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Best Western Hotel du Mucem

3.0 star property

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Photo gallery for Best Western Hotel du Mucem

Daily full breakfast for a fee
Lobby
Superior Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing
Lobby
Daily full breakfast for a fee

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

View in a map
22 Rue Mazenod, Marseille, Bouches-du-Rhone, 13002
  • Place, Les Terrasses du Port
    ‪5 min walk‬
  • Place, Le Panier
    ‪9 min walk‬
  • Place, Grand Port Maritime de Marseille
    ‪16 min walk‬
  • Airport, Marseille (MRS-Marseille - Provence)
    ‪43 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Comfort Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Single Bed, Non Smoking

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Comfort Room With Double Bed-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

1 King Bed, Non-Smoking, Superior Room, Twin Beds On Request

  • Sleeps 2
  • Free Wi-Fi

1 Single Bed, Non-Smoking, Standard Room, Single Room, Safe Deposit Box, Courtesy Tray

  • Sleeps 1
  • Free Wi-Fi

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About this property

Best Western Hotel du Mucem

Along with a snack bar/deli, this smoke-free hotel has a 24-hour business centre and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Best Western Hotel du Mucem offers 29 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers with a hydromassage showerhead.

This Marseille hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Best Western Hotel du Mucem, you're just a quick walk from Docks of Joliette. You'll find features such as free WiFi in public areas, plus a snack bar/deli and a 24-hour business centre.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Just a 3-minute drive from Grand Port Maritime de Marseille and 11 minutes from Marseille Provence Cruise Terminal
  • Pets welcome for a fee
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Best Western Hotel du Mucem also features a vending machine, concierge services, and complimentary newspapers in the lobby.

This 3-star Marseille hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 30 per day); discounts available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 14.50 per person
  • Snack bar/deli

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • High chair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 1 building
  • 5 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Weight limit: 18 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 14.50 per person
  • Nearby parking fee: EUR 30 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Hotel Mucem
Best Western Hotel Mucem Marseille
Best Western Mucem
Best Western Mucem Marseille
Best Du Mucem Marseille
Best Western Hotel du Mucem Hotel
Best Western Hotel du Mucem Marseille
Best Western Hotel du Mucem Hotel Marseille

Best Western Hotel du Mucem Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 177 out of 454 reviews
Rating 8 - Good. 203 out of 454 reviews
Rating 6 - Okay. 53 out of 454 reviews
Rating 4 - Poor. 15 out of 454 reviews
Rating 2 - Terrible. 6 out of 454 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities
Some construction in the area, staff was helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Isabel Marques de

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very nice staff.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Bitten

Liked: Staff & service
Great service, and the place was ok overall.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and great to get to public transport or walking to vieux port
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many attractions
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the centre, comfy bed and parking nearby
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdallah and the other staff went above and beyond to make our visit excellent.
Stayed 1 night in Aug 2024
Verified

8/10 Good

maxime

Liked: Cleanliness, staff & service, amenities
ok
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and price

The hotel was great for the value and in a location close to a lot of points of interest. The staff was friendly and helpful and I would stay there again and recommend it to others.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay in Marseille. Hotel was very conveniently located near good public transport links. Comfortable room and welcoming staff.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and quality. Friendly staff.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very helpful staff
Stayed 4 nights in Oct 2023
Verified

8/10 Good

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Removations were well done. Room was great with wonderful bathroom. Area was well located yet safe and quiet. Staff very helpfull and breakfast nice with good options.
Stayed 3 nights in Aug 2023
Verified

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
It is far from view port and the markets and the activity areas
Stayed 1 night in May 2025
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable

Very comfortable bed which made for excellent nights sleep. Located next to Cathedral and close to underground station. The easy to get around from there. A few steps to the seafront
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, functioning Air conditioner in very hot conditions, polite and helpful staff
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
This was a brand new property so excellent facility. Staff needs to be a bit more informed about groceries, restaurants, buses in the area.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Hessel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Room was ok. Just not enough space for clothes etc. Perfect location.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Staff was friendy
Stayed 1 night in Jul 2024
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in bathroom wasn’t great, but good location, quiet area
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Regina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like this hotel
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful at all times. Good location for walking to the main places or catching public transport to other areas. Construction work happening in the area - that we were prewarned about - didn’t disturb our stay at all. Good places to eat nearby and a beautiful view of the Major from the balcony!
Stayed 4 nights in Jul 2023
Verified

6/10 Okay

François

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy all night long. Only a few people in the hotel but they make us stay in nearby rooms so there's noise.
Stayed 2 nights in Nov 2024