4/10 Poor
Emma, Arlington
Travelled with family, Business traveller
11 Dec 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Viceroy hotel which is now owned by Hyatt, has somewhat changed lowered its standards but kept the same or even higher price tag! I frequent this hotel in Beverly Hills, so I’m a custom to the price tag and services it offers.
This trip I took all my girls, lol, wife daughter mother -in law God mother and they had a wonderful time.
The staff at the entrance those guys are amazing the car pick up drop off and valet service is awesome, the hotel check is wasn’t bad, the part I had a prblm with is that people tend to judge a book by its cover, or should I say a hint of prejudice going on with the staff or perhaps it’s the way things go I’m not sure. I went to buy a drink and the waiter explained to me tht hey this drink is very expensive even wanted to show me how much it cost per drink, lol, okay we’re on vacation we’ve prepared for everything, I noticed he didn’t others hmmm then later on at the dinner restaurant on the rooftop the reservation was mad by our private butler and they wouldn’t give us preferred seating, even after the reservation was made for preferred seating, but the dinner food was amazing the steak and the beef was tender and succulent awesome job chef!!!!! The pool was clean everyday the breakfast was delicious the overall staff was very courteous! A few bad apples can ruin it tho.
The location is good construction goin on around it, I had a chance to play golf at Puerto Golf Club give it shot if you enjoy golf! It’s worth the price tag!
Emma
Stayed 4 nights in Nov 2025
