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Extended Stay America Suites Lubbock Southwest

2.5 star property

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Photo gallery for Extended Stay America Suites Lubbock Southwest

Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Free daily on-the-go breakfast
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
4802 S Loop 289, Lubbock, TX, 79414
  • Place, South Plains Mall
    ‪15 min walk‬
  • Place, Lubbock Premiere Cinema
    ‪2 min drive‬
  • Place, Lubbock War Memorial
    ‪3 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪16 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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Exterior
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includes taxes & fees
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About this property

Extended Stay America Suites Lubbock Southwest

This smoke-free hotel features coffee/tea in a common area, laundry facilities and a front desk safe. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Extended Stay America Suites Lubbock Southwest offers 92 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops and microwaves. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Lubbock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hairdryers can be requested.

During your stay at Extended Stay America Suites Lubbock Southwest, you'll be within walking distance of South Plains Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and a lift
  • Just a 1-minute drive from South Plains Mall and a few minutes from Lubbock Premiere Cinema
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Lubbock Southwest also features a vending machine, coffee/tea in common area, and laundry facilities. Self parking is free.

This Lubbock hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 35

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 35 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Extended Stay America Lubbock
Extended Stay America Lubbock Southwest
Extended Stay America Southwest Hotel Lubbock
Extended Stay Lubbock
Lubbock Extended Stay
Extended Stay America Lubbock Southwest Aparthotel
Extended Stay America Lubbock Southwest Hotel
Extend Stay America Lubbock w
Extended Stay America Lubbock Southwest
Extended Stay America Suites Lubbock Southwest Hotel
Extended Stay America Suites Lubbock Southwest Lubbock
Extended Stay America Suites Lubbock Southwest Hotel Lubbock

Extended Stay America Suites Lubbock Southwest Reviews

Reviews

6.0
Rating 10 - Excellent. 97 out of 513 reviews
Rating 8 - Good. 103 out of 513 reviews
Rating 6 - Okay. 92 out of 513 reviews
Rating 4 - Poor. 99 out of 513 reviews
Rating 2 - Terrible. 122 out of 513 reviews

5.6/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Carol

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are not the cleanest, but the beds were comfy. Fine for a night or 2, but that's it.
Stayed 1 night in Dec 2025

2/10 Terrible

River

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They wouldn't let us check in
Stayed 1 night in Dec 2025

2/10 Terrible

Jon

Stayed 2 nights in Dec 2025

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service
Work like hotel, not for families
Stayed 1 night in Dec 2025

4/10 Poor

Megan

Travelled with family
Liked: Staff & service
Disliked: Amenities
For the price paid, a very run and neglected hotel. I paid the price because they stated that they provided breakfast. I am all about a value hotel...LOL, I don't need a lot, but dang. I think the desk/table was missing because there was a rolling chair and the mirror/plugs were at the appropriate height for a desk. I bought some soup to heat up for dinner...the bowls provided could hold 5-6 grapes. That was almost comical. There was a very distinct buzzing sound that went off every few minutes 24/7. I could hear it through my ear plugs and it drove my kids nuts. When I asked, I was told it was the generator for the fire suppression system. It was very noticeable in the lobby. The very nice young lady was like "oh" I didn't realize guests could hear it. LOL. I call BS that they don't know that the noise is loud enough to reach the 2nd and 3rd floor. And when the first few minutes of the hot water coming on in the shower sounds like the hot water heater is about to lose the battle somewhere. Breakfast was a nature valley granola bar or packaged muffin. If I had paid $50-$60 a night, sure...but not for what I paid. Very Very Run down.
Stayed 3 nights in Nov 2025

6/10 Okay

Dario

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

2/10 Terrible

Reonshay

Stayed 1 night in Nov 2025

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
kinda gross
Stayed 1 night in Nov 2025

10/10 Excellent

Sebastian

Stayed 1 night in Oct 2025

2/10 Terrible

Gisella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst stay ever!!! First day: the toilet was making a really bad noise, I reported and the employee said that he would send somebody to look at it and that did not happend! My husband had to fis it himself. We were close to the machine room (or something like that) because therr was a non stop sound like something turning on and off all night all day!! Then on my last night the AC stopped working and was dripping water! This time a nice employee helped us and gave us a different room
Stayed 4 nights in Oct 2025

6/10 Okay

Adrian

Travelled with family and small children
Disliked: Amenities
AC didn’t work and Heater was loud. Bed was small for a queen.
Stayed 1 night in Oct 2025

2/10 Terrible

Terri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel deserves a -10 review. When we arrived there was a weird smell in the lobby. No luggage cart was available. When we got to the floor of our room the carpet was dirty and not vacuumed. The room itself was absolutely disgusting, old and beat up. The floor clearly hadn’t been mopped in a long time. The fridge was white originally, but covered in filth. The kitchenette area was so old I doubt it would work. The bathroom was abysmal; the toilet seat had urine on it, the bathtub was brown from lack of cleaning and the drain rusted out with no stopper. All of the furniture was old and battered the ac didn’t work. How they could rent it out to anyone is beyond us. We left and immediately found a new hotel and requested immediately refunds. Shame on them for misrepresenting their lodging as habitable.
Stayed 2 nights in Oct 2025

10/10 Excellent

windle

Liked: Cleanliness, amenities, property conditions & facilities
Hello
Stayed 2 nights in Sep 2025

4/10 Poor

Justin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was great, however the rooms are in horrible condition. Dirty and damaged. I stayed here due to the close proximity of my customers site. When I come back in a few months I will stay somewhere else and drive further.
Stayed 2 nights in Oct 2025

4/10 Poor

Beckie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly kitchen not enough bed linens old No coffeepot went to desk and asked for one but they had no coffee.or ice bucket. Breakfast is a joke oatmeal packets no milk or juice has cereal bar and muffin. Hot water in shower did not last very long.i will not stay there again I come to Lubbock often ioud music guest drinking beer outside the back exit door working on cars in parking lot.i don't think owner has a clue how to run a hotel .was not impressed at all.xedinitely not a 100 nte hotel it was old I feel like I am entitled to a refund of at least one nite
Stayed 2 nights in Sep 2025

2/10 Terrible

Kelli

Disliked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Miles

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Price is good but what you receive is terrible.

Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.
Shower bar with mold
Light in the kitchen of the room
Ceiling in the laundry room
Pile of debris in the hallway on the first floor
Stayed 2 nights in Aug 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice
Stayed 1 night in Jul 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here
Stayed 1 night in Jun 2025

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent in a pinch for the price

We had a reservation error in that hotel.com did not pay for room. 45 minutes on phone with hotel.com support and issue was resolved. Checkin staff was great but non smoking room had a previous smokerin it. We stayed 1 night great price.
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Disliked: Amenities
My room was faced towards the West Loop 289. I could hear all the traffic all night. The traffic was so loud. It was hard to sleep very uncomfortable stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Jude

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So the staff here were lovely. The issue I had with the property wasn’t related to them. However, the room didn’t match the photos online. It was grimy and a little dirty inside. It had light switches that didn’t work too and a smelly bathroom. I could handle the room but there were also ton of people vaping outside in the hall and you can smell it in the room or had it blown on you and clearly a few people high on something. Overall, it was fine. I didn’t feel unsafe. But I wouldn’t stay again
Stayed 1 night in Jul 2025

8/10 Good

Glofer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is okay the place, staff,room until our sleep got interrupted because the fire alarm went off at almost 2 am. Was not able to go back to sleep.
Stayed 1 night in Jul 2025

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible. Don’t do it.

Terrible, horribly maintained hotel. Bunch of employees drinking beer in the lobby upon check in. Rooms in horrible condition. Old, needs updating, etc. Paint peeling and chipped, toilets old and disgusting, refrigerator old and crappy. TV sits lower than the bed. Will never stay there again and is an embarrassment to the brand.
Stayed 2 nights in Jul 2025

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