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Helgon Hotel – Lourdes Pyrenees

4.0 star property

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Photo gallery for Helgon Hotel – Lourdes Pyrenees

Bar (on property)
Select Comfort beds, in-room safe, desk, blackout curtains
Unclassified image, 3 of 50, button
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
8 Rue de Massabielle, Lourdes, Hautes-Pyrenees, 65100
  • Place, Basilica of Our Lady of the Rosary
    ‪5 min walk‬
  • Place, Massabielle Grotto
    ‪6 min walk‬
  • Place, Basilica of the Immaculate Conception
    ‪6 min walk‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪13 min drive‬

Room options

View all photos for Single Room

Select Comfort beds, in-room safe, desk, blackout curtains

Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | Select Comfort beds, in-room safe, desk, blackout curtains

Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Triple Room

Triple Room | Select Comfort beds, in-room safe, desk, blackout curtains

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Single Beds
  • Free wired internet

View all photos for Standard Double Room

Select Comfort beds, in-room safe, desk, blackout curtains

Standard Double Room

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

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About this property

Helgon Hotel – Lourdes Pyrenees

Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. Wired Internet in public areas is free. Other amenities include a meeting room, dry cleaning and laundry facilities.
Helgon Hotel – Lourdes Pyrenees offers 74 accommodations with a safe and coffee/tea makers. Beds feature Select Comfort mattresses. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Helgon Hotel – Lourdes Pyrenees, you're just a quick walk from Basilica of Our Lady of the Rosary. Free wired Internet, a bar and a coffee shop/cafe are available.
  • Free wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Basilica of Our Lady of the Rosary and Basilica of the Immaculate Conception
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free wired Internet. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Helgon Hotel – Lourdes Pyrenees.

This 4-star Lourdes hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Free offsite parking within 1,200 metres
  • Street parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Pro golf shop
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 15 December and 15 January.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Helgon

Helgon Hotel

Helgon Hotel Lourdes

Helgon Lourdes

Hotel Helgon Lourdes

Hotel Helgon

Hotel Helgon

Helgon – Lourdes Pyrenees

HELGON HOTEL – LOURDES PYRENEES Hotel

HELGON HOTEL – LOURDES PYRENEES Lourdes

HELGON HOTEL – LOURDES PYRENEES Hotel Lourdes

Helgon Hotel – Lourdes Pyrenees Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 34 out of 77 reviews
Rating 8 - Good. 26 out of 77 reviews
Rating 6 - Okay. 12 out of 77 reviews
Rating 4 - Poor. 5 out of 77 reviews
Rating 2 - Terrible. 0 out of 77 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Yadira C

Travelled with group
Liked: Cleanliness
N/A
Stayed 2 nights in Dec 2025

10/10 Excellent

Ange

Stayed 4 nights in Jul 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Not what you expect from 4* hotel.

Cockroach in the room. poor cleaning quality.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, air conditioning, clean rooms, balcony with amazing view.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location, Awful breakfast, very hard dried out bread. They cann it a buffet but only ham and cheese available
Stayed 3 nights in May 2019

10/10 Excellent

Ratnasabapathy

Liked: Cleanliness, property conditions & facilities, room comfort

Closer to all facilities

Amazing and closer to Church Grotte and eating out
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my destination. Walking distance to everything
Stayed 2 nights in Apr 2019

10/10 Excellent

Corazon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Modern Hotel

Very nice modern hotel, big room and clean.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. No complaints and central location. Little coffee shop across from the hotel.
Stayed 1 night in Aug 2018

6/10 Okay

Basam

Not quite 4-starts

I’ve been to Lourdes many times and tried many different hotels, but for a 4-star hotel this one is sub-par. The cleanliness left things to desire, and when you have a toddler with you crawling around on the floor, it is an issue. The breakfast is said to be continental but is basically just some bread, plain croissants and some jam, and is way overpriced considering what you get. On their homepage they say that they offer airport shuttles, but what they mean is that they will call a Taxi for you. The location of the hotel is very good, the water pressure in the shower was good, despite being on the sixth floor. the working air-conditioning unit was a lifesaver. The staff is friendly and multilingual. They were very helpful, especially the young lady in the breakfast lounge. If you visit a place like Lourdes you don’t expect to be in the hotel a lot and can overlook most of the flaws, but traveling with a toddler you spend more time at the hotel and for a 4-star hotel, there are better options in Lourdes.
Stayed 4 nights in Jul 2018

8/10 Good

T, Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit Virgin of Lourdes

Great location, close proximity to the Virgin of Lourdes Basilica. Restaurants and shops near by.
Stayed 1 night in Jun 2018

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Well worth staying at, especially for price and co

This very centrally situated hotel was very good value for money. The rooms were well furnished, maybe not newly furnished but very comfortable. It's bonus was, for us, off street parking in a small underground car park a few metres over the road. With such torrential rain, it was worth the €15 not to get wet and have the car so near to unpack etc. We only stayed and did not try any meal plan. The downside was the very abrupt attitude of both the check in and check out staff! Even if you are under the pressure of serving a few people, manners are everything!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

8/10 Good

Tgyrl, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean hotel close to the grotto

We stayed 2nights at the hotel and were very impressed with how clean it was. It was also very close to the grotto and church of the immaculate conception (5-10mins walk). There are several cafes and restaurants surrounding the hotel.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasant. But desk area was always busy and therefore help was minimum. Elevator was very small and large tour groups were ther with a lot of luggage which cause bottle necks. The hotel was quiet spite the numbers
Stayed 2 nights in Jun 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome Stay

Thin walls made it a little noisy with baby crying next door. Friendly and helpful staff. Great location-unless not so good walking uphill - 50-100m up incline. Parking available on request £13/n otherwise onstreet tariff.
Stayed 1 night in Jun 2017

8/10 Good

Jessica

Liked: Room comfort

Just OK

The room was modest, but clean and comfortable. The service was very good. The only problem was the room had a strange smell. It was kind of musty and kind of smelled like standing water or sewer water.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

location, location, location

Very well centrally located. Nice and clean - lobby, rooms, dining area. Desk staff pleasant and helpful except on the morning we had to leave, there was no one there (at the desk in the lobby) to help us get out. The doors were locked and our cab driver was waiting - we were very nervous about getting to the airport. Other than that everything was fine and we would be happy to recommend your hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel to Stay in Lourdes

Clean, convenient, comfortable, friendly staff and excellent service. This is a great hotel to stay. It was only a few steps from the vatican, very central to everything. Very friendly staff who handled all our needs promptly and courteously. The rooms are clean and comfortable. I will recommend this hotel to everyone I know.

6/10 Okay

Lupe, West Palm , Fl

Liked: Staff & service
Disliked: Room comfort

Disappointed

This hotel is hidden and far from the grotto. The room was clean but very plain and not very comfortable. I have stayed in Lourdes before and this is not one I would return to.