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SmartRental Collection Gran Vía Capital

4.0 star property
VIP Access

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Photo gallery for SmartRental Collection Gran Vía Capital

Outdoor pool
Fridge, microwave, oven, stovetop
Rooftop terrace
Reception
Apartment, 1 Bedroom (3 people) | Living area | 45-inch flat-screen TV with digital channels, TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Calle Gran Vía 14, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Place, Plaza de Santa Ana
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite Collection

In-room safe, individually decorated, individually furnished

Suite Collection

  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

In-room safe, individually decorated, individually furnished

Apartment, 1 Bedroom

9.4 out of 10
Exceptional
(12 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Superior Apartment, 1 Bedroom

In-room safe, individually decorated, individually furnished

Superior Apartment, 1 Bedroom

9.2 out of 10
Wonderful
(29 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, individually furnished

Apartment, 2 Bedrooms

9.8 out of 10
Exceptional
(12 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms

In-room safe, individually decorated, individually furnished

Apartment, 2 Bedrooms, 2 Bathrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite Smart

Terrace/patio

Suite Smart

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Collection 1 Bedroom (2 people)

In-room safe, individually decorated, individually furnished

Suite Collection 1 Bedroom (2 people)

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Collection)

Terrace/patio

Suite, 2 Bedrooms (Collection)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Terrace/patio
SmartRental Collection Gran Via Centric
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,003 reviews
The price is €143
includes taxes & fees
11 Jan - 12 Jan 2026
SmartRental Collection Gran Via Centric

About this property

SmartRental Collection Gran Vía Capital

Hotel with an outdoor pool, steps from Gran Via
This smoke-free hotel features an outdoor pool, a restaurant and self parking. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. Housekeeping is available on request.
SmartRental Collection Gran Vía Capital offers 60 air-conditioned accommodations with washers/dryers and espresso makers. This individually decorated and furnished accommodation has separate sitting areas. 45-inch flat-screen televisions come with digital channels. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of SmartRental Collection Gran Vía Capital's great location. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Gran Via and 7 minutes on foot from Puerta del Sol
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at SmartRental Collection Gran Vía Capital. Parking is available for a fee.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
La Catorce Restaurante – This restaurant serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 36 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 for adults and EUR 20 for children
  • A restaurant

Restaurants on site

  • La Catorce Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Mixer
  • Oven
  • Refrigerator
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 20 for children
  • Airport shuttle fee: EUR 70 per person (one-way)
  • Airport shuttle fee per child: EUR 70 (one-way)
  • Self-parking fee: EUR 36 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM

Property is also known as

SmartRental Collection Gran Vía Capital Hotel
SmartRental Collection Gran Vía Capital Madrid
SmartRental Collection Gran Vía Capital Hotel Madrid

SmartRental Collection Gran Vía Capital Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 745 out of 980 reviews
Rating 8 - Good. 163 out of 980 reviews
Rating 6 - Okay. 39 out of 980 reviews
Rating 4 - Poor. 19 out of 980 reviews
Rating 2 - Terrible. 14 out of 980 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

DANIEL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Hotel has many problems. Stay Away.

Although the hotel looks modern, the TV in the room did not work and the room decor was awful and cheap looking. We had requested a quiet room months in advance but were placed on the second floor and heard trucks and people outside our window all night. Worse is that the staff was not professional or helpful. They refused to move us to a room with a working TV which I needed for my job to stay up on the news or to a quieter room. We will never stay there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Harriet

Stayed 2 nights in Sep 2025

10/10 Excellent

christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 3 nights in Sep 2025

10/10 Excellent

Carl, Forster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has everything we needed. Very nice setup, clean, safe. Could be a little noisy from the street at night but you cannot beat the location and amenities. Overall very pleasant stay. We didn’t end up going to the pool so I cannot comment on that.
Stayed 4 nights in Jul 2025

10/10 Excellent

Azam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with friends and family. Close to everything. Pool was excellent to keep the kids busy and happy for hours!
Stayed 4 nights in Aug 2025

4/10 Poor

ROXANNE

Liked: Cleanliness
Stayed 2 nights in Jul 2025

8/10 Good

Elisa

Liked: Cleanliness, staff & service
Cute rooms with all the amenities. Pleasant staff as well. However, would not recommend for 4 people. Very tight and pullout sofa bed extremely uncomfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of five had a wonderful stay. The location was perfect. Right in the middle of things. Local restaurants, and shopping all within walking distance. The place was clean and felt very safe. We would definitely stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was in the Very heart of the action! What I didn't like was the 3 ft deep pool, or the room service. We complained about the non functional bathroom fan to NO avail.
Stayed 7 nights in Aug 2025

10/10 Excellent

melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is amazing. Buses right infront. Lots of restaurants right next door. The staff was amazing. Elena at the front desk and Marina at breakfast. Breakfast is excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was small but very cozy, with friendly, attentive, and responsive staff who made us feel welcome. The rooftop pool area was also small but cute and accommodating for kids, which we really appreciated. While the pillows were a bit too thin, the room itself was great overall. The location couldn’t have been better—right in the heart of Gran Vía, within walking distance of most of the city’s main attractions and monuments. After a game at the Bernabéu, we even walked back to the hotel (about an hour) since no taxis were available, and the route felt safe and easy, making for an enjoyable stroll through Madrid. Overall, a wonderful place to stay if you’re looking for comfort and convenience in the city.
Stayed 4 nights in Aug 2025

10/10 Excellent

Orestes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at SmartRental Collection Gran Vía was absolutely outstanding. The location couldn’t be better—right in the heart of the city, surrounded by shops, restaurants, and easy access to everything Madrid has to offer. The apartment was modern, clean, and very comfortable, with all the amenities we needed. The staff was welcoming and always ready to help, making our experience smooth and enjoyable. Highly recommended for anyone visiting Madrid!
Stayed 5 nights in Aug 2025

10/10 Excellent

Baraa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan

Stayed 3 nights in Aug 2025

10/10 Excellent

Izzat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Kristina, Meppershall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location in the centre of town. Very quiet. Great amenities.
Stayed 1 night in Jul 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and helpful staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Smart Suite and loved having our own patio with huge tub. The living area was way larger than the pictures showed with a kitchen, table, and plenty of room even with the couch pulled out for our kids. Great breakfast. Nice rooftop pool and bar area. Walkable to so much in Madrid.
Stayed 2 nights in Jul 2025

8/10 Good

Nevena

Stayed 1 night in Jul 2025

10/10 Excellent

Placida Angela

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Tatiana, Kenly

Stayed 4 nights in Jul 2025

10/10 Excellent

Lana Marie Offill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. No issues. Very clean, a lot of food options very nearby. Bus and subway just across the street. Rooftop pool was awesome for the kids. Staff was very friendly and attentive.
Stayed 9 nights in Jul 2025

4/10 Poor

Lauren

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Excellent location. But room smelled moldy
Stayed 1 night in Jul 2025

8/10 Good

KHALED, Kuwait City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third experience and it was successful.
Stayed 4 nights in Jul 2025