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Hotel Falken

3.0 star property

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Photo gallery for Hotel Falken

Double Room | In-room safe, desk, free WiFi
Outdoor dining
Staircase
Bathroom shower
In-room safe, desk, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
Falkengasse 4-6, Lucerne, LU, 6004
  • Place, Hertensteinstrasse
    ‪1 min walk‬
  • Place, Lucerne Town Hall
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Single Room

In-room safe, desk, free WiFi

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

In-room safe, desk, free WiFi

Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

In-room safe, desk, free WiFi

Triple Room

  • 15 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

In-room safe, desk, free WiFi

Quadruple Room

  • Beach view
  • 15 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Double Room (Air Conditioning)

Double Room (Air Conditioning) | In-room safe, desk, free WiFi

Double Room (Air Conditioning)

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Falken

This smoke-free hotel features a restaurant, a bar/lounge and self parking. WiFi in public areas is free. Additionally, a computer station, express check-out and free newspapers are on-site. Housekeeping is available once per stay.
Hotel Falken offers 15 accommodations with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided once per stay.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Hotel Falken, you're connected to a shopping centre and just a quick walk from Chapel Bridge. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a computer
  • Just a 4-minute walk from Lucerne Town Hall and 6 minutes on foot from Chapel Bridge
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Hotel Falken. Parking is available for a fee.

This 3-star Lucerne hotel is smoke free.

Hotel Falken has a restaurant on site.

Awards and affiliations

The property is a member of Historic Hotels of Europe.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 29 per day)
  • Parking on site (CHF 29 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Conveniences

  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1888
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 PM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open Monday - Saturday (3:00 PM - 8:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: CHF 25 per pet, per night
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 29.00 per day (in/out privileges)
  • Nearby parking fee: CHF 29 per day
  • Pet fee: CHF 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property's front desk is open during the following times:
  • Monday - Saturday: 3:00 PM - 8:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Falken Hotel
Falken Lucerne
Hotel Falken
Hotel Falken Lucerne
Falken Luzern Lucerne
Hotel Falken Luzern
Falken Luzern Lucerne
Hotel Falken Hotel
Hotel Falken Lucerne
Hotel Falken Hotel Lucerne

Hotel Falken Reviews

Reviews

6.8
Rating 10 - Excellent. 57 out of 381 reviews
Rating 8 - Good. 136 out of 381 reviews
Rating 6 - Okay. 93 out of 381 reviews
Rating 4 - Poor. 59 out of 381 reviews
Rating 2 - Terrible. 36 out of 381 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unterkunft war für unsere Bedürfnisse sehr gut gelegen sauber und dier Empfang sehr freundlich und hilfsbereit.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Super
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

Miserables Check-In, extrem unfreundlich!

Wir hätten einen Parkplatz zur Verfügung vom Hotel aus den wir bezahlen müssten. Wir sind um 14:30 angekommen, Fahrt zum Hotel nicht möglich. Also ist jemand ausgestiegen und zum Hotel gelaufen -und gefragt. Leider war die Antwort wir sollen in einem Parkhaus parkieren. Ca. 14:45 wollten wir einchecken, aber die Person welche das Check-In im Griff hat, war nicht da! Uns wurde mitgeteilt dass Sie ab ca. 16:00 kommen würde, also sind wir was essen gegangen, um 16:45 waren wir wieder vor Ort, uns konnte immer noch niemand einchecken, gewartet bis 17:30! Dann hat es endlich geklappt, nachdem die Klapperkiste am Empfang Mal funktioniert hat, Dauer ca. nochmals 10min. Im Zimmer angekommen, klein -und sauber wegen Location -und Preis ist das ja noch OK, aber ganz abdunkeln liess sich das Zimmer nicht, wir wollen am nächsten morgen nicht um 6:00 von der Sonne geweckt werden. Nach reichlichem überlegen, haben wir dann um 19:30 ausgecheckt. Eine Entschuldigung haben wir NICHT erhalten, die Taxen für die Uebernachtung haben wir NICHT erhalten. Nach knapp 1 Woche hatt sich auch niemand mehr bei uns gemeldet. Bei allem Respekt, Ihr seid eine Schande für die Buchungsportale, den anderen Hotels in der Gegend -und für Eure Stadt!
Stayed 1 night in May 2021
Verified

8/10 Good

Axel

Liked: Cleanliness, staff & service
Disliked: Room comfort

Gute Lage - Fairer Preis - schlimme Betten

Der Preis für die Lage war vollkommen OK. Die Zimmer sind sauber und Ordentlich. Zwei Sachen sind doof: 1.) die Betten sind ein Katastrophale und untragbar selbst für zwei Sterne 2.) keine Badehandtuch sondern nur zwei kleine Mini Handtücher Ansonsten freundlicher Service und Top Lage
Stayed 1 night in Jan 2021
Verified

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 ème étage et un froid glacial dans la chambre durant toute la nuit. J’aurais mieux fait de dormir dehors, dans le froid, ça n’aurait rien changé. La personne « sur place » n’était même pas sur place pour que je puisse me plaindre. C’est sûr, je n’y retournerai plus jamais.
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l'emplacement est super. l'accès est facile. il y a un grand parking (un peu cher) pas très loin
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
루체른 역 호수 건너편 번화가에 위치해있습니다. 번화가라 쇼핑 및 편의시설이 가득하고 호수와 가까워서 주변 산책하기 좋았습니다. 가장 작은 방이라 좁았지만 조리시설도 있습니다.(사용 시 추가 요금)
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft ist sauber und zweckmässig eingerichtet. Sie ist nahe beim Bahnhof und auch der Kappelbrücke. Je nach Wochentag ist es ruhiger oder etwas lauter.
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The hotel was in a good part of town, with historic sights located within walking distance.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place amazing and the hostess was very friendly
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Luciano&Regula

Liked: Cleanliness, staff & service
Disliked: Amenities
Günstig und Zentral. Unpersönlich. Seife im Dusche/Waschtisch stinkt. Abfallkübel sowie Fenster defekt.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
골목안에 있어 전경은 없는 거나 마찬가지고, 19년 11월에 다녀갔는데 주변에 공사중이어서 새벽에 좀 시끄러웠습니다. 그렇지만 역에서 가깝고 시가지내에 있어서 주변 산책삼아 돌아다니기도 좋은 장점이 더 크다고 생각됩니다.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and kind people, close to station, nice dinner
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Kirti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pathetic is the word for falken

It is better to sleep at platform then staying in hotel falken..it is a restaurant which is now converted into hotel rooms.. It is so pathetic and small and smelly. Rooms and corridors were stinking badly, there were spider webs in our room, beds were so uncomfortable that we couldn’t sleep whole night, room itself is very suffocated.. they have old ages Manual heaters in there Rooms which make noises like hell and so you Can’t sleep with turning them on. Overall, never never chose to stay in hotel falken, specially if you are travelling with family.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Airbnb-like hotel but found it ok and not bad

was a bit surprise that it's more like an AIRBNB than an actual hotel. We had to go walk around the corner to get to the room (or should i call apartment). Nonetheless, my wife and i found it to be OK and location was great - close and walking distance to all especially the the main train station. if you are looking for a budget friendly stay in lucerne and dont mind living in an apartment-like atmosphere - i would recommend this place
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Maria Grazia

Standort super! Käse-Fondue-Raclette leider zu stark im gesamten Hotel ;-(
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to shopping district. Smell from restaurant permeated throughout entire hotel
Stayed 3 nights in Sep 2019
Verified

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aweful

This was the worst hotel I have ever stayed. Bed bugs in my daughters room. No one answered her multiple phone call during the night to remedy the situation. Absolutely horrible.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Wir haben ein Zimmer für 2 Pers. bestellt. Es war ein DZ aber nur hergerichtet für 1 Person (Duvet und Tücher).
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Rikke

Liked: Staff & service

OK - inkl ostelugt

OK til en overnatning eller to. Dog led ostelugt fra fonduerestauranten
Stayed 2 nights in Sep 2019
Verified

2/10 Terrible

Ina P

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth staying

Very small and congested room, beds were terrible. Smell of food, as restaurant below was annoying. To come out of standing shower was risky. Front desk only from 11am to 9 or 10 pm so if you are late in check in you may loose your reservations even. Overall it was bad experience and will not recommend to anyone.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ausreichend für einen Citytripp

Gut gelegenes Hotel. Sauber und ausreichend für einen Kurzurlaub in der Stadt.
Stayed 1 night in Aug 2019
Verified

2/10 Terrible

Shawkat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel ever.

we booked one room with four regular twin beds not bunk beds and they gave us bunk beds, there was barely any space to put our stuff and walk around. The bathroom there was barely any space to stand and shower also it was dark and dirty. No aircondition it was really hot. the pictures were probably fake on the wbsite, no toiletries, the bathroom door didnt even close, it was dark and dingy. Will not book this hotel ever again, worst experience, its all lies on the website when you book, its totally different when you go there.
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Baptiste

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Déconseillé

Situé en rue piétonne très passagère, Pas pratique pour décharger les bagages si vous venez en voiture, Place de parking extérieure assez loin La chambre est un appart situé dans un autre bâtiment, Pas de ménage entre les nuits et ascenseur sans sécurité (pas de protection entre la cage et les portes de palier Personnel assez peu dispo car ils gèrent aussi le restaurant
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Ein reines Chinesen Hotel. Das Personal spricht kein Wort Deutsch und andauernder Käsegestank
Stayed 1 night in Aug 2019