8/10 Good
Julie May, Brentwood
27 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay but not an excellent one. For a 5 star hotel, I was expecting a heated pool. Unfortunately both of their pools are not heated making it so uncomfortable to swim in. No wonder why it’s almost always empty. We stayed at the main building and the pool was closed for several days and we had to walk over to the tower building to use the cold pool which was so inconvenient. The staffs are mostly young except the guards but they are very warm and consistent with greetings. The free area shuttle service is excellent for us since we wanted to check out the surrounding shopping malls. The buffet is so so again for a 5 star hotel. It’s nothing compared to Discovery Primea. The egg station lacks training as the cook doesn’t know what an over hard egg is. It took them 3 times to make it where they constantly give an over easy sunny side up egg. The bacon so fatty and not crispy at all. The Taho corner is a win though. We had it everyday. Other than that I would skip paying extra for buffet since we don’t feel it’s not worth it. We stayed for about a week.
Julie May
Stayed 5 nights in Feb 2025