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The Queens house chueca

3.0 star property

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Photo gallery for The Queens house chueca

Standard Room | Premium bedding, down duvets, blackout curtains, free WiFi
Exterior
Exterior
Reception
Standard Room | Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer

Reviews

2.0 out of 10

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
C. de Barbieri 15, Madrid, Madrid, 28004
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Plaza de Cibeles
    ‪6 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, blackout curtains, free WiFi

Standard Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, blackout curtains, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down duvets, blackout curtains, free WiFi

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, blackout curtains, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, blackout curtains, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down duvets, blackout curtains, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down duvets, blackout curtains, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

The Queens house chueca

Hotel with a full-service spa, 3-minute walk to Gran Via
This smoke-free hotel features a full-service spa, spa services and free newspapers. WiFi in public areas is free. Other amenities include tour/ticket assistance. Housekeeping is available on request.
The Queens house chueca offers 7 air-conditioned accommodations with complimentary bottles of water and complimentary newspapers. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The queens beauty. Services include massages. The spa is open selected days.
During your stay at The Queens house chueca , you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas and a full-service spa.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Treat yourself to massages at The queens beauty
  • Services include tour or ticket assistance and a virtual front desk
  • Just a 3-minute walk from Gran Via and 10 minutes on foot from Puerta del Sol
The Queens house chueca offers its guests a full-service spa. Public spaces have free WiFi. Spa services, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at The Queens house chueca .

This 3-star Madrid hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Full-service spa

Conveniences

  • Free newspapers in lobby
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Full-service spa

  • In-room massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Free weekday newspapers

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 PM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 28 July and 31 December.

Access methods

Host will greet you, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 12:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours will receive an email with special check-in instructions and smart lock details. The host will greet guests on arrival. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Queens house chueca Hotel
The Queens house chueca Madrid
The Queens house chueca Hotel Madrid

The Queens house chueca Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 7 reviews
Rating 8 - Good. 0 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 7 out of 7 reviews

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay at this property. No one to let us in. Poor location in Madrid. Neighborhood didn't look too friendly. Would not recommend. Lesson learned. Will not book again.
Stayed 1 night in Apr 2024

2/10 Terrible

Simon, Roskilde

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually didn't stay here as when we arrived the place was totally locked up and no one was there. Scaffolding outside looks like the property was under renovation - Soooo... how come we were allowed to book it? - And we had to run around at 10pm trying to find alternative accommodation for 5! Shocking! At least it was 'pay on arrival' - blessing in disguise!
Stayed 3 nights in Oct 2023

2/10 Terrible

Alerick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FRAUDE NO RESERVEN

Nunca me imaginé que me estafaran! NO RESERVEN. Es fraude no existe la propiedad. Y me duele que siendo miembro gold y viajo mucho con hoteles.com no me respaldaran mi pago. No recupere mi dinero aún demostrando que no existe y es fraude.
Stayed 2 nights in Oct 2023

2/10 Terrible

Alejandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No trabajan con expedía y expedía no quiso hacerse responsable inventaron esclusas

2/10 Terrible

rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
Me cancelaron la reserva en mismo día que llegue . Me pusieron a correr y buscar otro lugar

2/10 Terrible

Estefania

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
El dia antes fui a llamar para confirmar la reserva y ver donde estaba el hotel y me dijeron que no había habitación que estaba todo lleno, cuando yo tenía mi habitación reservada... le dije que como era posible su tenia mi reserva hecha, la confirmación, el email de confirmación y todo y no fueron capaces de darme ninguna solución y me dijeron que era responsabilidad de ustedes...cuando en realidad es suya por no gestionar bien una pagina asociada a ellos... asi que horrible experiencia con ese hotel... tenía todo reservado en los distintos sitios que iba a ir y tuve que reservar en un hostal deprisa y corriendo costándome el doble la habitación... un horror... deberian de plantearse trabajar con ese tipo de estancias...
Stayed 1 night in Jul 2023

2/10 Terrible

aida

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FATAL

FATAL. Me cancelaron la reserva (habiendola YA PAGADO) 24 antes de mi llegada. No me contestaban al telefono, despues de llamar 7 veces. Finalmente me atendieron por whatsapp (por cobardia) y de malas formas me dijeron que se cancelaba la habitacion porque ellos no trabajan con Hotels.com.
Stayed 1 night in Jun 2023