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Tru by Hilton Lubbock Southwest

2.5 star property

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Photo gallery for Tru by Hilton Lubbock Southwest

Reception
In-room safe, desk, blackout curtains, iron/ironing board
Outdoor pool
Lobby
Snack bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
6407 62nd Street, Lubbock, TX, 79424
  • Water Rampage
    ‪15 min walk‬
  • South Plains Mall
    ‪3 min drive‬
  • Texas Tech University
    ‪8 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Lubbock Southwest

Hotel in Lubbock with free breakfast and fitness centre
An outdoor pool, a fitness centre and self parking are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Tru by Hilton Lubbock Southwest offers 98 accommodations with MP3 docking stations and a safe. 55-inch LCD televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Lubbock Southwest. During your stay, you'll be within walking distance of Water Rampage. Free breakfast, free WiFi in public areas and an outdoor pool are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and convenience store
  • On-site recreation includes a gym
  • 15 minutes on foot from Water Rampage and a 3-minute drive from Ballet Lubbock
  • Cats and dogs welcome for a fee
Tru by Hilton Lubbock Southwest offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available daily. A terrace, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Lubbock Southwest. Parking is available for a fee.

This Lubbock hotel is smoke free.

Guests are served a free on-the-go breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 3.99 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 3.99 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Lubbock Southwest Hotel
Tru Hilton Hotel
Tru Hilton Lubbock Southwest
Tru Hilton
Tru by Hilton Lubbock Southwest Hotel
Tru by Hilton Lubbock Southwest Lubbock
Tru by Hilton Lubbock Southwest Hotel Lubbock

Tru by Hilton Lubbock Southwest Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 865 reviews
Rating 8 - Good. 201 out of 865 reviews
Rating 6 - Okay. 106 out of 865 reviews
Rating 4 - Poor. 53 out of 865 reviews
Rating 2 - Terrible. 43 out of 865 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Byron

Travelled with partner
Liked: Staff & service, amenities
The bathroom has multiple issues: missing tile grout around the shower, groult lines filled with gunk. Shower head sprays everywhere, and shower door will not stay closed. Our other issue is the $3.99/day charge for "self parking"...just a regular hotel parking lot. Not clearly visible on the website. It says "self parking available"...you have tyo dig further into the website to fing the charge. Did some research and other Hilton properties in the area has this self parking daily charge. So, wasn't real pleased with that...
Stayed 2 nights in May 2025

8/10 Good

Rodrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. There was a foul smell in the lobby due to a malfunctioning ice machine during my visit. Other than that it was a good experience.
Stayed 1 night in May 2025

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, room comfort
Broken desk light. Terrible curtain situation. Did not offer full privacy. Alarm clock went off at 6:00 am and we didn’t set it. Empty Kleenex box. Stopper in bathtub was broke.
Stayed 1 night in May 2025

8/10 Good

Anabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities

Hairs in or bed dirty sheets disgusting

The sheets were dirty we counted 8 hairs in the bed when we pulled the sheets back and the lady put new sheets on our bed acted like it was a huge inconvenience to put clean sheets on our bed. Also the bed is broken cut my leg on it. No extra towels this is so bad for a hotel that cost $202 a night just stay somewhere else.
Stayed 1 night in May 2025

10/10 Excellent

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in May 2025

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here multiple times and always clean and well kept property .
Stayed 2 nights in May 2025

8/10 Good

samantha

Stayed 1 night in Apr 2025

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

4/10 Poor

Kelly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Don't stay if you want your room ckeaned

I was here 4 nights, never ever cleaned my room I had to cancel and rebook so it looked like I checked out so I could have a clean room Cane back to my room (door opened, anyone could have stolen everything in my room I totally lucked out) Never ever will I stay here again Plus they charge for patking in Lubbock, Texas. Nope Never ever again
Stayed 3 nights in May 2025

4/10 Poor

Kristen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Out of the 2 elevators they have, one was not working. The breakfast was small and the pancake maker was out of service. We will not be back.
Stayed 2 nights in May 2025

6/10 Okay

Priscilla

Travelled with family, Business traveller
Liked: Cleanliness
I reserved and paid for my room approximately 2 weeks prior to my stay. When I arrived I was informed that corporate had implemented a charge for parking in their lot as of that same day. Though the amount wasn’t outrageous it was an added expense without warning. Lubbock is not Las Vegas so why is paying to park on property even a thing? I could have easily booked my stay at the property right next door without having to pay for parking. The bathroom glass door was damaged nearly falling off its henge. The bathroom was dirty with mold. Breakfast was fine.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing I didn’t like was paying a stupid parking fee of less than $4. Just add it to the room rate. I would still stay there for $4/night more. I’d never stayed at a Tru before. I was pleasantly surprised by the facilities and the rooms overall. The front desk staff was excellent.
Stayed 2 nights in Apr 2025

8/10 Good

samantha

Stayed 1 night in Apr 2025

10/10 Excellent

Mike

Travelled with family
Liked: Amenities
Very good!
Stayed 1 night in Apr 2025

2/10 Terrible

Veronica

Stayed 1 night in Apr 2025

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

A

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only thing I liked about this property was the mattress. It was very comfortable. The room was tiny. And it is outrageous that you have to pay $3.99 for a parking spot. I won’t recommend. Sorry Hilton you missed the ball on this one.
Stayed 1 night in Apr 2025

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Claudia

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, rooms have laminate flooring, that’s a plus in my opinion. Customer service is helpful.

10/10 Excellent

Brittany

Stayed 2 nights in Apr 2025

6/10 Okay

mike

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Apr 2025