6/10 Okay
Patrick
Travelled with family and small children
25 Apr 2025
Disliked: Staff & service
The room was dirty, and the coffee machine didn’t work. We went to the front desk and asked if someone could fix it while we were at breakfast.
At the restaurant, the staff tried to seat us at the door because we didn’t have a reservation—even though it was 8 a.m. and the reserved tables were for much later, around 11 a.m. or 12 noon. They eventually gave us a different table, but we were repeatedly told we had to leave by 11 a.m.
The food was cold and inedible, and the server only came back at the end of the meal. We had barely touched our plates, but she just took them away without asking if something was wrong or if we needed anything.
When we returned to our room, it was full of dirt and small rocks left behind by the maintenance man, who had walked through the entire space with his shoes on.
There were no towels at the pool or front desk. We were told someone would bring them to us, but after waiting a while, my husband—soaking wet—had to go get them himself. Even then, they only gave us two towels for three people.
The front desk staff was consistently rude and unhelpful. We came here to enjoy ourselves, and while we did our best to make the most of it, the experience was extremely disappointing.
Patrick
Stayed 1 night in Apr 2025