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The Palace, a Luxury Collection Hotel, Madrid

5.0 star property
VIP Access

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Photo gallery for The Palace, a Luxury Collection Hotel, Madrid

Lobby
View from property
Meeting facility
Bar (on property)
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Place, Thyssen-Bornemisza National Museum
    ‪1 min walk‬
  • Place, Prado Museum
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
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Room options

View all photos for Premium Neptuno View Room with 2 Twin Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Neptuno View Room with 2 Twin Beds

  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins | Premium bedding, pillow-top beds, minibar, in-room safe

Palace Room with 2 Twins

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room with 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Cortes View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Cortes View Room with 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with 2 Twin Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room with 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cortes Suite

Cortes Suite | Living room | Smart TV

Cortes Suite

  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Neptuno View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Neptuno View Room with 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

Palace Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Palace Suite

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room with 1 King Bed, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room with 1 King Bed, Street View

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Cervantes Suite

Cervantes Suite | Living room | Smart TV

Cervantes Suite

  • 68 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

  • 168 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Neptuno Suite

  • 95 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premium Neptuno View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Premium Neptuno View Room with 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with 2 Twin Beds, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room with 2 Twin Beds, Street View

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

The Palace, a Luxury Collection Hotel, Madrid

Luxury hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. Housekeeping is available on request.
The Palace, a Luxury Collection Hotel, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Palace, a Luxury Collection Hotel, Madrid. During your stay, you're just a quick walk from Gran Via. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Steps from Thyssen-Bornemisza National Museum and Congress of Deputies
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury The Palace, a Luxury Collection Hotel, Madrid.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
The Palace, a Luxury Collection Hotel, Madrid has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 45 per person
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Reviews

The Palace, a Luxury Collection Hotel, Madrid Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 700 out of 1006 reviews
Rating 8 - Good. 191 out of 1006 reviews
Rating 6 - Okay. 62 out of 1006 reviews
Rating 4 - Poor. 31 out of 1006 reviews
Rating 2 - Terrible. 22 out of 1006 reviews

Reviews

10/10 Excellent

Margery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful hotel and great breakfast buffet.
Stayed 2 nights in Aug 2025

4/10 Poor

Elpidio

Disliked: Amenities, property conditions & facilities
Muy mal hotel
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel - excellent staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Simos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel great location

Can’t say enough positive things about the hotel. Great beds, pillows, room service was amazing. Hotel was in great location. Walkable to all the sites. Would recccomend and stay again. Service was amazing. The staff incredible. Really went out of there way to help.
Stayed 1 night in Aug 2025

10/10 Excellent

Simos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place would stay again. Great location.

Wow. Great hotel. Would definitely recommend. Amazing service. Room service was great. Bed was very comfortable. Pillows were comfortable. Would stay again for sure. Everyone was very helpful. Great location. Very centrally located next to all the museums and sites are within walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mil gracias por todo.
Stayed 3 nights in Aug 2025

10/10 Excellent

MARK B

Travelled with partner
This hotel is truly extraordinary!!! Exquisite!! We’ve traveled all over the world and have stayed in many Five Star hotels but this was and away the best!! Truly a gem!
Stayed 4 nights in Jul 2025

10/10 Excellent

Yigit, Lake Worth

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

10/10 Excellent

angelique m.

Stayed 2 nights in Jun 2025

10/10 Excellent

HARDEEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities
You feel so safe, and protected at all times, super fast and wonderful Room service, mini Bar is outstanding and a step ahead all other Hotels, breakfast is incredible and inclused
Stayed 3 nights in May 2025

10/10 Excellent

Jenna

Stayed 7 nights in Apr 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.
Stayed 3 nights in May 2025

10/10 Excellent

andrew

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am so thankful we decided to stay at The Palace as we were considering two other properties. It provides the best location in all of Madrid close to everything and within walking distance that makes the city so spectacular. The rooms were comfortable, quiet, and the beds heavenly. The bathroom with double vanity and expansive shower was also great for a family. The reception, valet, restaurant and bar and cleaning staff were all kind, service oriented, helpful, and knowledgeable. The Palace is truly an exquisite property and we will return to Madrid and stay there again, hopefully in the not too distant future.
Stayed 6 nights in Apr 2025

10/10 Excellent

juan s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel. Great breakfast. Sharp room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Yobany

Stayed 9 nights in Dec 2024

10/10 Excellent

MARIA ODALYS, MIAMI LAKES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊
Stayed 3 nights in Mar 2025

10/10 Excellent

Dawil De Jesús, Orlando

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great and the Hotel Staff are so helpful!
Stayed 2 nights in Feb 2025

10/10 Excellent

Edgardo

Stayed 2 nights in Feb 2025

4/10 Poor

manuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Uncharacteristicly bad stay.

We were not told the hotel was under renovations. It is not our first time staying here so we know what this hotel is like. To say uncomfortable is an understatement. Two elevators to access the rooms is ridiculous. Things never seen at this hotel, was a large coffee spill in between the elevators (1st to go from the lobby to the 2nd elevator to access the rooms) which remained uncleared all day. From time we left the hotel to go explore the city to nighttime when we returned to the hotel. The New Year’s Eve buffet was shamefully bad. Food was cold and lacked flavor
Stayed 3 nights in Dec 2024

10/10 Excellent

Masooda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great location in the heart of Madrid
Stayed 2 nights in Dec 2024

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel . Nice rooms, friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities
El hotel tiene muy buena localización , excelente servicio pero está en remodelación. Si usted quiere disfrutar de el bar en la cúpula ahora no es el momento . Todo el lobby y la cúpula está bajo renovación.
Stayed 2 nights in Dec 2024