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Polana Serena Hotel

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Photo gallery for Polana Serena Hotel

Exterior
3 restaurants; breakfast, lunch and dinner served
Body treatments, aromatherapy, facials, Ayurvedic treatments
Body treatments, aromatherapy, facials, Ayurvedic treatments
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Avenida Julius Nyerere 1380, Maputo, 00100
  • Place, Vila Algarve
    ‪12 min walk‬
  • Place, Geology Museum
    ‪15 min walk‬
  • Place, Eduardo Mondlane University
    ‪2 min drive‬
  • Airport, Maputo (MPM-Maputo Intl.)
    ‪8 min drive‬

Room options

View all photos for Studio, 1 Single Bed

Studio, 1 Single Bed | View from room

Studio, 1 Single Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Signature Apartment, 1 Bedroom, Sea View

Terrace/patio

Signature Apartment, 1 Bedroom, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Apartment, 2 Bedrooms, Ocean View

LCD TV

Signature Apartment, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room, Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Executive Room, Sea View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio Suite

Minibar, in-room safe, desk, blackout curtains

Executive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, desk, blackout curtains

Presidential Suite

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, Courtyard View

Standard Room, Courtyard View | Minibar, in-room safe, desk, blackout curtains

Standard Room, Courtyard View

10.0 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout curtains

Executive Room

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Polana Serena Hotel

Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness centre and a bar/lounge.
Polana Serena Hotel offers 153 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Maputo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness centre.

Guests aged under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Guests under 18 years old are not allowed in the spa.
During your stay at Polana Serena Hotel, you're just a quick walk from FEIMA Craft Market. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to aromatherapy, body treatments or massages at Serena Maisha
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and fitness classes
  • Just a 3-minute walk from FEIMA Craft Market and 8 minutes on foot from Instituto Camões Centro Cultural Português
  • Airport shuttle service available for a fee
Polana Serena Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A fitness centre, a steam room, and spa services are also featured at the luxury Polana Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Maputo hotel is smoke free.

Varanda All Day Dining – This restaurant serves breakfast, lunch and dinner.
Delagoa Fine Dining – This restaurant serves lunch and dinner.
Aquarius – This restaurant specialises in sushi and serves breakfast, lunch, dinner and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aquarius
  • Delagoa Fine Dining
  • Varanda All Day Dining

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Massage

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1922
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: 75-per cent of room rate for check-in between midnight and 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MZN 200 per person (one way)
  • Late check-in fee: 75 per cent of room rate for check-in between midnight and 6:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 400000611
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo

Polana Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 158 out of 268 reviews
Rating 8 - Good. 76 out of 268 reviews
Rating 6 - Okay. 20 out of 268 reviews
Rating 4 - Poor. 9 out of 268 reviews
Rating 2 - Terrible. 5 out of 268 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria De Carvalho

Liked: Cleanliness, amenities
Perfect in every way!!!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anja Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the pool
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay!!! The transportation to and from the airport was spot on!!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and helping staff
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Loris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel altogether.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Goncalo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2026
Verified

8/10 Good

James

Excellent property
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Domingos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025
Verified

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely facial at the spa. The staff there were excellent. There is also a decent gym to use. The staff in La Veranda restaurant could do with a bit more training, but they do try hard!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Stayed 5 nights in May 2024
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit whilst on business. Great location and the staff are highly attentive.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Sisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old Charm Hotel

Hospitality par excellence, the staff are friendly, kind and patient.
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Bianca

Liked: Amenities
The staff was very professional and helpful with all of our needs. Happy people working at the hotel. Amazing breakfast. The shower needs an adjustment cause the water temperature changes all the time from cold to super hot! 😅
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Anselmo

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Ngowari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The staff was extremely professional and helpful!
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Henric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nelia

Perfect
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Juan Baptiste

Liked: Staff & service, amenities, property conditions & facilities
Excellent !
Stayed 5 nights in Nov 2023
Verified

8/10 Good

Carl

Liked: Cleanliness, room comfort
.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Amina

Liked: Staff & service, property conditions & facilities
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Midweek break in Maputo

Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Polana is a legend
Stayed 4 nights in Jun 2023
Verified

8/10 Good

Sylvie

Liked: Amenities
No toiletries on the room unlike other Serena hotels
Stayed 3 nights in Oct 2024