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N.D. Auxiliatrice

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Property grounds
Reception
Exterior
Family Room | Blackout curtains, iron/ironing board, free WiFi
Blackout curtains, iron/ironing board, free WiFi

Reviews

5.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar
  • Housekeeping

Explore the area

View in a map
28 Bd de la Grotte, Lourdes, Hautes-Pyrénées, 65100
  • Place, House of Sainte Bernadette
    ‪1 min walk‬
  • Place, Basilica of Our Lady of the Rosary
    ‪11 min walk‬
  • Place, Massabielle Grotto
    ‪12 min walk‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪12 min drive‬

Room options

View all photos for Economy Quadruple Room

Economy Quadruple Room | Blackout curtains, iron/ironing board, free WiFi

Economy Quadruple Room

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Comfort Triple Room

Blackout curtains, iron/ironing board, free WiFi

Comfort Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Economy Triple Room

Blackout curtains, iron/ironing board, free WiFi

Economy Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Economy Double Room

Blackout curtains, iron/ironing board, free WiFi

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Blackout curtains, iron/ironing board, free WiFi

Comfort Double Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Blackout curtains, iron/ironing board, free WiFi

Family Room

  • Sleeps 5
  • 1 Single Bed and 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Blackout curtains, iron/ironing board, free WiFi

Deluxe Room

  • Sleeps 1
  • 1 Single Bed

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About this property

N.D. Auxiliatrice

Along with 2 restaurants, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, a microwave in a common area, a fridge in a common area and tour/ticket assistance are on-site. Change of towels is available on request
N.D. Auxiliatrice offers 10 accommodations with blackout curtains. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
During your stay at N.D. Auxiliatrice, you're just a quick walk from House of Sainte Bernadette. Enjoy features like free WiFi in public areas, plus 2 restaurants and a bar.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include a gift shop, multilingual staff and a shared microwave
  • Within a 15-minute walk of Basilica of Our Lady of the Rosary and Basilica of the Immaculate Conception
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at N.D. Auxiliatrice.

This 3-star Lourdes hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10:00 AM.
N.D. Auxiliatrice has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: EUR 6 for adults and EUR 3 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom

Food and drink

  • Meal delivery service
  • Restaurant dining guides

More

  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 7.20 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 6 for adults and from EUR 3 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

N.D. Auxiliatrice Hotel
N.D. Auxiliatrice Lourdes
N.D. Auxiliatrice Hotel Lourdes

N.D. Auxiliatrice Reviews

Reviews

5.6
Rating 10 - Excellent. 5 out of 22 reviews
Rating 8 - Good. 2 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 4 out of 22 reviews
Rating 2 - Terrible. 7 out of 22 reviews

5.0/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sabma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Considering the price of accommodation its fairly a good deal as it is situated at a convenient location, very close to lourdes sanctuary, plenty of shops around for souvenirs and food, a general store right next door and the lourdes station at a walking distance. The accommodation is not a very fancy one but it's very clean and tidy, staffs are very responsive to even late night calls in emergency and includes all facilities one would expect at a hotel
Stayed 2 nights in Oct 2025

2/10 Terrible

Geraldine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The acting manger was rude and wouldn’t help with anything, the rooms was dreadful and area had drinks fighting and roaring al night I stayed one night as we landed late then we moved to another hotel next morning the manger wouldn’t refund us for the remaining 3 nights that I didn’t stay despite hotel.com trying to ring them she switched the phone off and wouldn’t talk to them, I understand it was a basic hotel but what we landed to was dreadful so avoid at all cost if your going to Lourdes
Stayed 4 nights in Sep 2025

8/10 Good

Jannelle

Travelled with group
Liked: Staff & service, amenities
Location is excellent, very convenient it’s at the center of the Main Street to the Basilica. Need tidying the room , room carpet and hallway lots of stains and worn out.. Shower room - water pressure is very good .. very relaxing after long day of walking but need attention in the shower curtains as it’s old and worn out, need replacing the exhaust fan as it’s not extracting and shower area smells mouldy. Hotel Manager ( Margo) is very apologetic and responsive to all queries and very attentive to her guest . She reassured that after the season hotel will be refurbished as on going plan started. Overall -once corrected all the points area needing attention this place will be an excellent for visiting the Lourdes.
Stayed 2 nights in Sep 2025

10/10 Excellent

SAJAN

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient place to visit if you're looking for an affordable accommodation
Stayed 3 nights in Oct 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is small and compact and has a wonderful friendly atmosphere the rooms whilst not spacious are clean and the beds are very comfortable the hotel itself is well situated and with in easy walking distance of the grotto and the Basilica I would recommend this hotel as being an excellent place to stay the owners are warm and friendly and do their upmost to make guests feel part of the family both my partner and I are happy to award the hotel 5 stars and definitely hope to go back one day it made our stay in Lourdes complete
Stayed 3 nights in Jul 2024

2/10 Terrible

Odile

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I couldn't stay at this hotel. The front door glass was broken, and they used cardboard to cover a filthy, heavily stained carpet. I can't understand how this place is even allowed to host guests. There was no reception, and everything was disgustingly dirty. The stairs were stained, the doors and stairs creaked, and the beds had old, shabby bedcovers. I definitely didn't trust that the bedsheets had been changed. The overall disgusting smell made us feel physically sick. I had to cancel my booking because this place shouldn't be advertised on Expedia.
Stayed 3 nights in May 2024

6/10 Okay

Safia

Travelled with family
Liked: Cleanliness, staff & service
Accueil courtois. Personnel gentil et essayant de vous satisfaire au mieux. "Chambre" propre (literie, serviettes..) mais TRES VETUSTE..
Stayed 1 night in Oct 2025

8/10 Good

Florent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil à l'hotel ND Auxiliatrice, bon rapport qualité-prix, excellent emplacement proche du sanctuaire et commodités, propre (aspirer aussi sous le lit) et calme. Au 5e étage avec ascenseur. Notre hôte prêt à rendre service, ne pas hésiter à lui demander ! Suggestion : mettre un robinet thermostatique dans la douche comme déjà le cas sur le lavabo (économie d'eau), mais la température se règle bien et facilement, douche chaude appréciée !
Stayed 1 night in Oct 2025

4/10 Poor

sandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour mitigé. J’ai attendu plus d’une heure à mon arrivée avant que quelqu’un ne vienne m’ouvrir. Aucun personnel présent sur place pendant le séjour, et personne non plus à mon départ. Le petit déjeuner inclus n’a pas été servi car le restaurant était fermé, on m’a simplement proposé de le faire le lendemain que j'ai refusé. Pas de ménage effectué, et la chambre sentait l’humidité. Hôtel avec potentiel, mais gestion et entretien à revoir.
Stayed 3 nights in Oct 2025

2/10 Terrible

Simona

Stayed 2 nights in Oct 2025

6/10 Okay

Jean-paul

Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

BENOIT

Disliked: Staff & service
Mettre des couettes sur les lits
Stayed 1 night in Sep 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Marco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parodie d'hôtel

Expérience à ne plus jamais réitérer.
Stayed 4 nights in Aug 2024

6/10 Okay

Ngala

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Suganthini

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

C'est pas vraiment une personne occupé ça elle es

Stayed 2 nights in Aug 2024

6/10 Okay

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

2/10 Terrible

Hayat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel a éviter

Stayed 2 nights in May 2024

4/10 Poor

Laure

Disliked: Cleanliness, property conditions & facilities, room comfort

Décevant.

Quitter l'hôtel dès mon arrivée le 06/05/24 car me réclament 154€ chambre 202 insalubre, Humidité.En sachant que réservation faite auprès de vous 182,16€ débité et je devais payer 13€ à l'hôtel preuve à l'appui.(Facture). J'ai dû repayer un hôtel sur place pour mes 4nuits petits dej.compris 161€.ND auxiliatrice. Devrait me rembourser 2 nuits.j'en ai parlé à la Patronne.et je pensais vous contacter.avant d'envisager de faire appel à l'Office du tourisme et service à la consommation.j'attends un geste de votre part auprès de l'hôtel.
Dessus de lit usagé rideaux pendouille table ébréché moquette très sale armoire sale(manque d'hygiène ) surtout quand on entend parler de punaises de lit.
Stayed 4 nights in May 2024