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Hôtel Casón del Tormes by HappyCulture

Property class: 3

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Photo gallery for Hôtel Casón del Tormes by HappyCulture

Lobby sitting area
Reception
Daily buffet breakfast (EUR 13 per person)
Reception
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Calle Del Rio, 7, Madrid, Community of Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, desk, iron/ironing board, free WiFi

Single Room

9.0 out of 10
Wonderful
(7 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, iron/ironing board, free WiFi

Triple Room

7.8 out of 10
Good
(6 reviews)
  • 19 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room

9.2 out of 10
Wonderful
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

8.8 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Hôtel Casón del Tormes by HappyCulture

2 bars/lounges, a coffee shop/cafe and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hôtel Casón del Tormes by HappyCulture offers 63 accommodations with a safe and free newspapers. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hôtel Casón del Tormes by HappyCulture. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus 2 bars and a coffee shop/cafe.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at the coffee shop/cafe
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Gran Via and Plaza de España - Princesa
There's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. A library, an arcade/games room, and multilingual staff are also featured at Hôtel Casón del Tormes by HappyCulture. Parking is available for a fee.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 25 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 7 for children
  • 2 bars/lounges
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 7 for children
  • Self-parking fee: EUR 25 per night
  • Rollaway bed fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Cason Del Tormes Madrid
Casón Tormes
Casón Tormes Madrid
Hotel Casón Tormes
Hotel Casón Tormes Madrid
Hotel Tormes

Hôtel Casón del Tormes by HappyCulture Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 997 reviews
Rating 8 - Good. 415 out of 997 reviews
Rating 6 - Okay. 90 out of 997 reviews
Rating 4 - Poor. 32 out of 997 reviews
Rating 2 - Terrible. 6 out of 997 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mia

Business traveller
Liked: Cleanliness, staff & service, amenities
Me encantó el hotel, el servicio y la ubicación. El desayuno ofrece varias opciones, todas de excelente calidad. Es exactamente como se ofrece y es descrito en el perfil.
Stayed 1 night in Dec 2025

8/10 Good

Wafaa

Stayed 2 nights in Dec 2025

10/10 Excellent

xiu

Stayed 1 night in Nov 2025

8/10 Good

Maude

Stayed 1 night in Oct 2025

10/10 Excellent

Byung

Stayed 2 nights in Aug 2025

8/10 Good

regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Stayed 1 night in Aug 2025

10/10 Excellent

nelson, maspeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2025

6/10 Okay

Elian, Charlotte

Travelled with family
Liked: Staff & service
Location was great, staff was friendly but the facility needs improvement.
Stayed 2 nights in Jul 2025

8/10 Good

oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, clean room but a bit outdated, not sound proof rooms. Pillows were not very comfortable
Stayed 2 nights in Jul 2025

8/10 Good

Md, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping center and transport are close
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Muito bonito e perto de tudo
Stayed 3 nights in Jun 2025

10/10 Excellent

Isaura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was very nice and went out of their way to accommodate my needs.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julie

Stayed 2 nights in Mar 2025

8/10 Good

Agustina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las personas de la recepción
Stayed 1 night in Feb 2025

10/10 Excellent

David, Miami

Stayed 1 night in Nov 2024

8/10 Good

JULIO

Stayed 1 night in Sep 2024

8/10 Good

KIRIAKOS, Laval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why the price charged was a little higher than the price I saw on Expedia site
Stayed 3 nights in Jun 2024

10/10 Excellent

Annalisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfetta: comoda, vicino alla gran via, store per lo shopping e market vicino. Ambiente riservato, cura nei dettagli. Staff preparato e gentilissimo, ci hanno addirittura consegnato la nostra camera con anticipo, cosa non banale! Consigliatissimo
Stayed 1 night in Aug 2024

8/10 Good

Wanderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 👌
Stayed 1 night in Aug 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Staff was friendly, professional, and willing to help and suggest places to visit. Rooms are basic but it is what you can expect for the price. Halls carpets should be changed
Stayed 3 nights in Aug 2024

8/10 Good

Anna, Laval

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
My only complaint would be the Air conditioning, it was tapped at 19 and it would have been OK but it never got to 19 in the room. It got very very warm and was hard to sleep especially with it being 37 outside.
Stayed 2 nights in Aug 2024

6/10 Okay

Karlos

Travelled with family
Liked: Cleanliness

I may choose a different hotel next time.

This hotel was set back about 20 years I bet. The hotel had physical metal keys for the doors, which was a surprise. I had to carry around this giant plastic block that was attached to the key throughout the day. The elevators had the normal operating door and the exterior door, and the bathroom was set back a ways. The hair dryer was attached to the wall, easily 20 years old. It had duct tape on it to help the wires from fraying out. For our entire trip, we were most disappointed in this one.
Stayed 2 nights in Jul 2024

10/10 Excellent

Donna, Altadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite big, especially compared to comparable lodging we stayed in during our trip to Spain. Air conditioning worked great, always cold water, sparkling water and coffee available in lobby. Lobby was cute and good sized. There was a bar on the premises, but it never appeared to be open - I think you had to ask the front desk for service if you wanted bar service. Breakfast was average but reliable. Good coffee! Would absolutely stay here again!
Stayed 5 nights in Jul 2024

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud street noise. Garbage cans located outside our window and garbage trucks come in the middle of the night. You could hear noise from nearby rooms and the street.
Stayed 4 nights in Jun 2024

4/10 Poor

DARSHAN

Travelled with family
Disliked: Amenities, property conditions & facilities
There are a lot of options close to this place with better facilities, rooms are much smaller than what you think and the noise level is disturbing if you are looking for a good night sleep. Parking does not come included and it is 25 per night, you are better of using the public parking garage of which there are many optons
Stayed 2 nights in Jun 2024