See all properties

Hostal El Pilar

2.0 star property

Choose dates to view prices

Photo gallery for Hostal El Pilar

Front of property
Terrace/patio
Lobby
Reception
Quadruple Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de las Carretas, 13, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪1 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains

Single Room, Private Bathroom

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 7 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Double Room, Private Bathroom

7.8 out of 10
Good
(33 reviews)
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Triple Room, Private Bathroom

7.8 out of 10
Good
(20 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains

Quadruple Room, Private Bathroom

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

Similar properties

Studio (2 Guests) | Iron/ironing board, free WiFi, bed sheets
Suites You Zinc
Madrid Centro
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
4.1 out of 5, Very good, 493 reviews
The price is €127
includes taxes & fees
24 Jun - 25 Jun
Suites You Zinc

About this property

Hostal El Pilar

Along with concierge services, this smoke-free hostal has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Hostal El Pilar offers 38 accommodations with a safe and free toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hostal El Pilar. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Puerta del Sol and 6 minutes on foot from Plaza Mayor
As a guest of Hostal El Pilar, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hostal El Pilar also features concierge services, laundry facilities, and a front desk safe.

This Madrid hostal is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Pilar Hostal

Hostal El Pilar

Hostal Pilar

Hostal Pilar Hostel

Hostal Pilar Hostel El

Hostal El Pilar Hotel Madrid

Hostal El Pilar Madrid

El Pilar Madrid

Hostal El Pilar Hostal

Hostal El Pilar Madrid

Hostal El Pilar Hostal Madrid

Hostal El Pilar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 312 out of 721 reviews
Rating 8 - Good. 237 out of 721 reviews
Rating 6 - Okay. 103 out of 721 reviews
Rating 4 - Poor. 41 out of 721 reviews
Rating 2 - Terrible. 28 out of 721 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Liked: Cleanliness
Room was very clean
Stayed 2 nights in Feb 2026

6/10 Okay

ANAND

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a two star hostal.
Stayed 2 nights in Dec 2025

6/10 Okay

Laurisella

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The Staff attention was good. The room was clean and they clean it and change the towels daily. It was noisy, you can hear voices, doors open/close and stepping. Smoke odor in the hall and sometimes come in the room. The location was excellent!
Stayed 5 nights in Jan 2026

10/10 Excellent

Luis

Liked: Cleanliness
The room was clean, the staff was very nice.
Stayed 2 nights in Jan 2026

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, muy limpio, céntrico, excelente personal. Muy amables y agradables! Servicio excelente!
Stayed 5 nights in Jan 2026

10/10 Excellent

NICANOR S, LONDONDERRY

Liked: Cleanliness, staff & service, property conditions & facilities
It’s so accessible. Love it.
Stayed 3 nights in Nov 2025

6/10 Okay

MARIA

Liked: Cleanliness
el dormitorio da claustofobia parececia que estamos presos,todo limpio,el internet todo el tiempo off and on.solo se puede usar el elevador hasta el segundo piso
Stayed 3 nights in Nov 2025

6/10 Okay

Dave

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room was small but clean - bath was excellent. There is no access to this hotel so you must walk about 5 minutes with your bag to get there - should have been a notice on their site. They put us on the 3rd floor, reception is on second floor, but the lock the door off of the 3rd floor elevator so we had to carry our bags down the stairs when checking out and staff wasn’t very friendly- not sure why?? Location is great, would stay again assuming we could guarantee a 2nd floor room!
Stayed 2 nights in Dec 2025

8/10 Good

Sara

Stayed 2 nights in Nov 2025

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service
The location is perfect for visiting the historic center of Madrid. Even though it is along a busy pedestrian street, I heard no noise from the street in my room. The room was perfectly clean and comfortable and the daytime receptionist was friendly and offered good advice on local restaurants.
Stayed 4 nights in Nov 2025

6/10 Okay

Idamary

Stayed 2 nights in Nov 2025

8/10 Good

G

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hostal was fantastic. All cmean mattress perfect for indtant sleeping. The minir thing is the room is cozy and air get stuffy. We just openen the windowand in 5 minutes all clrear to go. I recommend the place as it's been recently refurbished beautifully.
Stayed 2 nights in Nov 2025

10/10 Excellent

Banesa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tal cual la description. Habitacion limpia y muy comoda. Buenisima ubicacion. Y su staff super super amable. 100% recomendable!
Stayed 4 nights in Oct 2025

10/10 Excellent

Erick Estuardo

Liked: Cleanliness, staff & service, amenities
todo estuvo bien
Stayed 2 nights in Oct 2025

10/10 Excellent

alberto

Stayed 1 night in Oct 2025

6/10 Okay

Abraham

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Close to many attractions
Stayed 2 nights in Oct 2025

2/10 Terrible

AMRESH

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Excellent location. Terrible service. Dangerous stairs. The staff were unhelpful and rude. The stairs are hard to navigate. The stairs do have handrails but there is a wall touching the handrails - it is not possible to grab the handrails as a result. The location is very good and you can walk to most locations in Madrid.
Stayed 5 nights in Sep 2025

10/10 Excellent

Nirma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno, limpio, céntrico y buen trato.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but excellent place to stay in Central Madrid. Clean, safe and staff was very friendly.
Stayed 6 nights in Sep 2025

8/10 Good

Yolanda P.

Liked: Cleanliness, property conditions & facilities
Personnel super friendly and helpful. Located 3 minutes walking to El Sol metro. All principal attractions are at walking distance. The only issue are thin walls are thin . You can hear people coming to the lobby
Stayed 3 nights in Sep 2025

8/10 Good

Steven Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and helpful, friendly staff. Right in historic heart of Madrid within 20 minute walk in any direction to key sights. Veryclean room. Only down side was our room was little narrow and laid out in awkward L-shape. Also, no microwave or coffee maker or small fridge was provided in room. Those items would have made the stay perfect. Otherwise, great building and location and friendly staff. Mil gracias!
Stayed 5 nights in Sep 2025

4/10 Poor

Tolga

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great Location , Helpful Staff. But other than those, It wasn't a good experience. Rooms are from 1980s. Everything is old. No technology involved with this place. The bed was very uncomfortable. Wifi was weak. I stayed in a single room. So It was extra extra tiny room. Other rooms might be little larger but I don't really suggest anyone to stay in that single room if you don't have to.
Stayed 3 nights in Aug 2025

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very shabby overall. Old and stained bedspread. Loud, no soundproofing, WiFi does not work in rooms. Not kept up at all. Extremely small room and shower. Staff not helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kayla

Travelled with group
Liked: Staff & service, property conditions & facilities
The location was convenient.
Stayed 1 night in Jul 2025

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At no stage did I receive any confirmation of my booking for this property, so I had to book another property for our stay. It ended up being quite expensive as the new booking was at such short notice, plus the fact that I had already paid for Hostal El Pilar. I am home now and not at all happy with the fact that the communication was non existent
Stayed 4 nights in Jul 2025