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Castle And Ball by Greene King Inns

3.0 star property

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Photo gallery for Castle And Ball by Greene King Inns

Bar (on property)
Reception
Front of property
Family Room | Desk, iron/ironing board, free WiFi, bed sheets
Interior detail

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
The High Street, Marlborough, England, SN8 1LZ
  • Place, The Merchant's House Marlborough
    ‪1 min walk‬
  • Place, Avebury Stone Circle
    ‪10 min drive‬
  • Place, West Kennet Long Barrow
    ‪13 min drive‬

Room options

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

8.4 out of 10
Very good
(15 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

8.8 out of 10
Excellent
(5 reviews)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

9.6 out of 10
Exceptional
(10 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Single Room

8.0 out of 10
Very good
(2 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room (for 4)

Family Room (for 4) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room (for 4)

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

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  • Pet-friendly
  • Free WiFi
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4.5 out of 5, Wonderful, 238 reviews
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About this property

Castle And Ball by Greene King Inns

Hotel in Marlborough with coffee shop/cafe and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, a garden and a fireplace at reception.
Castle And Ball by Greene King Inns offers 35 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit.

This Marlborough hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Castle And Ball by Greene King Inns. During your stay, you're just a quick walk from The Merchant's House Marlborough. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Castle and Ball
  • Amenities include a meeting room and a fireplace at reception
  • Steps from The Merchant's House Marlborough and 4 minutes on foot from St Peter's Church
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Castle And Ball by Greene King Inns also features a garden, a fireplace in the lobby, and room service (during limited hours). Free self parking is available.

This 3-star Marlborough hotel is smoke free.

Castle and Ball – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Castle and Ball

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Ball Castle
And Ball By Greene King Inns
Castle Ball Hotel
Castle Ball Hotel Marlborough
Castle Ball Marlborough
The Castle & Ball Hotel Marlborough, UK - Wiltshire
The Castle And Ball Hotel
Castle And Ball by Greene King Inns Hotel
Castle And Ball by Greene King Inns Marlborough
Castle And Ball by Greene King Inns Hotel Marlborough

Reviews

Castle And Ball by Greene King Inns Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 202 out of 477 reviews
Rating 8 - Good. 191 out of 477 reviews
Rating 6 - Okay. 61 out of 477 reviews
Rating 4 - Poor. 16 out of 477 reviews
Rating 2 - Terrible. 7 out of 477 reviews

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Christopher J

Liked: Cleanliness, room comfort

Tired Hotel

Hotel needs some love and refreshing, carpets taped up in bar/restaurant area and some of decor could do with a touch up. On the plus side the Breakfast was great the hot food cooked to order was really good
Stayed 1 night in Jul 2025

10/10 Excellent

Terry

Travelled with partner
Liked: Amenities, property conditions & facilities
Liked all things
Stayed 1 night in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that the bedside light was a bare bulb with no lampshade.
Stayed 1 night in Jul 2025

8/10 Good

MR M

Stayed 1 night in Jul 2025

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Linda

Liked: Amenities
This inn is old and rooms, while clean, comfortable, and very serviceable, are tired and could use some updating. The staff was very helpful with luggage, etc. I’ll certainly visit again.
Stayed 1 night in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

A good stay but….

It was a good stay but with one problem. We were in a first floor room and experienced an unsatisfactory amount of noise from the room above, caused by incredibly squeaky floor boards. It’s an old hotel with lots of character but some kind of sound insulation is need for this room.
Stayed 1 night in Jun 2025

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

ANN

Travelled with family
Liked: Cleanliness, room comfort
The room was fine, old fashioned but comfortable. inconvenient that there were painters painting the stairs I had to climb. I was told (as an elderly person alone) that if I needed to know anything I could ring 0 for the night porter, but when I rang at 6.30am to see what time breakfast was, it didn't ring out and nobody answered.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely place to stay
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Fantastic location. The hotel is in much need of a make over and a deep clean. The beds were extremely uncomfortable and the walls dirty. The staff were however really friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
I stay there a lot when flying into or out of Heathrow. It's very convenient. The staff are always nice and parking is good and central. Then of course, it's super convenient for the prehistoric stone circle at Avebury and also a good place for Stonehenge. If you want a modern place, this isn't for you, but if you don't mind things being 17th Century,maybe it is.
Stayed 2 nights in May 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply just right

All of the staff I encountered were very friendly, helpful and professional, especially the evening waitress who was very observant, responding within seconds if I looked at her for something. Food was good too, including the veggie options and good value for money & the bar man knew his wines. It was a little worn around the edges, but it is a 300 year old building so it's like slipping on your old comfy slippers!
Stayed 3 nights in May 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, room comfort

Characterful Coaching Hotel, Well situated

We enjoyed a very good stopover on the way back from Cornwall at the Castle and Ball. It has all the character of an historic inn, though this does mean there are quite a lot of steps and stairs and creaky floorboards, but the receptionist was quick to offer us help with our luggage and in fact we found our room very quiet (we were at the back, so not overlooking the High Street) as well as clean and spacious. General decor and condition ( carpets etc) not the most swish or up to date, but we prefer character to the bland sameness of chain hotels. We enjoyed our evening meal which is from the same Greene King menu we have experienced elsewhere, but offers a good choice of dishes at reasonable cost, and the clever idea of mini- desserts if you don't want a whole large one at the end of your meal . Parking was easy behind the hotel, and free to residents on registration at Reception. Marlborough is a lovely old town, prosperous, with some good shops along the High Street. World Heritage site, Avebury, is a short drive away. Thoroughly recommended.
Stayed 1 night in May 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Amenities
Superb customer service at reception. This made all the difference & will ensure I stay again. A1*****
Stayed 1 night in May 2025

8/10 Good

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Paul

Disliked: Cleanliness
Very tired, it's ok for a night stay, beds comfortable and clean.
Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ian

Stayed 7 nights in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old inn that has been fitted out for modern times. Nothing especial with helpful and pleasant staff in a wlecoming environment
Stayed 5 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

It was fine. Nice big room which was clean. Comfortable bed.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025