8/10 Good
L
22 Feb 2025
Liked: Cleanliness
The hotel was easy access to Gran Via and walking distance to all attractions. The hotel was funky and clean. Bar prices were reasonable. The roof top was nice to sit out after walking round all day but there were no lights on in the evening which was a bit dangerous.
We were given a bottle of white wine in the room as part of Expedia vip and we asked to change it for a bottle of red as we don’t drink white. They said they didn’t have any bottles of red (they had plenty in the bar) and said we could have a bottle of cava instead (which we don’t drink) or a glass of red wine each at the bar instead. We opted for a glass of red each and were given a glass and half a glass - the end of the bottle. Other guests seemed to have a token for a free drink at the bar anyway so being an Expedia vip member seemed to have no benefit in this case.
Breakfast was good but we noticed another guest have a coffee made for her from the proper bean to cup coffee machine behind the bar and when we asked for this the next morning we were told we could not and to use the machine with the coffee pods. My husband expressly asked and was told no use that one. Also on the second morning we were not asked at breakfast if we wanted a cooked option- eggs, omelette or crepe so we just left.
A nice hotel but some of the service from staff was a bit inconsistent.
L
Stayed 2 nights in Feb 2025
