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FORTINN Puerta del Sol

2.0 star property

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Photo gallery for FORTINN Puerta del Sol

Luxury Suite | Premium bedding, down duvets, minibar, in-room safe
Reception
Front of property
Double Room, Balcony, City View | City view
Luxury Suite | Premium bedding, down duvets, minibar, in-room safe

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Plaza Puerta del Sol, 14, Madrid, Madrid, 28013
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Double Room

Double Room | Premium bedding, down duvets, minibar, in-room safe

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony, City View

Double Room, Balcony, City View | Premium bedding, down duvets, minibar, in-room safe

Double Room, Balcony, City View

  • 11 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Premium bedding, down duvets, minibar, in-room safe

Standard Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Suite

Luxury Suite | Premium bedding, down duvets, minibar, in-room safe

Luxury Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Murphy Bed and 1 Double Sofa Bed

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About this property

FORTINN Puerta del Sol

Hostel in Madrid, steps from Puerta del Sol
This smoke-free hostel features concierge services, express check-out and free Wi-Fi in public areas. Housekeeping is available on request.
FORTINN Puerta del Sol offers 17 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

During your stay at FORTINN Puerta del Sol, you're just a quick walk from Puerta del Sol. You'll find features such as free WiFi in public areas and concierge services.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include a concierge and luggage storage
  • Steps from Puerta del Sol and 6 minutes on foot from Gran Via
FORTINN Puerta del Sol offers its guests concierge services, express check-out, and a lift. WiFi is free in public spaces.

This Madrid hostel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (70 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 8:00 AM - midnight.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

FORTINN Puerta del Sol Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 19 out of 21 reviews
Rating 8 - Good. 1 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 0 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

9.4/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todos amables, en especial Victor.
Stayed 3 nights in Jan 2026

10/10 Excellent

Guillermo, MIAMI

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
EN DOS DIAS NO HUBO AIRE ACONDICIONADO , POR MAS QUE PEDIMOS LO REPARARAN Y DIJERON LO HARIA , NO LO HICIERON . LA HABITACION IMPECABLE , PERO ESE FALLO HIZO SENTIR INCOMODO Y MUCHO CALOR
Stayed 2 nights in Dec 2025

10/10 Excellent

Jose, SAN JUAN

Stayed 1 night in Dec 2025

10/10 Excellent

Mohammad Zahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location with shops, amenities and Metro/Underground stations opposite the apartment. Easy access with stairs and lift. Friendly staff and helpful with info. Comfortable room, beautiful interior, has everything you need.
Stayed 1 night in Nov 2025

10/10 Excellent

ALEJANDRO

Stayed 1 night in Dec 2025

10/10 Excellent

Leon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
amazing and clean convenient. I would love to come back and stay again
Stayed 2 nights in Nov 2025

10/10 Excellent

Charles

Stayed on the top floor overlooking the plaza and the room (although small) was modern and up
Stayed 6 nights in Nov 2025

6/10 Okay

Marriett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent
Stayed 2 nights in Oct 2025

10/10 Excellent

Patricia, Rancho Cucamonga

Stayed 1 night in Sep 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo lindo solo a cargada de maletas 200 mts nos costó no llegan ningún taxi ni Uber hasta allá Pero el personal lindo atento de cada detalle Súper ubicadas y con vista desde el balcón espectacular.
Stayed 2 nights in Dec 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo súper!
Stayed 4 nights in Dec 2025

10/10 Excellent

Juan Manuel

Stayed 1 night in Nov 2025

10/10 Excellent

Juan Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación. Excelente el cuarto y la atención. Llegamos muy temprano y nos dieron la habitación antes para que descansáramos. Regreso la próxima semana.
Stayed 2 nights in Nov 2025

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy amable el personal
Stayed 3 nights in Nov 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities
Top Lage, sauberes Zimmer, bequemes Bett, nette und hilfsbereite Mitarbeiter
Stayed 3 nights in Nov 2025

10/10 Excellent

Silja

Stayed 3 nights in Oct 2025

10/10 Excellent

Felipe

Travelled with group
Liked: Cleanliness, staff & service, amenities
O quarto estava impecável e cheiroso O atendimento da equipe, o Victor da recepção foi muito atencioso gentil e educado, nos ajudou em tudo que precisamos.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy atento y amable
Stayed 2 nights in Oct 2025

10/10 Excellent

Jose Darío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación totalmente impecable tuvieron el gesto de dejarme salir 30 minutos después de mi check out pues estaba arreglando maletas y Víctor el chico de recepción wow qué maravilla fue excelente con recomendaciones de lugares para cenar,abría siempre la puerta de el elevador,se mostraba interesado en que nuestra estadía fuera amena y tranquila de maravilla el hotel pero el personal también.
Stayed 2 nights in Sep 2025