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Barceló Emperatriz

5.0 star property
VIP Access

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Lobby
Lobby sitting area
Front of property
Lobby
Emperador Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym
  • Housekeeping

Explore the area

View in a map
Calle de Lopez de Hoyos, 4, Madrid, Madrid, 28006
  • Prado Museum
    ‪4 min drive‬
  • Royal Palace of Madrid
    ‪5 min drive‬
  • El Retiro Park
    ‪6 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Tranquility Deluxe Room

1 bedroom, premium bedding, down duvets, memory-foam beds

Tranquility Deluxe Room

9.4 out of 10
Exceptional
(19 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Emperatriz Premium Room

Emperatriz Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Emperatriz Premium Room

  • 28 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | 1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Grand Deluxe Family Room

1 bedroom, premium bedding, down duvets, memory-foam beds

Grand Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Family Deluxe Room

Family Deluxe Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Family Deluxe Room

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Family Room

1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 65 sq m
  • City view
  • Sleeps 6
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Deluxe Room

9.4 out of 10
Exceptional
(36 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Emperador Premium Room

Emperador Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Emperador Premium Room

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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The price is €224
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About this property

Barceló Emperatriz

Luxury hotel with fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and 24-hour room service. Housekeeping is available on request.
Barceló Emperatriz offers 146 air-conditioned accommodations with minibars and a safe. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers, slippers, designer toiletries and bidets. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they can't get enough of Barceló Emperatriz's great location. During your stay, you're just a quick walk from Paseo de la Castellana. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute drive from Prado Museum and 6 minutes from El Retiro Park
  • Local-area shuttle service available
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury Barceló Emperatriz. Parking is available for a fee.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Restaurante Mutis – This restaurant serves breakfast, lunch, dinner and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle
  • Valet parking on site (EUR 35 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Mutis

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (72 centimetre high)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 150.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13.8 for children
  • Valet parking fee: EUR 35 per day
  • Rollaway bed fee: EUR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hesperia Emperatriz
Hesperia Emperatriz Hotel
Hesperia Emperatriz Hotel Madrid
Hesperia Emperatriz Madrid
Hesperia Emperatriz Hotel Community Of Madrid
Barceló Emperatriz Hotel Madrid
Barceló Emperatriz Hotel
Barceló Emperatriz Madrid
Barceló Emperatriz
Barceló Emperatriz Hotel
Barceló Emperatriz Madrid
Barceló Emperatriz Hotel Madrid

Barceló Emperatriz Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 829 out of 1019 reviews
Rating 8 - Good. 134 out of 1019 reviews
Rating 6 - Okay. 24 out of 1019 reviews
Rating 4 - Poor. 15 out of 1019 reviews
Rating 2 - Terrible. 17 out of 1019 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

TERESA

Stayed 5 nights in May 2025

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para quedarse! Excelente staff
Stayed 3 nights in May 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precio beneficio es un muy buen hotel en Madrid
Stayed 1 night in May 2025

4/10 Poor

patrick

Disliked: Property conditions & facilities
I honestly believe that the 5 star rating is totally exaggerated. The entrance is poorly maintained, the flowers are dry and poorly maintained. The location is very nice, though. The bar area is small and limted choices.Most of the staff was kind and helpful. Ivan at the front desk was rude to my girlfriend who called from NY then he confronted me and was nasty and totally disrespectful. The manager Laura was wonderful and sympathetic ( lost my cell phone .left it inside a cab).so were Nacho, Fernando and Paula, kind and attentive. My room was very small , even though I was initially given a room with no view...in front of a wall. Upon my request, Alex gave me another room on the first Floor. However, the noise emanating from a construction job was a daily nuisance. The phone in the room did bot work, neither did the safe deposit box. The positive highlight was the complimentary breakfast that Laura offered me before my departure. The furniture in the rokm was old and cheap. Nice bathroom. Nice and practical shower features. 5 dtars??? NO WAY
Stayed 10 nights in May 2025

10/10 Excellent

Cindy R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ivan en recepción, lo máximo con sus atenciones. En chico del bar excelente también. Lo unico malo del hotel es que no cuenta con una carta de tomo service, tienes que descargar una app, si no tienes en ese momento la posibilidad, no hay servicio. Hable por teléfono y la chica que me contestó nada amable me dijo que vivíamos en un mundo digital, lo sé, pero en todos los hoteles del mundo hay un menú. Hay tanto documento en la habitación (hojas,menú de almohadas, etc) que no es posible que no haya un menú de Room service. De todo lo demás súper y excelente.
Stayed 4 nights in May 2025

4/10 Poor

JUANJO, CHICAGO

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Chae Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jean

Stayed 4 nights in May 2025

2/10 Terrible

monique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

far from being a 5 stars hotel

I was in this hotel 5 years ago and it was in better condition. Today it is old, the room is tiny, with no circulation or closet for 2 people. Very dark, the lights are not enough to illuminate the room, even if they are always on. Our room was above the hotel entrance, which means we could hear every conversation. The staff didn't even say good morning. It is far from being a 5-star hotel.
Stayed 4 nights in May 2025

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were very helpful and responsive. location is perfect for city stroll.
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many small conveniences were wonderful. And the room was extremely quiet.
Stayed 2 nights in May 2025

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed twice during our recent trip to Spain. Everything was perfect. Staff was extraordinary and the rooms were very good. Location excellent for a senior couple. I recommend it completely
Stayed 2 nights in May 2025

10/10 Excellent

luz, Fajardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s absolutely wonderful room, more than expected
Stayed 1 night in May 2025

8/10 Good

Orkun

Stayed 4 nights in May 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se dieron cuenta que pasaría mi cumpleaños con ellos, tuvieron los detalles más lindos mandando pasteles y champagne al cuarto, todo el staff fue sumamente amable durante toda la estadía, gracias Barceló!
Stayed 2 nights in May 2025

10/10 Excellent

Juan, coconut grove

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

8/10 Good

Sammy, Windsor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. The hotel and staff is excellent. My only issue was around 6am there was major noise coming in from within the hotel. Which interrupted my sleep. Any doors that would close near my room, I would hear it clearly.. the hotel is clean and staff once again being excellent, but in terms of quietness was not the best. No noise from outside.
Stayed 1 night in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel close to castellana zone and shopping
Stayed 1 night in May 2025

10/10 Excellent

luis

Stayed 3 nights in May 2025

8/10 Good

Silvi

Liked: Cleanliness, staff & service, property conditions & facilities

Very

Very nice hotel in a good location, but not sure it lives up to its 5 stars - there’s not enough staff around for that. Room was on the small side and practicality had not been at the top of the list when designing it. However, everything was clean and tidy.
Stayed 3 nights in May 2025

10/10 Excellent

Michelle, Madison

Stayed 2 nights in Apr 2025

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! Will always come back. Doesn't disappoints. Quiet, clean, every detail is immaculate .
Stayed 3 nights in May 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay, staff treats you like the most important person in the world. I always regret staying in another hotel (to try them) in madrid, and always appreciate it when I come back to the Barcelo Emperatriz!
Stayed 3 nights in May 2025