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Mandarin Oriental Ritz, Madrid

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Photo gallery for Mandarin Oriental Ritz, Madrid

Outdoor dining
Creator video
Property entrance
Restaurant
Indoor pool

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Plaza de la Lealtad 5, Madrid, Madrid, 28014
  • Place, Thyssen-Bornemisza National Museum
    ‪3 min walk‬
  • Place, Gran Via
    ‪8 min walk‬
  • Place, Puerta del Sol
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe King Room

  • Sleeps 2
  • Free wired internet

View all photos for Superior Room, 1 King Bed

Property entrance

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Mandarin, Room, 1 King Bed

2 bars/lounges, Champagne bar, cocktail bar

Mandarin, Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Suite (Junior)

Premier Suite (Junior) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Suite (Junior)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Palm Court)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Palm Court)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Park)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Park)

  • Park view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Prado)

Suite (Prado) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Prado)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Turret)

IPod dock

Suite (Turret)

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Ritz)

Suite (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Ritz)

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Mandarin, Suite

Mandarin, Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Mandarin, Suite

  • City view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite

Presidential Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Presidential Suite

  • City view
  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

Property entrance

Superior Twin Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Twin Room

Room amenity

Deluxe Twin Room

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Mandarin, Twin Room

2 bars/lounges, Champagne bar, cocktail bar

Mandarin, Twin Room

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room, Garden View

  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed (Prado View)

Deluxe Room, 1 King Bed (Prado View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed (Prado View)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room (Prado View)

Deluxe Twin Room (Prado View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room (Prado View)

  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

Two Bedroom Family Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free wired internet

View all photos for Two Bedroom Family Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Two Bedroom Family Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 Single Beds and 1 King Bed
  • Free wired internet

View all photos for Three Bedroom Grand Suite

IPod dock

Three Bedroom Grand Suite

  • 3 bedrooms
  • Sleeps 7
  • 2 Single Beds and 2 King Beds
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Park, King)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms (Park, King)

  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Park, Twin)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms (Park, Twin)

  • Sleeps 6
  • 2 Single Beds and 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Turret)

IPod dock

Suite, 2 Bedrooms (Turret)

  • Sleeps 6
  • 2 Single Beds and 1 King Bed
  • Free wired internet

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About this property

Mandarin Oriental Ritz, Madrid

This hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club and a snack bar/deli.
Mandarin Oriental Ritz, Madrid offers 153 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. A pillow menu is available. This Madrid hotel provides complimentary wired Internet access.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials and manicures and pedicures.
Our customers tell us that they can't get enough of the room service at Mandarin Oriental Ritz, Madrid. During your stay, you're just a quick walk from National Prado Museum. Free WiFi in public areas, free valet parking and 2 bars are available. Some of the pet-friendly amenities that this property offers include food and water bowls and pet-sitting services.
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, manicures and pedicures or massages at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • Just a 3-minute walk from National Prado Museum and 9 minutes on foot from Gran Via
  • Airport, railway station and bus station shuttle shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and pet-sitting services
Mandarin Oriental Ritz, Madrid offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include 3 meeting rooms and limo/town car service. A steam room, spa services, and a terrace are also featured at the luxury Mandarin Oriental Ritz, Madrid. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
The Ritz Bar – On-site cocktail bar.
Champagne Bar – On-site Champagne bar. Open daily.
Gastronomic restaurant – On-site fine-dining restaurant. Open daily.
Palm Court – On-site restaurant. Open daily.
The Ritz Garden – On-site restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 62 for adults and EUR 35 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Gastronomic restaurant
  • Palm Court
  • The Ritz Bar
  • The Ritz Garden

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 1910
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 110 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 132.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 62 for adults and from EUR 35 for children
  • Airport shuttle fee: EUR 215 per vehicle (one-way, maximum occupancy 6)
  • Pet fee: EUR 110 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 132.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mandarin Oriental Ritz, Madrid offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Ritz Belmond

Hotel Ritz Belmond Madrid

Ritz Belmond

Ritz Belmond Madrid

Hotel Ritz

Ritz Madrid

Hotel Ritz Madrid

Hotel Ritz

Mandarin Oriental Ritz Madrid

Mandarin Oriental Ritz, Madrid Hotel

Mandarin Oriental Ritz, Madrid Madrid

Mandarin Oriental Ritz, Madrid Hotel Madrid

Mandarin Oriental Ritz, Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 137 out of 150 reviews
Rating 8 - Good. 7 out of 150 reviews
Rating 6 - Okay. 3 out of 150 reviews
Rating 4 - Poor. 2 out of 150 reviews
Rating 2 - Terrible. 1 out of 150 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Adeyemi

Stayed 2 nights in Feb 2026

10/10 Excellent

Helen, Quito

Stayed 4 nights in Jan 2026

10/10 Excellent

Mladen

Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Dec 2025

10/10 Excellent

ERNESTO

Stayed 3 nights in Nov 2025

10/10 Excellent

William James

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Sep 2025

10/10 Excellent

EMILIO

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL MEJOR HOTEL DE MADRID!!!!
Stayed 3 nights in Nov 2025

4/10 Poor

Jurgen

Stayed 1 night in Sep 2025

10/10 Excellent

Macela

Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Class
Stayed 2 nights in Sep 2025

10/10 Excellent

Christian

Stayed 5 nights in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding property with a great location. Next to the Prado museum and shopping within walking range, as well as many dining options. Highly recommended!
Stayed 4 nights in Jul 2025

10/10 Excellent

jason

Liked: Amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2025

10/10 Excellent

Ricardo, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a magical place, from the staff to the food. Can’t wait to go back.
Stayed 2 nights in May 2025

6/10 Okay

yaron

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Tareq

Stayed 4 nights in Apr 2025

10/10 Excellent

Ariane, Seattle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated property. Gorgeous rooms, restaurants, and bar. Staff is attentive, rooms are comfortable and stylish with great amenities.
Stayed 4 nights in Apr 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around choice in Madrid. The hotel itself is outstanding in every way imaginable with a great location in a very walkable area.
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the words of Shakira, this is perfecto

Amazing hotel! Really top drawer, superb check in by David, great room, bar, food, service and SPA. Don’t hesitate!
Stayed 3 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Ronan

Stayed 6 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 4 nights in Dec 2024

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.Must experience
Stayed 3 nights in Jan 2025