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NH Collection Madrid Gran Vía

4.0 star property
VIP Access

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Photo gallery for NH Collection Madrid Gran Vía

Rooftop bar
Lunch and dinner served
A modern interior with a seating area, a patterned rug, and a large window with a view of a building.
A modern hotel room with a bed, a desk with a chair, a television, and a large window with curtains.
A bar area with a long counter, various bottles, and glasses. There are chairs along the counter.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
Gran Via 21, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite with Gran Via View and Balcony

A modern hotel room with a bed, a desk with a chair, a television, and a large window with curtains.

Junior Suite with Gran Via View and Balcony

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Room (Gran Vía View)

A modern hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Premium Room (Gran Vía View)

9.8 out of 10
Exceptional
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room

A hotel room with a bed, a desk, a chair, a lamp, and a view of the outdoors through a window with curtains.

Premium Room

9.8 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room (Gran Vía View)

A hotel room with a large bed, a bedside table with a phone, and a view of a building through the window.

Superior Room (Gran Vía View)

9.6 out of 10
Exceptional
(24 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a small side table, and a chair with a cushion.

Superior Double or Twin Room

9.4 out of 10
Exceptional
(22 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Panoramic Gran Via View

A modern hotel room with a large bed, a flat-screen TV, a desk with a coffee machine, and a seating area.

Premium Panoramic Gran Via View

10.0 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite with Gran Via View and Balcony Extra Bed 2A + 1C

A modern hotel room with a bed, a desk with a chair, a television, and a large window with curtains.

Junior Suite with Gran Via View and Balcony Extra Bed 2A + 1C

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite with Gran Via View and Balcony 3 Adults

A modern hotel room with a bed, a desk with a chair, a television, and a large window with curtains.

Junior Suite with Gran Via View and Balcony 3 Adults

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, Balcony

Superior Room, Balcony | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Room, Balcony

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

NH Collection Madrid Gran Vía

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
NH Collection Madrid Gran Vía offers 94 accommodations with minibars and a safe. A pillow menu is available. 45-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of NH Collection Madrid Gran Vía's great location. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at Picalagartos
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a terrace
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
  • Dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. NH Collection Madrid Gran Vía also features a terrace, dry cleaning/laundry services, and room service (during limited hours).

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to noon.
Picalagartos – This restaurant specialises in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Picalagartos – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 23 to 35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Picalagartos
  • Picalagartos

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 23 to 35 per person
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Via 21 Hotel
Gran Via 21 Senator
Hotel Gran Via 21
Hotel Senator Gran Via 21
Senator 21 Hotel
Senator Gran Via 21
Senator Hotel Gran Via 21
Senator Gran Via Hotel Madrid
Senator Gran Via Madrid
Nh Collection Madrid Gran Via
NH Collection Madrid Gran Vía Hotel
NH Collection Madrid Gran Vía Madrid
NH Collection Madrid Gran Vía Hotel Madrid

NH Collection Madrid Gran Vía Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 810 out of 1002 reviews
Rating 8 - Good. 138 out of 1002 reviews
Rating 6 - Okay. 31 out of 1002 reviews
Rating 4 - Poor. 11 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, amazing views and the staff was incredibly kind and nice!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Great staff, great location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, super clean and the best staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Diana L

Liked: Cleanliness, amenities, property conditions & facilities
spotless room, very kind staff, and great location.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that works here is so nice and helpful!!! Highly recommend NH Hotel Gran Via
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

LeeShian

Liked: Cleanliness, staff & service, amenities
Hotel staffs were some of the best I interacted with in a while. Beautiful hotel with great room and superb location.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, central. Can be super busy on a busy weekend. We loved our stay
Stayed 1 night in Mar 2026
Verified

8/10 Good

carlos rene

Liked: Staff & service, property conditions & facilities
The location justifies the above average price of the hotel. the minimalistic rooms are really expensive, but, the theaters, musicals, good food and shopping leverage the price.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful property well located
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is excellent, right on Gran Vía. You can easily walk to any nearby restaurant in the area. The rooms are very nice, many with balconies, and you can hardly hear any street noise, which makes the stay very comfortable. An excellent option to stay in Madrid.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Claudia Yessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and good location for our visit!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great staff, the rooms are very comfortable and the rooftop has an amazing view!
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

REYNALDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-located hotel with very friendly staff, 100% recommended…
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located hotel
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Nicole Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric all goo
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location is excellent, very well connected to public transportation, shops, restaurants, and some of Madrid's main touristic attractions.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient stay
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy the location
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Lina

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Irina

Liked: Cleanliness, property conditions & facilities
Been already twice, would recommend to everyone. Amazing team and amazing service
Stayed 1 night in Nov 2025