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NH Collection Madrid Gran Vía

Property class: 4
VIP Access

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Photo gallery for NH Collection Madrid Gran Vía

Exterior
Minibar, in-room safe, soundproofing, iron/ironing board
Lunch and dinner served, Spanish cuisine
Lobby
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Gran Via 21, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite (Gran Via View)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Via View)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room (Gran Vía View)

Premium Room (Gran Vía View) | Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room (Gran Vía View)

9.8 out of 10
Exceptional
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room

9.8 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room (Gran Vía View)

Superior Room (Gran Vía View) | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Room (Gran Vía View)

9.6 out of 10
Exceptional
(24 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Double or Twin Room

9.6 out of 10
Exceptional
(21 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room (Extra Large)

Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room (Extra Large)

10.0 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Via View, Extra Bed 3 Adults)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Via View, Extra Bed 3 Adults)

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

NH Collection Madrid Gran Vía

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
NH Collection Madrid Gran Vía offers 94 accommodations with minibars and a safe. A pillow menu is available. 45-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of NH Collection Madrid Gran Vía's great location. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at Picalagartos
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a terrace
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
  • Dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. NH Collection Madrid Gran Vía also features a terrace, dry cleaning/laundry services, and room service (during limited hours).

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to noon.
Picalagartos – This restaurant specialises in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Picalagartos – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 23 to 35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Picalagartos
  • Picalagartos

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 23 to 35 per person
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Via 21 Hotel
Gran Via 21 Senator
Hotel Gran Via 21
Hotel Senator Gran Via 21
Senator 21 Hotel
Senator Gran Via 21
Senator Hotel Gran Via 21
Senator Gran Via Hotel Madrid
Senator Gran Via Madrid
Nh Collection Madrid Gran Via
NH Collection Madrid Gran Vía Hotel
NH Collection Madrid Gran Vía Madrid
NH Collection Madrid Gran Vía Hotel Madrid

NH Collection Madrid Gran Vía Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 807 out of 1006 reviews
Rating 8 - Good. 146 out of 1006 reviews
Rating 6 - Okay. 29 out of 1006 reviews
Rating 4 - Poor. 11 out of 1006 reviews
Rating 2 - Terrible. 13 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Diana L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
spotless room, very kind staff, and great location.
Stayed 5 nights in Dec 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness
Clean and comfortable room, great location and lovely Gran Vía balcony.
Stayed 1 night in Dec 2025

8/10 Good

Ramzi

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
My room was very neat and well-maintained. The staff were friendly, the breakfast was delicious and the hotel’s location is perfect—right in the middle of everything. The rooftop sky bar is a nice addition, though there’s a €5 entrance fee. I later found out that hotel guests aren’t supposed to be charged, but no one informed me at the time. When we mentioned it, they offered to refund us, but I told them not to worry. Overall, still a pleasant stay.
Stayed 1 night in Nov 2025

10/10 Excellent

OLIMPIO J

Stayed 3 nights in Oct 2025

8/10 Good

Ariel

Liked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

Eduardo, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location is excellent, very well connected to public transportation, shops, restaurants, and some of Madrid's main touristic attractions.
Stayed 1 night in Oct 2025

10/10 Excellent

Kirsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 6 nights in Oct 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Aidin

Stayed 3 nights in Oct 2025

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful property well located
Stayed 2 nights in Oct 2025

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great staff, the rooms are very comfortable and the rooftop has an amazing view!
Stayed 5 nights in Oct 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Sep 2025

6/10 Okay

Mohamad Ali

Liked: Staff & service
Not that match .. and also how you see on the photo is not the same on real .. and also little dirty
Stayed 3 nights in Oct 2025

10/10 Excellent

Annabella

Stayed 4 nights in Oct 2025

8/10 Good

Ulises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was small but other than that we enjoyed our stay. Rooftop bar was a great
Stayed 2 nights in Oct 2025

8/10 Good

Carlos

Stayed 9 nights in Sep 2025

10/10 Excellent

Mario

Stayed 1 night in Sep 2025

10/10 Excellent

REYNALDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-located hotel with very friendly staff, 100% recommended…
Stayed 5 nights in Sep 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Jeff

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Couples trip, we booked through Booking got worst room in the hotel and treated by staff as 2nd class guest. Offered nothing. Our friends booked through hotel direct and got upgraded suite for same price, food platters & wine, daily turn down service. Very average Property in great location. Would not stay there again. Staff is not accommodating or helpful. Food was decent but area had much better restaurants to go to.
Stayed 3 nights in Sep 2025

8/10 Good

Julio

Stayed 2 nights in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruby English

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service was excellent! Cleaning staff was amazing! Location was awesome!
Stayed 7 nights in Aug 2025

10/10 Excellent

Stephanie, West Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean & perfect! A little noisy at night because of all the people walking and partying. But then again we are in the middle of the city. Other than that everything was walking distance. Rooftop sky bar was beautiful.
Stayed 4 nights in Aug 2025