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Hotel San Marco

3.0 star property
VIP Access

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Photo gallery for Hotel San Marco

Lobby
Interior
Exterior
Front of property
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Room service

Explore the area

View in a map
Via San Marco 368, Lucca, LU, 55100
  • Place, Piazza dell'Anfiteatro
    ‪13 min walk‬
  • Place, Guinigi Tower
    ‪15 min walk‬
  • Place, Palazzo Pfanner
    ‪16 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪29 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double or Twin Room

Double or Twin Room | Premium bedding, down duvets, Select Comfort beds, minibar

Double or Twin Room

9.2 out of 10
Wonderful
(36 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About this property

Hotel San Marco

Pet-friendly hotel connected to the convention centre in Lucca with free breakfast
This smoke-free hotel features a bar/lounge, a poolside bar and a snack bar/deli. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a seasonal outdoor pool.
Hotel San Marco offers 42 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature down duvets and premium bedding. Televisions come with satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel San Marco. During your stay, you'll be connected to the convention centre and just a quick walk from Campo di Marte Hospital. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served at weekends
  • Free WiFi
  • Free self-parking
  • The coffee shop/cafe, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Basilica of San Frediano and Piazza dell'Anfiteatro
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served on weekends. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel San Marco. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Hotel San Marco was completed in February 2020.

This 3-star Lucca hotel is smoke free.

Guests are served a free buffet breakfast on weekends from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Private wine tours
  • Seasonal outdoor pool
  • TV in common areas
  • Winery release events

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1992
  • Renovated entire property - February 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between 1 November and 31 March.

Access methods

Staffed front desk

Pets

  • Pets: EUR 8 per accommodation, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cots (infant beds) are available for EUR 18 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 8 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 18 per night
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 01306970466
This property accepts major credit cards, debit cards and cash
Safety features at this property include a smoke detector
Hotel San Marco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 8 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 March to 31 March.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel San Marco Lucca
San Marco Lucca
San Marco Lucca
Hotel San Marco Hotel
Hotel San Marco Lucca
Hotel San Marco Hotel Lucca

Reviews

Hotel San Marco Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 436 out of 604 reviews
Rating 8 - Good. 150 out of 604 reviews
Rating 6 - Okay. 18 out of 604 reviews
Rating 4 - Poor. 0 out of 604 reviews
Rating 2 - Terrible. 0 out of 604 reviews

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mhairi

Stayed 2 nights in Jul 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

Walls a little thin. A next door room guest was a loud snorer and kept us awake for 2 nights in a row. Guests in room above us were very noisy also. Staff were excellent particularly Alessio! Location very good and pool was good although works on the adjacent property were loud and annoying when lounging around the pool. Breakfast buffet was good without being remarkable. Shower floor in room 207 slightly damaged and needs repairing .
Stayed 3 nights in Jul 2025

10/10 Excellent

Tobias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Kim

Stayed 6 nights in Jul 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay and a short walk to centre

Everything was good. Breakfast, facilities, room etc all very good. Staff were great
Stayed 2 nights in Jul 2025

10/10 Excellent

Ethan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational service from a wonderful family
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria Adélaïda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Loved our stay and looking forward to coming back in 9 days time. Probably the friendliest and most welcoming hotel that we have ever stayed in, staff are a real credit to you.
Stayed 2 nights in Jul 2025

10/10 Excellent

Josh

Stayed 3 nights in Jun 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location with courteous and helpful staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Justin

Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good choice at breakfast. Only downside, was no tea or coffee facilities in room. That is the only negative.
Stayed 9 nights in Jun 2025

10/10 Excellent

Nina Aa.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly meeting at reception, comfortable room, good air con, breakfast was very good, plenty choice. The pool area is well looked after and the pool although quite small is perfect for a cooling dip. All service was excellent, breakfast staff all friendly and helpful. Short walk to the city walls and some nice restaurants within 15 minutes walk. Carbone was our favourite. I definitely recommend this hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to access the heart of old Lucca. It is a very cool city. Breakfast was very good. The cappuccino was excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept family run hotel with terrace, garden and pool. 5 min walk into town through the wall. Friendly and accomodating staff, comfy rooms, which are very well cleaned each day.
Stayed 3 nights in May 2025

10/10 Excellent

Mamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Lucca Wall. Easy Parking if you have a car. Hotel service is very nice, great staff and very clean.
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

sam

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great Staff. Parking is a plus. Easy walk to the wall entrance. Highly recommend.
Stayed 4 nights in May 2025