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Hanaqpacha Inn

3.0 star property

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Photo gallery for Hanaqpacha Inn

A hotel with a stone facade, large windows with curtains, and a sign above the entrance.
A reception area with a glass door entrance, a desk with a computer, a clock, and a large painting of a mountain scene.
A neatly made bed with rose petals and a bouquet of flowers, a painting on the wall, and a window with curtains.
A hotel room with a TV mounted on the wall, a wooden bench, a table with water bottles, and a swan-shaped towel.
A breakfast buffet with various food items and a potted plant.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle Chumpi Wiñay 109, Machu Picchu, Cusco, 8681
  • Place, Historic Sanctuary of Machu Picchu
    ‪1 min walk‬
  • Place, Manco Capac Square
    ‪5 min walk‬
  • Place, Aguas Calientes Hot Springs
    ‪10 min walk‬

Room options

View all photos for Twin Room, 2 Single Beds, Private Bathroom

A hotel room with two beds, a dark headboard, a painting on the wall, and a window with curtains.

Twin Room, 2 Single Beds, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, 1 King Bed, Private Bathroom

A neatly made bed with rose petals and a bouquet of flowers, a painting on the wall, and a window with curtains.

Double Room, 1 King Bed, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Room, 3 Single Beds, Private Bathroom

A hotel room with two beds, each with a checkered bedspread and towels. There are wall-mounted lamps and a painting above the beds.

Triple Room, 3 Single Beds, Private Bathroom

  • 19 sq m
  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Single Room, 1 Single Bed, Private Bathroom

A neatly made bed with a patterned bedspread, a wooden headboard, and two bedside tables with lamps and figurines.

Single Room, 1 Single Bed, Private Bathroom

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Hanaqpacha Inn

Along with concierge services, this smoke-free hotel has dry cleaning and a 24-hour front desk. Free full breakfast, free WiFi in public areas and free train station pick-up are also provided. Other amenities include tour/ticket assistance.
Hanaqpacha Inn offers 20 accommodations. 27-inch LCD televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Hanaqpacha Inn, you're just a quick walk from Historic Sanctuary of Machu Picchu. You'll find features such as free breakfast, free WiFi in public areas and free train pick-up service.
  • Free full breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Historic Sanctuary of Machu Picchu and 11 minutes on foot from Aguas Calientes Hot Springs
  • Free train station pick-up shuttle service
Free breakfast is available daily. Public spaces have free WiFi. Hanaqpacha Inn also features tour/ticket assistance, concierge services, and dry cleaning/laundry services.

This 3-star Machu Picchu hotel is smoke free.

Guests are served a free full breakfast daily from 5 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle

Food and drink

  • Free full breakfast available daily 5 AM to 9 AM

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanaqpacha Inn

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at up to 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Hanaqpacha Inn offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20491199416
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanaqpacha Inn Cusco
Hanaqpacha Cusco
Hanaqpacha
Hanaqpacha Inn Machu Picchu
Hanaqpacha Machu Picchu
Hanaqpacha Inn Hotel
Hanaqpacha Inn Machu Picchu
Hanaqpacha Inn Hotel Machu Picchu

Hanaqpacha Inn Reviews

Reviews

6.8
Rating 10 - Excellent. 8 out of 46 reviews
Rating 8 - Good. 14 out of 46 reviews
Rating 6 - Okay. 11 out of 46 reviews
Rating 4 - Poor. 11 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Ali

Disliked: Staff & service, amenities, property conditions & facilities
You need to ask for hot water each time before you take shower. No heat. Very very noisy. You hear kids noise 24/7. I was there for 4 nights and no sleep.
Stayed 6 nights in Sep 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy poco. servicio y atención mala. No ofrece mucho...
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el establecimiento. Sólo que si tuviera un poco más de m2 la habitación será más cómoda.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed, good bathroom, and good WiFi. Close to the train station.
Stayed 2 nights in Dec 2018
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

Would not recommend

Was a good price, but you get what you pay for. It was an incredibly loud place (outside, with thin windows) and very little sleep was had as a result. Breakfast said it would be at 5, but was at 6 and for those heading up to the mountain, they need that earlier breakfast. Sofa in the lobby stank really bad.
Stayed 1 night in Dec 2018
Verified review

4/10 Poor

Abrao J

Hotel muito, mal montado. Recepcionista mal humorado Alguns apartamentos tem janela para o corredor interno. Café da manhã marcado para iniciar às 5:00 não estava posto às 5:20 Banheiro muito apertado. Não cabem duas pessoas Pessoas preparando o café da manhã sem aparatos de proteção. Falta de higiene
Stayed 1 night in Nov 2018
Verified review

4/10 Poor

Matt

Liked: Cleanliness, staff & service
Decent ish hotel but for the price, would have expected full breakfast available at beginning of breakfast service (no coffee) and Wi-fi to be available in room. When challenged we were told that it worked as he had it on his phone... but it clearly didn’t despite him resetting the modem. There are a lot of options in Aguas Calientes but as you are only ever there for a maximum of two nights perhaps they didn’t feel the need to be on top of their game as they repeat business is not their game. Positive, We were able to check in early and the lady was very sweet!
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Solange

Liked: Cleanliness, staff & service

Pequeno

O único problema que tive foi com a TV que desligava o tempo todo, o café era simples, os funcionários foram todos atenciosos. Nesse período o hotel estava lotado então não pude mudar de quarto.
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Verified traveller

Hotel muito próximo à estação de trem. Quartos pequenos mas com boa manutenção e limpos. Ótimo custo beneficio.
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful

The service was really nice. Breakfast was good. We had an early train to Machu Picchu and they accommodated us, kept our bags and let us hang out in the lobby til we left on the train.
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien.

J’ai adoré mon séjour. Le seul point négatif est l’emplagacement. L’hotel semble être situé à la limite du quartier résidentiel, donc c’est loin des attraits principaux. Le déjeuner est succulent.
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and comfy. Nice television and wifi worked well.
Stayed 1 night in Jul 2018
Verified review

6/10 Okay

Nella

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Even the little noise you can hear ... little kids in the street running ... people talking ... I had a room on the 5 th floor .,. But I was surprised how can you listen to even people talking in the streets on the first floor .
Stayed 2 nights in May 2018
Verified review

4/10 Poor

Carolyn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

noisy location

Our triple room was next to building construction which started at 7:30 and continued till 8:00 pm. in addition the second night a neighbor had loud music playing all night and all day. Even the police could´t stop it. Another problem were the uneven steps which could cause a serious fall.
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel in aguas calientes

everything was great only downside no elevator kinda hard to go upstairs with luggage considering the altitude of the place.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to stay before or after Machu Picchu

We stayed here before and after trip to Machu Picchu. Nice enough stay in a small town. Easy walking to the rest of the town. good breakfast.
Stayed 2 nights in Jan 2018
Verified review

2/10 Terrible

Elmira

Liked: Property conditions & facilities
Disliked: Room comfort

Wouldn’t recommend to stay at this hotel

Our room was facing a construction, which was starting at 7 am till 11 pm. We didn’t get any sleep. The room was spacious, but our king bed was two double beds combined together. The pillows were tough, the towels were stained, no toilet paper, and tiny shower room. The breakfast was good, but the omelet was sitting cold. Very slow internet, very poor insulation system, so you would hear everything. For the price we paid, this hotel is not worth it, I wouldn’t recommend to stay there. Perhaps the hostel next to it was charging much less and it was in much better condition.
Stayed 2 nights in Oct 2017
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es buen hotel

En general muy bien
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

naiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

Hotel atendeu às expectativas. Fomos apenas para passar a noite para ir cedo a machupicchu. Cama muito boa, ótimo chuveiro com água quente e o café da manhã começa às 5h, com muitas variedades.
Stayed 1 night in Jul 2017
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service

Hotel regular para una estadía corta

La zona donde se encuentra no es muy comercial, mucho ruido ambiente por la noche en la calle, nuestra habitación daba directamente a las ventanas del edificio de enfrente y tuvimos que mantener la cortina cerrada toda la estadía. Está bien para una estadía corta, de paso por Aguas Calientes.
Verified review

6/10 Okay

Sandra

Accesible y conveniente

Un lugar accesible, con lo básico para pasar una noche tranquila, cercano a la estación del tren, el mercado y los restaurantes
Verified review

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel superou minhas expectativas em termos de conforto. Pensei que seria mais simples. Achei muito funcional e com a estrutura necessária para o descanso antes de Machu Picchu. A equipe disponibiliza o café da manhã a partir das 4:00. Poderiam unir a um serviço de guia para o parque, seria interessante.
Verified review

8/10 Good

Janet

Liked: Cleanliness, staff & service
Super friendly staff. Room was noisy and very bright at night. The shower was either super hot or super cold, no in between
Verified review

4/10 Poor

Diego

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Hotel com sérios problemas

O hotel está numa área muito degradada de Machu Picchu Pueblo. Há muitas construções, e o barulho é constante. O próprio hotel é inacabado. O café da manhã é muito fraco. No quarto, não há blecaute. Como acordamos às 5h da manhã para subir a Machu Picchu, não tivemos problema com isso. Porém, para quem ficar mais de uma noite, é péssimo. Precisa melhorar.
Verified review

6/10 Okay

Cinthya

Liked: Cleanliness, room comfort
Disliked: Staff & service

Cómodo

La habitación es cómoda y limpia pero la ubicación no es muy buena y el desayuno que brindan es horrible