 3 nights in Feb 2025

4/10 Poor

Sheena

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I recommend staying at another hotel. The hotel is overpriced considering parts are under construction. The construction noise is inescapably loud and an eye sore. During our last night, the water pressure got really low in one bedroom and then started spewing out brown water. In our other room, there was no water at all. The room furnishings are also very old and dated. The front door in one bedroom was not shutting completely so maintenance had to repair it, causing us to wait in the room until they were done. The front desk lady was rude and offered no customer service. Although we booked two rooms in one reservation, they separated us in two different floors. She did nothing to give us an adjoining room. The hotel servers were very nice including Santiago near the pool. The food at restaurants are decent for an all-inclusive resort. The lobby bar cocktails were good and what you’d expect in an American hotel bar. The beach was nice but wish there were more lawn chairs out there to lay out and tan, and whale watch. The spa masseuses are great! The spa amenities are average. I would not come back to this hotel again.
Stayed 3 nights in Feb 2025

6/10 Okay

Launie, Chattaroy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was pretty nice. We booked the ocean front unit. Top of the line! It was supposed to come with a butler. He was totally useless. We would request coffee cups and they would never come. The check in was a separate area and they took forever because they wanted to upsell up on the spa. Annoying. The food was good. The kids area is adorable. The hotel is under construction. It looks like it will be nice. However it is noisy and dusty. Also next door is under construction so also noisy. They keep the hotel pretty clean but our room needed update. We paid like $18,000 for the room so we expected some great things.
Stayed 8 nights in Feb 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

zina

Travelled with family
The resort was beautiful and had everything we needed good food and plenty entertainment we celebrated my daughter birthday we had a blast
Stayed 3 nights in Feb 2025

2/10 Terrible

Alireza

Disliked: Cleanliness, amenities, property conditions & facilities
With so many places to stay in Cabo, this place is by far the worst. My room couldn’t cool down, if you’re in a group of 10 or 20 and one person had a few too many drinks, everyone is punished by being cut off. The food is horrendous. Even the staff said they wouldn’t eat it. Basically we starved for 4 days and couldn’t wait to eat Panda Express at the airport on our way back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The food on the premises was AMAZING!! I could not believe the quality for an all inclusive!! The staff were all very friendly! and accommodating
Stayed 5 nights in Feb 2025

10/10 Excellent

Leah Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 3 nights in Feb 2025

10/10 Excellent

Franca Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Tameka

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s beautiful my only issue I had a butler that I never seen I needed my room decorated for bday and all I got was a small cup cake and a sign on the door. Never had this problem in any other resort around my bday
Stayed 4 nights in Feb 2025

8/10 Good

Tanya L.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Hyatt Ziva! Especially Margherita at the buffet in the morning! Our favorite employee for many years, we love her! Everyone is kind and helpful, the food is great. Can't wait until next trup!
Stayed 7 nights in Feb 2025

10/10 Excellent

Heintje

Liked: Amenities
Friendly staff, lots of amenities, delicious food!
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for family vacation with infant

Great place for family vacation!!! Great pools and beautiful beaches!
Stayed 3 nights in Feb 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Great service, but construction is too much

Second time here - this was a family winter break with one parent working remote. So easy vacation without a lot of planning was needed. Service and staff are amazing - kind, courteous, patient, helpful, responsive etc. can’t say enough. The location and weather are spectacular. Sunrises and sunsets on the beach, and watching rays jumping and whales swimming laps - great stuff. The shows and entertainment varies in quality but is always enthusiastic. Appreciate the staff effort. Liked the daily yoga on the beach, too. Breakfast with whales at Cortez and dinner at the Italian spot are fantastic. Liked the poolside juice bar, tacos and ceviche too. Not all the food is good, but there is plenty to enjoy. The spa was also really good - and a decent value. The upgraded hydrotherapy circuit and massage - so fun and relaxing! The big downsides were the construction and the condition of the property in general - basically the property is getting really tired - we had an “artwork” fall out of its frame and off the wall, and the sofa was stained. It appears they are remodeling one wing at a time - so that means there is nonstop construction going on during the day. All day the pool and beach area is vibrating with the screech of saws, pounding of hammers and literal jackhammering for hours. It was crazy how loud it was and for me, it really dampened my time there. You don’t want to be at the beach and feel like you’re in the middle of a downtown construction project.
Stayed 7 nights in Feb 2025

8/10 Good

renee

Stayed 4 nights in Feb 2025

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Maria Margarita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Friendly staff. Pool is nice and warm. Service at restaurant is a little slow. If you dine at peak time, it’s always a 45 minute wait, but they also don’t write down your room or give you a pager, or take down your phone number — just tells you to come back and check if a table is available. I dont know how they could help people in the order they come with that system. My favorite spot is the coffee shop. Shows were good. Kids club staff are super friendly and attentive to the children. Room is big, clean, with comfortable beds. I felt warm during the night though but there is no way for me to tell the thermostat to go colder. Thermostat says 19C but it definitely felt warmer than that by several degrees. Overall, a pleasant stay and will probably come back again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
You have to get a martini at Mirador. Valentine and Lupe are the best!
Stayed 7 nights in Feb 2025

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property except for construction noise. Property design is the best in the business! We especially enjoyed our swim up suite. Service, food, drink, and accommodations are exceptional. The Club was an outstanding amenity! We have, and will recommend this resort to our friends, and will definitely go there again!
Stayed 7 nights in Feb 2025

10/10 Excellent

Vijay

Liked: Cleanliness
Stayed 4 nights in Feb 2025