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Arc House Madrid

1.0 star property

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Photo gallery for Arc House Madrid

Interior
Interior
Interior
Free WiFi, bed sheets
Hair dryer

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
CALLE DE LA VICTORIA 2, Madrid, Madrid, 28002
  • Place, Puerta del Sol
    ‪1 min walk‬
  • Place, Plaza de Santa Ana
    ‪2 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Deluxe Double Room

Free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

Double Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for One bed in a Mix Shared Dormitory for maximum 10 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for maximum 10 people

  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for One bed in a Mix Shared Dormitory 12 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory 12 people

  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for One bed in a Mix Shared Dormitory for 8 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for 8 people

  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for One bed in a Mix Shared Dormitory for 6 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for 6 people

  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for One bed in a Mix Shared Dormitory for 4 people

One bed in a Mix Shared Dormitory for 4 people | Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for 4 people

  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for One bed in a Female Shared Dormitory for 8 people

Free WiFi, bed sheets

One bed in a Female Shared Dormitory for 8 people

  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Basic Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Bed in a 8 Bed Mixed Room

Free WiFi, bed sheets

Bed in a 8 Bed Mixed Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Arc House Madrid

This smoke-free hotel features a microwave in a common area, a fridge in a common area and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a TV in a common area are on-site. Bathrooms are shared.
Arc House Madrid offers 23 accommodations with air conditioning. Guests can surf the web using complimentary wireless Internet access. Guests have access to shared bathrooms. Housekeeping is offered on a daily basis and hairdryers can be requested.
With your stay at Arc House Madrid , you're connected to a railway/underground station and just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Puerta del Sol and 7 minutes on foot from Gran Via
As a guest of Arc House Madrid , you'll find a vending machine, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. Arc House Madrid also features concierge services, express check-out, and a communal living room.

This Madrid hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No lift
  • Well-lit path to entrance

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 3 detached shared bathrooms
  • Hair dryer (on request)

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Late check-in fee: EUR 10 for check-in between 10:00 AM and 10:30 AM

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: EUR 4

Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: EUR 10 for check-in between 10:00 AM and 10:30 AM
  • Late check-out fee: EUR 4 (subject to availability)
  • Towels fee: EUR 3 per person, per stay (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't allowed at Arc House Madrid .
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arc House Madrid Hotel

Arc House Madrid Madrid

Arc House Madrid Hotel Madrid

Arc House Madrid Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 114 reviews
Rating 8 - Good. 23 out of 114 reviews
Rating 6 - Okay. 6 out of 114 reviews
Rating 4 - Poor. 8 out of 114 reviews
Rating 2 - Terrible. 25 out of 114 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Angel

Stayed 13 nights in Jan 2026

10/10 Excellent

Javier

Stayed 3 nights in Jan 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Cleanness safety and great find
Stayed 3 nights in Nov 2025

2/10 Terrible

Alex

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty shower was shared between 10 rooms and ran out of hot water every day. Staff were terrible difficulty and hard to deal with. I would avoid this hostel is possible. However the location and neighborhood was incredible absolutely loved Madrid and would highly recommend but do not stay here. Laundry machines was broken, kitchen appliances did not work, staff “worked” a few hours a day check in was impossible check out was difficult and they tried to change you extra for everything.
Stayed 3 nights in Nov 2025

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
could not check in since there was nobody in the front desk and no contact information. other guests told me they stayed outside all night
Stayed 1 night in Oct 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE IF YOU VALUE SLEEP AND PEACE OF MIND!!! The staff was incredibly argumentative and gave multiple misrepresentations and tried to charge me for things that did not exist as possibilities to be charged for. They will blame it on not understanding. I never got more than three hours of sleep here. In addition to the noise from the street below (the room has very poor soundproofing) and the other guests' loud snoring, I also would have to flick away bugs from my bed while I lay awake at night. They do not have ample restroom facilities either. After the men's shower flooded, I was told I had to use the women's shower. Moreover, they shut off the water in the only bathroom, meaning the toilets could not flush and I could not wash my hands. Paying an extra amount to purchase a new hotel and check out early was well worth it for my health and sanity.
Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran Ubicación

Estuve solo unas horas para descansar porque tenia un vuelo en la noche. Buena opcion para guardar las cosas en el centro de Madrid
Stayed 1 night in Apr 2025

10/10 Excellent

anmar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2025

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
I wrote explaining I was not going to be able to show and please change the Reservation or Canceled they Never got back to me, not even for being polite
Stayed 1 night in Feb 2025

10/10 Excellent

Naji

Stayed 2 nights in Jan 2025

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly helpful staff in very convenient location
Stayed 3 nights in Dec 2024

2/10 Terrible

JACEK

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2024

2/10 Terrible

Gabriel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property never allowed me to stay they would not open the door worst experience ever
Stayed 2 nights in Aug 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and really bad customer/front desk service
Stayed 1 night in May 2024

10/10 Excellent

Ivan A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Fabiola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, solo deberían tener opciones de habitaciones privadas con baño.
Stayed 1 night in May 2024

2/10 Terrible

Zane

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First off there is NOT A/C in the rooms so having 12 people in a room during 30 degree heat was brutal and what added salt to the wound is that the only source of comfort provided was a wool blanket, as if that would be of use. The mattress is about 2 inches thick and you can feel the metal bars press on your spine as you lay down. Whats worse in the metal bars making the bunk bed are so cheap that when the person on the top or bottom bunk so much as readjusts their sleeping position, it shakes the whole bed. I understand hostel aren’t meant to be luxurious by any sort, but I would describe this experience something closer to psychological torture than a place to stay. At about 5am I gave up on trying to sleep and hung out in the common space until things in the area began to open. The couch was more comfortable than the bed. Would have rather slept on that. The staff was friendly and helpful though.
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad and unprofessional service

8/10 Good

Chelsea

Stayed 1 night in Jan 2024

2/10 Terrible

Ricardo

Stayed 7 nights in Feb 2024

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Luis Eduardo

Stayed 1 night in Oct 2023