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Hotel Europa

3.0 star property
VIP Access

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Photo gallery for Hotel Europa

City view
Reception
Front of property
Hair dryer, towels
Breakfast, lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Calle Carmen, 4, Madrid, Madrid, 28013
  • Place, Puerta del Sol
    ‪1 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Double Room

Minibar, in-room safe, desk, soundproofing

Double Room

9.0 out of 10
Wonderful
(111 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, soundproofing

Single Room

9.0 out of 10
Wonderful
(29 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room with Puerta del Sol views

Single Room with Puerta del Sol views | Minibar, in-room safe, desk, soundproofing

Single Room with Puerta del Sol views

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room with Puerta del Sol views

City view

Double Room with Puerta del Sol views

9.8 out of 10
Exceptional
(38 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, soundproofing

Triple Room

9.0 out of 10
Wonderful
(35 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Triple room with Puerta del Sol views

Triple room with Puerta del Sol views | Bathroom | Hair dryer, towels

Triple room with Puerta del Sol views

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, soundproofing

Quadruple Room

9.4 out of 10
Exceptional
(19 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Quadruple room with Puerta del Sol views

Quadruple room with Puerta del Sol views | Minibar, in-room safe, desk, soundproofing

Quadruple room with Puerta del Sol views

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Double connecting rooms

Minibar, in-room safe, desk, soundproofing

2 Double connecting rooms

8.8 out of 10
Excellent
(3 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Double connecting rooms with Puerta del Sol views

Street view

2 Double connecting rooms with Puerta del Sol views

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Double Room, Terrace

City view

Premium Double Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Single Room, Terrace

Premium Single Room, Terrace | Minibar, in-room safe, desk, soundproofing

Premium Single Room, Terrace

  • City view
  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Triple Room, Terrace

Premium Triple Room, Terrace | Minibar, in-room safe, desk, soundproofing

Premium Triple Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Europa

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site.
Hotel Europa offers 100 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the sightseeing around Hotel Europa. During your stay, you'll be connected to the convention centre and just a quick walk from Puerta del Sol. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy a bite to eat at Café Europa, a café that serves Spanish cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests like the accommodation for the spaciousness, overall comfort and nice bathrooms
  • Steps from Puerta del Sol and 4 minutes on foot from Gran Via
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Europa also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Café Europa – This café specialises in Spanish cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 25 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Café Europa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 14 for children
  • Self-parking fee: EUR 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Europa Hotel MADRID
Europa MADRID
Europa
Hotel Europa Hotel
Hotel Europa MADRID
Hotel Europa Hotel MADRID

Hotel Europa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1009 reviews
Rating 8 - Good. 194 out of 1009 reviews
Rating 6 - Okay. 50 out of 1009 reviews
Rating 4 - Poor. 21 out of 1009 reviews
Rating 2 - Terrible. 11 out of 1009 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful. I had issues with the wifi that were addressed immediately. Breakfast was fine but nothing special
Stayed 3 nights in Feb 2026

10/10 Excellent

Marianly

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities
Our room was spotless, it had a renovated bathroom and bedroom, both which were a little larger than we’d expected from the photos. Our balcony on the 3rd floor overlooked the side street and down into the Puerta del Sol. The windows were soundproofed, though being right in such a busy area we could still hear some of the noise outside, I had no trouble sleeping through it though. The buffet breakfast (€15pp) was good. The staff were very helpful and friendly. We would be very glad to stay here again in the future. Great property in a great location.
Stayed 1 night in Feb 2026

8/10 Good

Kendra

Liked: Cleanliness, property conditions & facilities
Great view of plaza and fountain. Staff was wonderful.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jennie

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very clean and so beautiful
Stayed 2 nights in Feb 2026

10/10 Excellent

Maday

Stayed 1 night in Feb 2026

10/10 Excellent

Jorge R

Liked: Cleanliness, staff & service, amenities
Buena atención
Stayed 2 nights in Feb 2026

2/10 Terrible

Zahra, Richmond Hill

Disliked: Cleanliness, amenities, property conditions & facilities
The room was not as clean as expected so different from the pictures.
Stayed 3 nights in Feb 2026

10/10 Excellent

Stephen, Hammonds Plains

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and beautiful view of Puerto del Sol. Staff were friendly, room was snug but clean.
Stayed 7 nights in Feb 2026

10/10 Excellent

Itsel

Stayed 7 nights in Jan 2026

10/10 Excellent

NOUR

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2026

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean, comfortable room. Very friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
excellent stay, check in super fast and efficient . Location in the center of the town, perfectly located. Metro 1 minute away.
Stayed 3 nights in Feb 2026

10/10 Excellent

Luciana

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2026

10/10 Excellent

Jessen Mukesh

Stayed 2 nights in Jan 2026

10/10 Excellent

Ernest

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2026

8/10 Good

Edith Gertrudis

Stayed 2 nights in Jan 2026

6/10 Okay

Mert

Liked: Cleanliness
Close to shopping and gran via
Stayed 3 nights in Jan 2026

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean. Central location. Staff was prompt and friendly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great view of plaza from balcony, awesome shower, good bed, good breakfast, awesome staff, awesome location, nearby discounted car park, near metro
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, amenities
Nice room, nice staff. Great location. Would recommend!
Stayed 3 nights in Dec 2025

10/10 Excellent

MONICA BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service, amenities
Personal, habitación, cama todo perfecto El único comentario anoche hubo un grupo ruidoso, algún control al respecto. Sé que es difícil, pero el descanso es importante
Stayed 2 nights in Jan 2026

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, amenities
No
Stayed 6 nights in Nov 2025

10/10 Excellent

Lijun, McLean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best location and very nice and helpful front desk. Clean and nice. A little bit noise issue between rooms, but didn’t bother us. Very recommended
Stayed 2 nights in Dec 2025

8/10 Good

Su

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean.
Stayed 2 nights in Dec 2025