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Walter au Lac

3.0 star property

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Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down duvets, minibar, in-room safe
Reception
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Piazza Rezzonico 7, Lugano, TI, 6900
  • LAC Lugano Arte e Cultura
    ‪5 min walk‬
  • Palazzo dei Congressi
    ‪8 min walk‬
  • Funicolare Monte Brè - Cassarate Station
    ‪2 min drive‬
  • Lugano (LUG-Agno)
    ‪6 min drive‬

Room options

View all photos for Premium Room, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Lake View

  • Lake view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Basic Double Room, Lake View

Premium bedding, down duvets, minibar, in-room safe

Basic Double Room, Lake View

  • Lake view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

  • Lake view
  • 40 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, Balcony, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Balcony, Lake View

  • Lake view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Basic Single Room, Lake View

Premium bedding, down duvets, minibar, in-room safe

Basic Single Room, Lake View

  • Lake view
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room, Balcony, Lake View

Premium bedding, down duvets, minibar, in-room safe

Single Room, Balcony, Lake View

  • Lake view
  • 14 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Executive Double Room, Balcony

Premium bedding, down duvets, minibar, in-room safe

Executive Double Room, Balcony

  • Lake view
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Balcony

Apartment, 2 Bedrooms, Balcony | Premium bedding, down duvets, minibar, in-room safe

Apartment, 2 Bedrooms, Balcony

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

Premium bedding, down duvets, minibar, in-room safe

Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

  • Lake view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

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About this property

Walter au Lac

Boardwalk/promenade hotel with free breakfast and rooftop terrace
This smoke-free hotel features a rooftop terrace, dry cleaning and laundry facilities. Free full breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, a library and express check-out are on-site.
Walter au Lac offers 38 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Walter au Lac's great location gets high marks from our customers. During your stay, you're just a quick walk from Via Nassa. You'll find features such as free breakfast and free WiFi in public areas, plus a rooftop terrace.
  • Free full breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from LAC Lugano Arte e Cultura and 7 minutes on foot from Villa Ciani
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Walter au Lac.

This 3-star Lugano hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Filipino, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 28 per night); discounts available
  • Return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for the amount of the first night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Walter au Lac

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per night.
  • Cots (infant beds) are available for CHF 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 28 per night (984 ft away)
  • Crib (infant bed) fee: CHF 20.0 per day
  • Rollaway bed fee: CHF 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Walter au
Walter au Lac
Walter au Lac Hotel
Walter au Lac Hotel Lugano
Walter au Lac Lugano
Walter au Lac Hotel
Walter au Lac Lugano
Walter au Lac Hotel Lugano

Walter au Lac Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 354 out of 625 reviews
Rating 8 - Good. 205 out of 625 reviews
Rating 6 - Okay. 47 out of 625 reviews
Rating 4 - Poor. 11 out of 625 reviews
Rating 2 - Terrible. 8 out of 625 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Joe

Stayed 1 night in Sep 2024

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old world elegance

This hotel was a one night stay for us between Switzerland and Lake Como after a day on the panoramic train. What a treat!!
Stayed 1 night in Sep 2024

10/10 Excellent

Mahir

Disliked: Property conditions & facilities
Good hotel on the lake
Stayed 1 night in Dec 2024

10/10 Excellent

Patrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location for our family. The boat that the transport around the lake was in front of hotel. Winter market and restaurants close by and varied. The hotel itself and our room was well designed for our family vacation. The hotel breakfast was great. I suggest that you stay at this hotel on your holiday. Thank you Walter au Lac
Stayed 2 nights in Dec 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of water out our deck! Wish we could’ve stayed longer! We loved Lugano and this hotel-very walkable to restaurants.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, excellent location with easy access to shopping, restaurants, and transit.
Stayed 2 nights in Dec 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

USMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The front Desk is very very helpful !

Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple hotel but the only thing I didn’t like was no valet parking and the lots were not nearby
Stayed 1 night in Nov 2024

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, think of getting taxi from train station when you arrive
Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, great walkable location, wonderful views. Grab this if u can!
Stayed 1 night in Oct 2024

4/10 Poor

Mark

Not so Premium

Premium room with Balcony. Great location and views, but that’s about all. Nice enough B&B (not really a hotel). £250 per night would be £80 if not for view. 2 sleepless nights due to basic bedding…. slatted bed frame with a 10cm mattress which was harder than the floor. Style but no substance sadly. Other than a coffee machine in room, I could see no Premium additions?
Stayed 2 nights in Oct 2024

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, not far from train station and within main Lugano attractions. Historic hotel, size of rooms convenient and high ceilings, great views of Lake Lugano. Generally clean room apart from cobweb/dust on ceiling light - not entirely soundproofed: can hear bathrooms from rooms next door and sounds from kitchen via air vents in bathroom. Good breakfast selection - no restaurant onsite but within area offering many options for meals. Helpful and friendly staff.
Stayed 2 nights in Oct 2024

2/10 Terrible

Daehong

Disliked: Cleanliness, amenities, property conditions & facilities
Condition of this hotel is terrible. Don’t stay there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mingqi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got lake view room and the view is beautiful. lots of restaurants nearby. Boat dock is just cross the street. Shopping area and cable list to train station is also very close. Room is clean and in good size.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location with even greater views from the room. Very friendly staff, room is clean and comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Dominique

Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to everything.
Stayed 2 nights in Oct 2024

10/10 Excellent

Valeriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, family run hotel that really understands customer service. Everything was perfect: the hotel is very charming, the location is amazing, the rooms are clean, airy, comfy, the breakfast is varied, delicious, the staff (concierges Laura, Elizabetta) is nice, polite, and accomodating. We had a great stay at Walter Au Lac and would recommend it to other travelers, Lugano guests! 😊
Stayed 2 nights in Sep 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great view
Stayed 3 nights in Sep 2024

8/10 Good

Paul, Dover

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was ok, eggs were always luke warm at best. The bed was okay, pillow’s were not good. Woke up each morning with a crick in my neck. Public transportation was excellent and the hotel will give you a pass for the day if you want.
Stayed 2 nights in Sep 2024

6/10 Okay

phillip

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Excellent location very small room and small bed

Very small bed for two people!! Excellent location. Helpful staff
Stayed 1 night in Sep 2024

10/10 Excellent

Gareth, Swansea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great - windows looked over lake - stunning view. Staff were great helped with Vignette and breakfast was included, Parking was a few hundred metres away but ok really
Stayed 1 night in Jul 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on the bay in Lugano. Area is quite busy but plenty of dining and shopping options all around. You can’t get a better view!! Staff were all very helpful and friendly and reception manned 24 hrs.
Stayed 2 nights in Aug 2024