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Zadun Los Cabos, a Ritz-Carlton Reserve

5.0 star property

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Photo gallery for Zadun Los Cabos, a Ritz-Carlton Reserve

5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Garden
Golf
5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Meeting facility

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • On private beach
  • Bar
  • Hot tub

Explore the area

View in a map
Fraccion Hotelera-Subdelegacion, De la Playita, Puerto Los Cabos, San José del Cabo, BCS, 23403
  • Place, Puerto Los Cabos Golf Course
    ‪1 min drive‬
  • Place, Puerto Los Cabos
    ‪6 min drive‬
  • Place, San Jose del Cabo Art District
    ‪11 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View (Ground Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Partial Ocean View (Ground Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View (Ground Floor, Terrace)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Queen Beds, Non Smoking, Resort View (Ground Floor, Terrace)

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Room, 1 King Bed, Non Smoking, Partial Ocean View | View from room

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Beachfront

Room, 1 King Bed, Non Smoking, Beachfront | Pool | 5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Room, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

View from room

Room, 1 King Bed, Non Smoking, Oceanfront

  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Ground Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Ocean View (Ground Floor)

10.0 out of 10
Exceptional
(6 reviews)
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Beachfront

View from room

Room, 2 Queen Beds, Non Smoking, Beachfront

  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Terrace (Oceanfront)

View from room

Room, 2 Queen Beds, Non Smoking, Terrace (Oceanfront)

  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Resort View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Non Smoking, Resort View

8.0 out of 10
Very good
(1 review)
  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

View from room

Suite, 1 Bedroom, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Beachfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Non Smoking, Beachfront

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Beachfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Non Smoking, Beachfront

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Beachfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Non Smoking, Beachfront

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Terrace (Ground Floor)

Suite, 2 Bedrooms, Non Smoking, Terrace (Ground Floor) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Bedrooms, Non Smoking, Terrace (Ground Floor)

  • 269 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

View all photos for Family Room, 1 Double Bed, Non Smoking, Partial Ocean View (Terrace)

View from room

Family Room, 1 Double Bed, Non Smoking, Partial Ocean View (Terrace)

  • 150 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Non Smoking, Resort View (Ground Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, 2 Bedrooms, Non Smoking, Resort View (Ground Floor)

  • 219 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

View all photos for Family Suite, 2 Bedrooms, Non Smoking, Beachfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, 2 Bedrooms, Non Smoking, Beachfront

  • 219 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Ground Floor)

View from room

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Ground Floor)

  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Villa, 2 Bedrooms, Non Smoking, Terrace

Grand Villa, 2 Bedrooms, Non Smoking, Terrace | View from room

Grand Villa, 2 Bedrooms, Non Smoking, Terrace

  • 551 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View (Ground Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Partial Ocean View (Ground Floor)

8.0 out of 10
Very good
(1 review)
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Zadun Los Cabos, a Ritz-Carlton Reserve

Luxury resort on the beach, with 5 outdoor pools
Catch some rays on Zadun Los Cabos, a Ritz-Carlton Reserve's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
Zadun Los Cabos, a Ritz-Carlton Reserve offers 113 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and a 24-hour health club are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Zadun Los Cabos, a Ritz-Carlton Reserve. During your stay, you're just a quick walk from East Cape Beach. Features include free WiFi in public areas and free valet parking, plus 5 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Latin American cuisine with ocean views at Humo, one of the property's 3 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 5 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, body treatments or body scrubs at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a 24-hour gym and a sauna
  • Just a 1-minute drive from Puerto Los Cabos Golf Course and 7 minutes from Puerto Los Cabos
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Zadun Los Cabos, a Ritz-Carlton Reserve, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a 24-hour health club. Free self parking and valet parking are available.

This 5-star San José del Cabo resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Humo – Overlooking the ocean and garden, this fine-dining restaurant specialises in Latin American cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
El Barrio – This family restaurant is located by the pool and specialises in Mexican cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Equis – This beach seafood restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Candil – This bar overlooks the ocean and garden. Guests can enjoy al fresco dining (weather permitting). Open daily.
On-site venue No. 5 – This family restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Zadun Los Cabos, a Ritz-Carlton Reserve is listed in the 2020 Condé Nast Traveller Hot List.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 60 for adults and USD 10 to 40 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Candil
  • El Barrio
  • Equis
  • Humo

Things to do

  • 24-hour health club
  • 27-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Bicycles
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Hot tub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Wine tasting room
  • Winery release events
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (1,980 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Handrails in stairways (85 centimetre high)
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 42 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 99 per pet, per stay (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 15 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 60 for adults and USD 10 to 40 for children
  • Airport shuttle fee: USD 300 per vehicle (return, maximum occupancy 6)
  • Pet fee: USD 99 per pet, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Zadun Los Cabos, a Ritz-Carlton Reserve offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zadun Ritz-Carlton Reserve Hotel San Jose del Cabo
Zadun Ritz-Carlton Reserve San Jose del Cabo
Hotel Zadun, A Ritz-Carlton Reserve San Jose del Cabo
San Jose del Cabo Zadun, A Ritz-Carlton Reserve Hotel
Zadun, A Ritz-Carlton Reserve San Jose del Cabo
Zadun Ritz-Carlton Reserve
Zadun Ritz-Carlton Reserve Hotel
Hotel Zadun, A Ritz-Carlton Reserve
Zadún a Ritz Carlton Reserve
Zadun A Ritz Carlton Reserve
Zadun, A Ritz Carlton Reserve
Zadún, a Ritz-Carlton Reserve Resort
Zadún, a Ritz-Carlton Reserve San José del Cabo
Zadún, a Ritz-Carlton Reserve Resort San José del Cabo

Reviews

Zadun Los Cabos, a Ritz-Carlton Reserve Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 156 out of 167 reviews
Rating 8 - Good. 7 out of 167 reviews
Rating 6 - Okay. 0 out of 167 reviews
Rating 4 - Poor. 0 out of 167 reviews
Rating 2 - Terrible. 4 out of 167 reviews

Reviews

10/10 Excellent

Woo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

2/10 Terrible

Fay, Manhattan Beach

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful Property, Terrible Service – Not Worth the Price Unfortunately, our stay at the Ritz-Carlton Cabo was far from five-star. From the moment we arrived, service was slow, disorganized, and inconsistent. It took over 30 minutes to get help at the pool, and nearly an hour to place drink and food orders — and this happened more than once. Despite having a “butler,” we constantly had to ask for basic service. Loud neighbors went unchecked for hours, and when it rained briefly, the pool and restaurant shut down with no effort to assist guests — no umbrellas, no carts, no communication. Worst of all, part of the ceiling collapsed in our bathroom while my daughter was inside. The response was slow, impersonal, and careless. No one followed up to check on her. When I brought it up at checkout, the manager just blamed the butler and apologized — no resolution, no gesture of accountability. The property is beautiful and the food was good, but the service and management were a major letdown. Mauricio at the bar was the only standout. We won’t be returning and do not recommend wasting your money here.
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew

The grounds and services were amazing! The stuff was very attentive and helpful! We had a relaxed and wonderful time!
Stayed 3 nights in Jul 2025

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Jakub, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing ambience, remarkable setting and amazing staff make this hotel stand out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rupert

Stayed 3 nights in Jun 2025

10/10 Excellent

Madelaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, second time staying. Elite service. Very clean and delicious dining options.
Stayed 1 night in Jul 2025

8/10 Good

jaime, baltimore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Place for Couples NOT kids or Fun friendly. No access to Beach and of course no Beach activities too bad for à Ritz than I used to have all around our family available.
Stayed 5 nights in Jun 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was second to none.
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Stayed 3 nights in Jun 2025

10/10 Excellent

Kelly samuel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best resort experience in every possible way. The rooms are lovely, the grounds are pretty, the pools are relaxing, and the food is top shelf (every single meal was a standout). But what really makes Zadún shine is the service. Everyone is beyond pleasant, cheerful, helpful, accommodating and caring. They do go out of their way to make any special celebrations noteworthy. I cannot say enough, or find enough properly effusive adjectives, to give the staff and resulting atmosphere due credit. It is not possible to overstate how much we enjoyed our trip.
Stayed 4 nights in Jun 2025

10/10 Excellent

Léo

Stayed 6 nights in Jun 2025

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazeballs
Stayed 3 nights in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

scott

Stayed 4 nights in Apr 2025

10/10 Excellent

Richa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

10/10 Excellent

Florence, Ho Ho Kus

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Service was better than excellent and beautiful property
Stayed 5 nights in Mar 2025

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. One of the best resorts in the world.
Stayed 5 nights in Mar 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with wonderful staff
Stayed 6 nights in Jan 2025

10/10 Excellent

michael d

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very picky and do lots of planning before choosing. Ritz surpassed our expectations and we will for sure come back. The staff was incredible and our butlers were top notch. The staff was great with my child’s allergies and made us feel very welcome. The gym was also really nice with lots of great machines and free weights. We will return for sure!
Stayed 7 nights in Jan 2025

10/10 Excellent

Rupert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely phenomenal property and service
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very quiet. Family friendly but not really a great pace to bring a 3 year old.
Stayed 4 nights in Dec 2024