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Hotel Retama Machupicchu

3.0 star property
VIP Access

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Habitación Matrimonial Superior, 1 King bed | Premium bedding, in-room safe, desk, iron/ironing board
Interior entrance
Front of property
Front of property
Superior Triple Room, 3 Single Beds, Mountain View | Premium bedding, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Avenida Hermanos Ayar 1303, Machu Picchu, Cusco, 0054
  • Place, Aguas Calientes Hot Springs
    ‪7 min walk‬
  • Place, Huayna Picchu
  • Place, Temple of the Condor
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Single Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Single Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room, 3 Single Beds, Mountain View

Superior Triple Room, 3 Single Beds, Mountain View | Premium bedding, in-room safe, desk, iron/ironing board

Superior Triple Room, 3 Single Beds, Mountain View

  • 15 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Habitación Doble Superior, 2 Twin beds

Habitación Doble Superior, 2 Twin beds | Premium bedding, in-room safe, desk, iron/ironing board

Habitación Doble Superior, 2 Twin beds

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Habitación Matrimonial Superior, 1 King bed

Habitación Matrimonial Superior, 1 King bed | Premium bedding, in-room safe, desk, iron/ironing board

Habitación Matrimonial Superior, 1 King bed

7.2 out of 10
Good
(5 reviews)
  • 12 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Habitación Familiar Superior, 1 King bed & 1 Twin bed

Habitación Familiar Superior, 1 King bed & 1 Twin bed | Premium bedding, in-room safe, desk, iron/ironing board

Habitación Familiar Superior, 1 King bed & 1 Twin bed

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

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About this property

Hotel Retama Machupicchu

Hotel with a 24-hour front desk, a short walk to Aguas Calientes Hot Springs
This smoke-free hotel features dry cleaning, laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance and a garden are on-site.
Hotel Retama Machupicchu offers 20 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Microwaves and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Retama Machupicchu. During your stay, you're just a quick walk from Aguas Calientes Hot Springs. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Historic Sanctuary of Machu Picchu and 5 minutes on foot from Aguas Calientes Hot Springs
  • Airport shuttle service available for a fee
As a guest of Hotel Retama Machupicchu, you'll find tour/ticket assistance, a garden, and complimentary newspapers in the lobby. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hotel Retama Machupicchu also features laundry facilities, dry cleaning/laundry services, and a front desk safe.

This 3-star Machu Picchu hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 5:00 AM to 9:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 5:00 AM to 9:00 AM for a fee: USD 5 per person

Family friendly

  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Free bottled water
  • Microwave on request
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 9:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 5 per person
  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 60 (one-way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Hotel Retama Machupicchu offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20603725426
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Property is also known as

Hotel Hotel Retama Inn Machupicchu Machu Picchu
Machu Picchu Hotel Retama Inn Machupicchu Hotel
Hotel Retama Inn Machupicchu Machu Picchu
Retama Machupicchu Machu Picchu
Retama Machupicchu
Hotel Hotel Retama Inn Machupicchu
Retama Machupicchu
Hotel Retama Machupicchu Hotel
Hotel Retama Machupicchu Machu Picchu
Hotel Retama Machupicchu Hotel Machu Picchu

Reviews

Hotel Retama Machupicchu Reviews

8.8

Excellent

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 245 out of 399 reviews
Rating 8 - Good. 90 out of 399 reviews
Rating 6 - Okay. 36 out of 399 reviews
Rating 4 - Poor. 12 out of 399 reviews
Rating 2 - Terrible. 16 out of 399 reviews

Reviews

10/10 Excellent

Wenjing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staff are very helpful. They help me printed out my tickets.
Stayed 1 night in Jul 2025

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, room was clean and the location was close to everything. There is no hot water.
Stayed 1 night in Jul 2025

10/10 Excellent

Genaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
Stayed 1 night in Jul 2025

8/10 Good

Eugenia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Room
Open lobby ceiling
Stayed 1 night in Jun 2025

6/10 Okay

Annia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
Stayed 2 nights in Apr 2025

10/10 Excellent

darrek

Liked: Staff & service

Great stay

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Liked: Amenities
Rodolfo was an Awesome Front desk and concierge. He was an amazing person and helped me so much! Thanks mi amigo!
Stayed 2 nights in Jun 2025

8/10 Good

Sharlyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Stayed 2 nights in Jun 2025

2/10 Terrible

Esther

Stayed 1 night in Jun 2025

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
Stayed 1 night in May 2025

10/10 Excellent

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good and friendly
Stayed 2 nights in May 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is not for Hotel Retama, but for Golden Sunrise. We booked Retama, but apparently the two have a mutual agreement whereby if one is overbooked you are put in the other. Normally that would concern me, but Golden Sunrise was excellent. Off the noisy main area a few blocks, in a charming building with well-appointed rooms, a good breakfast, and wonderful staff. So again, I have no idea what Hote Retama is like, but their sister hotel Golden Sunrise is highly recommended.
Stayed 1 night in May 2025

10/10 Excellent

Kara

Stayed 4 nights in Apr 2025

6/10 Okay

Joel

B
Stayed 1 night in Apr 2025

2/10 Terrible

yue

Hope we could get some portion of refund for late cancelled nights
Stayed 2 nights in Apr 2025

10/10 Excellent

Candy

Stayed 1 night in Apr 2025

10/10 Excellent

DAN E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
Stayed 1 night in Mar 2025

8/10 Good

Julia

Liked: Cleanliness, amenities, property conditions & facilities
The place is good but the staff - on the phone - was unhelpful and sometimes a bit rude. The staff onsite was very nice, not sure what was going on there. The hotel is very pretty.
Stayed 1 night in Jan 2025

10/10 Excellent

Maricielo

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was wonderful! Hotel was clean and cozy. Staff was friendly. Cloti made us feel at home.
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
Stayed 1 night in Feb 2025

10/10 Excellent

Manuel, APO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went out of their way to ensure we had a great stay.
Stayed 5 nights in Feb 2025

10/10 Excellent

Xifan, Walnut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay.
Stayed 1 night in Feb 2025