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I’M Hotel

5.0 star property

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Photo gallery for I’M Hotel

Lobby sitting area
Creator video - submitted by Pack&Travel
Balcony
Front of property – evening/night
Outdoor pool, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Makati Avenue, corner Kalayaan Avenue, Makati, Manila, 1210
  • Place, Century City
    ‪2 min walk‬
  • Place, Power Plant Mall
    ‪9 min walk‬
  • Place, Greenbelt Shopping Mall
    ‪18 min walk‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Minibar, in-room safe, desk, blackout curtains

Classic Studio

8.4 out of 10
Very good
(36 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Indulgence Room

Minibar, in-room safe, desk, blackout curtains

Indulgence Room

8.6 out of 10
Excellent
(15 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige

Prestige | Minibar, in-room safe, desk, blackout curtains

Prestige

  • City view
  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Prestige - King

Executive Prestige - King | Minibar, in-room safe, desk, blackout curtains

Executive Prestige - King

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, desk, blackout curtains

Premier Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Minibar, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom

  • City view
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, desk, blackout curtains

Junior Suite, 2 Bedrooms

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Minibar, in-room safe, desk, blackout curtains

Executive Suite, 2 Bedrooms

  • City view
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Prestige - Twin

Executive Prestige - Twin | Minibar, in-room safe, desk, blackout curtains

Executive Prestige - Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

I’M Hotel

Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
I’M Hotel offers 434 air-conditioned accommodations with minibars and a safe. 49-inch LED televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
Onsen Spa has 50 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at I’M Hotel. During your stay, you'll be within walking distance of Greenbelt Shopping Mall. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, body scrubs or body wraps at Onsen Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Greenbelt Shopping Mall and a few minutes from Glorietta Mall
  • Airport shuttle service available for a fee
I’M Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 1830 square feet (170 square metres) and includes conference space. A fitness centre, spa services, and tour/ticket assistance are also featured at the luxury I’M Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Makati hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
I’M Hotel has 4 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: PHP 700 for adults and PHP 700 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,830 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 50 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 35 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PHP 2000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 3000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately PHP 700 for adults and from PHP 700 for children
  • Airport shuttle fee: PHP 2300 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: PHP 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
I’M Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

I'M Hotel
I’M Hotel Makati
I’M Makati
I'M Hotel Spa
I'M Hotel Residences
I’M Hotel Hotel
I’M Hotel Makati
I’M Hotel Hotel Makati

I’M Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1008 reviews
Rating 8 - Good. 245 out of 1008 reviews
Rating 6 - Okay. 113 out of 1008 reviews
Rating 4 - Poor. 55 out of 1008 reviews
Rating 2 - Terrible. 65 out of 1008 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Corinthia

Liked: Cleanliness, staff & service
I would have given this hotel 5 stars, however I strongly disagree with the policy requiring staff to personally cover the cost when an invoice isn’t provided. And the fact that you tape this sign at each front desk monitor for guests to see is a terrible reflection on management and not the employees: "ASK FOR INVOICE If we don't hand you an invoice, your order/service is free. Our staff will be accountable for covering the cost." Holding employees financially responsible for missing invoices is unfair and unacceptable. Policies should support staff—not threaten their wages. This creates fear, not accountability.
The staff was exceptional, so they don't deserve to live under this threat.
My room was about $125/night. I can only imagine if an employee has to pay for this, given this is probably an entire month's salary for them.
Stayed 1 night in Nov 2025

6/10 Okay

Robert, KOROR

Disliked: Property conditions & facilities
The whole place is run down bad bed bad pillow house keeping is bad not drinking water in the room un believable it is not worth the money city harder have better rate
Stayed 3 nights in Nov 2025

10/10 Excellent

Kym

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay I would strongly recommend to all my friends and family and I plan on staying there again when I return
Stayed 3 nights in Sep 2025

8/10 Good

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, Paulo is the front manager and does a great job of making sure the hotel delivers a great service
Stayed 9 nights in Oct 2025

10/10 Excellent

Danie Rose

Stayed 2 nights in Nov 2025

10/10 Excellent

Rene, Ashford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upmarket hotel, with great facilities. The room was large and very upmarket, with a great view of the city from the floor I was on. The staff were friendly and helpful and the selection at breakfast was broad. I was a little disappointed with the choices available at rooftop bar, and decided to go elsewhere. The local area is very lively and may not be wholly safe, but if you stick to the main streets it should be OK. I had no problems.
Stayed 3 nights in Nov 2025

10/10 Excellent

Darren, Chesham

Stayed 2 nights in Nov 2025

6/10 Okay

Stephen

Stayed 4 nights in Nov 2025

6/10 Okay

Stephen

Business traveller
Disliked: Staff & service
The check in wasn’t the best. There is a led light that automatically comes on and off all night without the ability to turn it off. There is no bottled water in the room and you are given some substandard jug to get water from a filter up the corridor. I’ve stayed here before and it was much better than it was this time.
Stayed 1 night in Nov 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
the humidity INSIDE the hotel was off the charts, all of my clothing the bedding the towels (which they would not provide more than 2 per room) we CONSTANTLY damp throughout my stay. And there was a mold/mildew smell in the halls and the room. I live on the road as a digital nomad and basically live in hotels and Airbnb's and I amost never write reviews but this was so awful that I feel compelled. A tiny window that can be propped open to deafening traffic noise in a desperate attempt "air it out" did not help matters. Gross. I got sick from the mod for an entire week.
Stayed 3 nights in Nov 2025

8/10 Good

Stephen

Stayed 1 night in Nov 2025

10/10 Excellent

Grace

Stayed 3 nights in Nov 2025

8/10 Good

Arvin

Stayed 2 nights in Nov 2025

8/10 Good

Steve Maurice

Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, new hotel. Excellent staff. Pool is very cool.
Stayed 3 nights in Oct 2025

10/10 Excellent

Collin

Stayed 3 nights in Oct 2025

2/10 Terrible

JAnthony

Travelled with partner
Disliked: Property conditions & facilities
Unsafe, hostile, and predatory. Avoid. This was the worst hotel experience I’ve ever had. Front desk and door staff acted like guards, not hosts—openly rude from check-in to check-out. The room’s large blinds collapsed onto me, leaving a bruise on my shoulder; no apology, no help. Staff then refused to let my partner leave until I checked out, and tried to charge 9,000 pesos for what they called a “small stain” on the sheets. As a business owner, I hate leaving reviews that could hurt a business—and this is the first bad hotel review I’ve ever written. I travel a lot, and this ranks at the bottom. Spend your money elsewhere.
Stayed 3 nights in Jul 2025

6/10 Okay

Jerome, Waipahu

Liked: Cleanliness
Good: 1. Staff was courteous. 2. Room was clean. Not good: 1. The AC in the room was really loud. 2. The “king” bed was just two beds pushed together. I could feel the seam in the middle. 3. WiFi was unusable due to my room being at the end of the hall. 4. The Churros and pizza I ordered were really doughy and barely edible. 5. I tried the breakfast buffet the first morning and got there kind of late (about 15 minutes before last order, 30 minutes before closing). As I was trying to find a seat I noticed every table was dirty. All the staff were just standing around. Finally one of the staff runs up to me and asks “Where do you want to sit? I will clean it for you.”
Stayed 4 nights in Oct 2025

10/10 Excellent

Igor

Stayed 2 nights in Oct 2025

2/10 Terrible

Sherryl

Stayed 1 night in Oct 2025

8/10 Good

Robert, KOROR

Stayed 2 nights in Oct 2025

10/10 Excellent

aaron

Stayed 2 nights in Oct 2025

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
shops nearby
Stayed 3 nights in Oct 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very convenient. Check in was good but the deposits are crazy. They should run a dollar than running the amount of 2000pesos a day on hold till your departure. I opted to give cash and they hold it as a deposit. The spa needs to work on procedures and know what they are selling. I was not happy with my facial of 3000 pesos....I have had better at the Mall of Asia for less the cost. Love the TRILOGY though!
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the stay, the rooftop restaurant view was great but we sat at our table forever before we got a waiter and the choice of music playing was horrible, more for a younger crowd of people in their early 20's and it was far to loud. Play something with an older crowd which is typically the age of your guest. The music should be just loud enough to hear but not drown out conversation like your in a nightclub.
Stayed 3 nights in Oct 2025