2/10 Terrible
Alison
Travelled with family and small children
21 Apr 2025
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed for two nights over the bank holiday weekend. Firstly we cannot fault the staff at all, every member of staff we encountered were friendly and helpful. We stayed in a family room with our two young children and the room was not worth the money we paid, it was very dated and the bathroom needed a good clean as when we used the shower head lots of black mould came off the hose. The main reason for our terrible stay is the 2 nights of horrendous noise meaning that we got very little sleep. Noise carries so much throughout the hotel, doors banging constantly, kids incessantly running around the corridors until well after midnight screaming with no parents in sight and an extremely disruptive family playing excessively loud music, screaming, swearing and shouting until after 1am. The hotel staff did quickly address the disruption with the family in question when we called them but unfortunately the experience we had means that we wouldn't want to go back. It was a lot of money to pay for two absolutely rubbish nights sleep!
Alison
Stayed 2 nights in Apr 2025