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SmartRental Collection Gran Vía Capital

4.0 star property
VIP Access

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Photo gallery for SmartRental Collection Gran Vía Capital

Outdoor pool
Breakfast, dinner and brunch served
Suite Collection, 2 Bedrooms, 2 Bathrooms (6 people) | Terrace/patio
In-room safe, individually decorated, individually furnished
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Calle Gran Vía 14, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite Collection

In-room safe, individually decorated, individually furnished

Suite Collection

  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

In-room safe, individually decorated, individually furnished

Apartment, 1 Bedroom

9.2 out of 10
Wonderful
(15 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Superior Apartment, 1 Bedroom

In-room safe, individually decorated, individually furnished

Superior Apartment, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, individually furnished

Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(13 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms

In-room safe, individually decorated, individually furnished

Apartment, 2 Bedrooms, 2 Bathrooms

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite Smart

Terrace/patio

Suite Smart

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Collection 1 Bedroom (2 people)

In-room safe, individually decorated, individually furnished

Suite Collection 1 Bedroom (2 people)

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Collection)

Terrace/patio

Suite, 2 Bedrooms (Collection)

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

SmartRental Collection Gran Vía Capital

This smoke-free hotel features an outdoor pool, a restaurant and self parking. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. Housekeeping is available on request.
SmartRental Collection Gran Vía Capital offers 60 air-conditioned accommodations with washers/dryers and espresso makers. This individually decorated and furnished accommodation has separate sitting areas. 45-inch flat-screen televisions come with digital channels. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of SmartRental Collection Gran Vía Capital's great location. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gran Via and 7 minutes on foot from Puerta del Sol
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at SmartRental Collection Gran Vía Capital. Parking is available for a fee.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
La Catorce Restaurante – This restaurant serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 39 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 for adults and EUR 20 for children
  • A restaurant

Restaurants on site

  • La Catorce Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Mixer
  • Oven
  • Refrigerator
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 20 for children
  • Airport shuttle fee: EUR 70 per person (one-way)
  • Airport shuttle fee per child: EUR 70 (one-way)
  • Self-parking fee: EUR 39 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM

Property is also known as

SmartRental Collection Gran Vía Capital Hotel
SmartRental Collection Gran Vía Capital Madrid
SmartRental Collection Gran Vía Capital Hotel Madrid

SmartRental Collection Gran Vía Capital Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1005 reviews
Rating 8 - Good. 164 out of 1005 reviews
Rating 6 - Okay. 35 out of 1005 reviews
Rating 4 - Poor. 18 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Ksenia, Mississauga

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great - both the front desk and the cleaning staff. The location was amazing. We could walk to everything. The room was very nice. Loved that there was a mini dishwasher. Only downside was the pullout couch - there were three of us - the mattress was very thin and uncomfortable. If you replace that it would be 5 stars.
Stayed 6 nights in Dec 2025

8/10 Good

Dalia

Stayed 5 nights in Dec 2025

8/10 Good

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Mauricio

Stayed 2 nights in Dec 2025

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes it was very clean and very cordial
Stayed 5 nights in Dec 2025

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel as not only serves a great customer service but it also offers easy access to the whole city. Room has been cleaned to a high standard and had all the necessary facilities for a great stay. I would definitely be booking this stay again! It did not disappoint at all.
Stayed 4 nights in Dec 2025

2/10 Terrible

Karen

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room bathroom was dirty when we got there. The second morning we woke up to a flooded bathroom floor. The towel hanger was broken and the shower door was loose. The front desk staff was friendly and the location is great but other than that we were very disappointed on the hotel. I had great expectations because I am a fan of LuisitoComunica the you tuber and he recommended this hotel, but it was a huge disappointment.
Stayed 4 nights in Dec 2025

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 6 nights in Dec 2025

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel with friendly staff. GREAT location in the heart of Grand Via restaurants and shopping! Walkable to everything! The palace, Retiro Park, Salamanca and all the Christmas markets around the city! We had a great stay! Thank you Smartcollection!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities
Amazing and friendly staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Jaqueline Aureola

Liked: Cleanliness, amenities, property conditions & facilities
Very cleanly. The staff were magnificent. This location was super central and has great restaurants around
Stayed 6 nights in Nov 2025

8/10 Good

Jose Miguel

Liked: Cleanliness, staff & service, amenities
En general bueno, hay suficientes almohadas en la cama. La desague de la ducha estaba tapado.
Stayed 4 nights in Nov 2025

10/10 Excellent

Hanin

Stayed 1 night in Nov 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities
Wonderful staff, very nice room, beautiful views from the rooftop lounge space. I'd highly recommend a stay here if traveling to Madrid. Thank you much!
Stayed 3 nights in Nov 2025

10/10 Excellent

Alex

Stayed 1 night in Nov 2025

8/10 Good

Lyra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful room, staff were friendly and helpful. Deducted one star and the flat missed some key amenities to make it a comfortable “self-catered” stay, eg washing up liquid, oven mitts. Also the TVs weren’t working but this wasn’t a major issue since we didn’t spend tons of time at the flat anyway.
Stayed 3 nights in Nov 2025

10/10 Excellent

Stacy

Stayed 2 nights in Nov 2025

10/10 Excellent

Paul

Stayed 3 nights in Oct 2025

10/10 Excellent

Amber

Stayed 5 nights in Nov 2025

10/10 Excellent

Ausra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We spend only 1 night there but it was excellent , great location, clean and huge rooms we had a 2 bedroom apartment. they have heated pool, but we did not use it. Breakfast was really good. We loved it there!
Stayed 1 night in Nov 2025

6/10 Okay

Pradeep

Liked: Staff & service
Rooms very conjusted with shower and toilet and was basin everything inside and not a place to move around freely. Staff was very very courteous
Stayed 3 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2025

10/10 Excellent

Mary Louise Barbauld

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Clean and well equipped apartment. Really helpful and friendly team at the hotel.
Stayed 4 nights in Oct 2025

8/10 Good

Michael Lawrence

Stayed 3 nights in Nov 2025