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Sofitel Marrakech Palais Imperial & Spa

5.0 star property

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Photo gallery for Sofitel Marrakech Palais Imperial & Spa

Indoor pool, 4 outdoor pools, pool umbrellas, pool loungers
Property video
Miscellaneous
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
5 restaurants, breakfast, lunch, dinner served; Moroccan cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000
  • Place, Koutoubia Mosque
    ‪12 min walk‬
  • Place, Marrakech Plaza
    ‪16 min walk‬
  • Place, Jemaa el-Fnaa
    ‪20 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony (Contemporary)

Deluxe Room, 1 King Bed, Balcony (Contemporary) | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Balcony (Contemporary)

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony (Contemporary)

Classic Room, 1 King Bed, Balcony (Contemporary) | Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed, Balcony (Contemporary)

7.8 out of 10
Good
(26 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view) | Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Contemporary)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed (Contemporary)

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace (Contemporary )

Junior Suite, 1 King Bed, Terrace (Contemporary ) | Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed, Terrace (Contemporary )

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Hivernage view)

Junior Suite, 1 King Bed (Hivernage view) | Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed (Hivernage view)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Balcony (Garden Side)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, Balcony (Garden Side)

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed (Atlas)

Junior Suite, 1 King Bed (Atlas) | Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed (Atlas)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Suite, 2 Double Beds, Balcony (Pool or Atlas view) | Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed (Prestige)

Superior Suite, 1 King Bed (Prestige) | Premium bedding, down duvets, pillow-top beds, minibar

Superior Suite, 1 King Bed (Prestige)

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, Multiple Beds, Terrace (Koutoubia View)

Penthouse, Multiple Beds, Terrace (Koutoubia View) | Premium bedding, down duvets, pillow-top beds, minibar

Penthouse, Multiple Beds, Terrace (Koutoubia View)

  • City view
  • 210 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Presidential Suite, 2 Bedrooms, Terrace

Presidential Suite, 2 Bedrooms, Terrace | Premium bedding, down duvets, pillow-top beds, minibar

Presidential Suite, 2 Bedrooms, Terrace

  • City view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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About this property

Sofitel Marrakech Palais Imperial & Spa

This smoke-free hotel features 5 restaurants, 4 outdoor pools and a full-service spa. Free WiFi in public areas and free valet parking are also provided. Additionally, an indoor pool, a nightclub and 3 bars/lounges are on-site. Change of towels is available on request
Sofitel Marrakech Palais Imperial & Spa offers 157 accommodations with DVD players and minibars. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

4 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sofitel Marrakech Palais Imperial & Spa. During your stay, you're just a quick walk from Bab El Djedid. Free WiFi in public areas, free valet parking and 4 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Le Jardin, one of the property's 5 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 4 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to body treatments, manicures and pedicures or body wraps at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Koutoubia Mosque and Menara Mall
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Sofitel Marrakech Palais Imperial & Spa offers its guests a full-service spa, 4 outdoor swimming pools, and 2 hot tubs along with an indoor pool and a health club. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre, 6 meeting rooms, and limo/town car service. Event space at this hotel measures 549 square feet (51 square metres) and includes conference space. A children's pool, a nightclub, and a sauna are also featured at the luxury Sofitel Marrakech Palais Imperial & Spa. An area shuttle within 10 km and an airport shuttle (available 24 hours) are available for a fee. Free valet parking is available.

This Art Deco Marrakech hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Le Jardin – Overlooking the garden, this restaurant only serves breakfast.
L'Orangerie – This restaurant specialises in Moroccan cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
L'Oasis – Overlooking the pool, this restaurant specialises in Mediterranean cuisine and only serves lunch. Open daily.
So Lounge – This restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Pool Lounge – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 10 km
  • Limo/town car service
  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MAD 300 per person
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • L'Oasis
  • L'Orangerie
  • Le Jardin
  • Pool Lounge
  • So Lounge

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 549 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

The listed airport shuttle fee applies per vehicle, one-way, for 3-4 passengers. The fee is MAD 500 per vehicle, one-way, for 1-2 guests.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MAD 300 per person
  • Airport shuttle fee: MAD 600 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sofitel Marrakech Palais Imperial & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
This property charges fees to access the spa services.
This property charges fees to access So Lounge on weekends and during special events.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Lounge Marrakech
Marrakech Lounge
Marrakech Sofitel
Sofitel Lounge
Sofitel Lounge Hotel
Sofitel Lounge Hotel Marrakech
Sofitel Lounge Marrakech
Sofitel Marrakech
Sofitel Marrakech Lounge
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel

Sofitel Marrakech Palais Imperial & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 761 reviews
Rating 8 - Good. 199 out of 761 reviews
Rating 6 - Okay. 94 out of 761 reviews
Rating 4 - Poor. 40 out of 761 reviews
Rating 2 - Terrible. 39 out of 761 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

shamneet

Beautiful, peaceful, hotel despite being in the centre a d 15 minutes walk from main squares and souks. Nice big contemporary room with a view of the pools. Service was superb throughout our stay. We are and drank in the Lawrence bar, which had a nice vibe snd ambience. They have live music modt evenings from 8.30pm. An ex
Stayed 5 nights in Jan 2026

10/10 Excellent

carlos

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so friendly and helpful
Stayed 2 nights in Jan 2026

2/10 Terrible

MariaJose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible . Loud parties around exposé to trafic and busy and you can hear the Life outside of the hôtel . Bad experience in général hôtel is extremely big very big huge felt like a City that hotel impersonal détachéd Breakfast display and offerings are the best i have seen in the world ! Amazing worth it for a visit and the expérience . Outside sitting was fabulous .
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 7 nights in Dec 2025

10/10 Excellent

Desmond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and environment, polite, helpful staff, restaurants, and access to transportation. It offers an aura of elegance.
Stayed 5 nights in Dec 2025

8/10 Good

Jagmeet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
High end feel to the hotel, food options are not super friendly for vegetarians or just don't taste good (might not be an issue for others). Really need to invest in good food to get that final star from me. Otherwise, very professional, very classy. Spa / massages were excellent.
Stayed 3 nights in Dec 2025

10/10 Excellent

Naryis

Liked: Cleanliness, staff & service, amenities
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Stayed 1 night in Oct 2025

6/10 Okay

Kalam

Travelled with family
The room left much to be desired. The toilet was located just as you enter the room; there was no wash basin in the toilet to wash your hands. The shower was in the bedroom and to wash your hands after using the toilet, you had to go to the bedroom. To pay $466 USD for such a room is not good. Staff were ok and the location of the hotel was central and excellent, I will not return to stay there in such a room. Expedia should describe properly if a room is not what is generally to be accepted.
Stayed 3 nights in Nov 2025

10/10 Excellent

Lucy Therese

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. It was a short walk from the city centre.
Stayed 5 nights in Nov 2025

10/10 Excellent

Manishkumar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and excellent facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Teclah

Stayed 1 night in Nov 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
Stayed 7 nights in Nov 2025

2/10 Terrible

azzeddine

Disliked: Staff & service
The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
Stayed 6 nights in Oct 2025

10/10 Excellent

Randy

Stayed 2 nights in Nov 2025

10/10 Excellent

Thompson

Stayed 1 night in Nov 2025

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice estate & bad service

Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the heated pool and the location!
Stayed 2 nights in Oct 2025

4/10 Poor

Jane

Stayed 3 nights in Sep 2025

10/10 Excellent

Rosalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Stayed 1 night in Sep 2025

8/10 Good

Alberto, Tegucigalpa

Stayed 9 nights in Sep 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic facilities, service and location. Will be back again soon.
Stayed 6 nights in Sep 2025

6/10 Okay

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, clean rooms, and super convinient
Stayed 2 nights in Sep 2025

2/10 Terrible

Tristram James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
Stayed 7 nights in Sep 2025