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Matsue Universalhotel

3.0 star property

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Photo gallery for Matsue Universalhotel

Lobby
Free daily buffet breakfast
Lobby
Single Room, 1 Bedroom, Smoking | Free WiFi
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Matsue Castle
    ‪3 min drive‬
  • Shimane University Old Okudani Lodging
    ‪3 min drive‬
  • Tamatsukuri Hot Spring
    ‪8 min drive‬
  • Izumo (IZO)
    ‪25 min drive‬

Room options

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 3 Single Sofa Beds

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Single Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Single Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed

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Property entrance

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About this property

Matsue Universalhotel

Hotel in Matsue with free breakfast and 24-hour front desk
A restaurant, laundry facilities and a 24-hour front desk are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
Matsue Universalhotel offers 316 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.

During your stay at Matsue Universalhotel , you're just a quick walk from Mefu Shrine. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Amenities include laundry facilities and a vending machine
  • Within a 10-minute walk of Mefu Shrine and Shirakata Tenman-gu Shrine
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Matsue Universalhotel also features a vending machine and laundry facilities.

Smoking is allowed in designated areas at this Matsue hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 8:30 AM.
Matsue Universalhotel has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: JPY 1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Matsue Universalhotel Hotel
Matsue Universalhotel Matsue
Matsue Universalhotel Hotel Matsue

Matsue Universalhotel Reviews

Reviews

6.6
Rating 10 - Excellent. 35 out of 271 reviews
Rating 8 - Good. 79 out of 271 reviews
Rating 6 - Okay. 95 out of 271 reviews
Rating 4 - Poor. 43 out of 271 reviews
Rating 2 - Terrible. 19 out of 271 reviews

5.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025

8/10 Good

Ayana

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

マリコ

Travelled with group
Disliked: Cleanliness, property conditions & facilities
夕食、朝食はとても良かったです！ 部屋も広かった。 空気清浄機がほしかったです。
Stayed 1 night in Jun 2025

8/10 Good

Mohammadreza

Business traveller
Liked: Cleanliness, staff & service, amenities
I stayed for one week. The stuff are friendly eventhough they can not speak English (most of them). The is free ticket for breakfast and dinner which I enjoyed.
Stayed 3 nights in May 2025

6/10 Okay

KOJI

Liked: Room comfort
Disliked: Cleanliness
トイレと洗面所に髪の毛が落ちてました 流しましたが、清掃してるのか疑問です あと、領収書はチェックアウトの時に渡すと言われたけど、チェックアウトの時に何も言われなかったので要求したら｢今ですか？｣と意味不明なこと言われました
Stayed 1 night in Jun 2025

10/10 Excellent

けいいち

Liked: Cleanliness, property conditions & facilities
丁寧な対応でこちらからの質問にも丁寧に答えてくれました。部屋も綺麗で設備やアメニティもかなり良かったと思います。
Stayed 1 night in Jun 2025

6/10 Okay

かずよし

Stayed 2 nights in May 2025

10/10 Excellent

KENICHIRO

Liked: Cleanliness, amenities, property conditions & facilities
お値段以上の居心地
Stayed 1 night in May 2025

6/10 Okay

Midori

Stayed 1 night in May 2025

8/10 Good

TERUUCHI

Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良い滞在でした。

感想で古い建物と呼んたことがあったので、心配でしたが、きれいで安心しました。安くて、朝食、夕食付きで大変助かりました。
Stayed 2 nights in May 2025

6/10 Okay

???

Disliked: Cleanliness
お値段も安く　食事付き ですが旅慣れた人向きです Wi-Fiはありません 充電するのにコンセント＋長めの充電コード ウエットテッシュなど用意しておくと良いですね
Stayed 4 nights in May 2025

6/10 Okay

YUMIKO

Travelled with group
Disliked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

ひろゆき

Liked: Amenities
Stayed 1 night in May 2025

8/10 Good

tomonori

Travelled with family and small children
Liked: Cleanliness, amenities
古いホテルです。 部屋にコンセントが少ないのと部屋でワイファイが、使えないのが改善要望です。 ３人一部屋で利用させていただきましたが部屋は清潔で狭くはなかったと思います。
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

みき

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
兎に角古い。バスルームの所々カビがある。トイレも隅々迄掃除されてない。二食付きでこの値段ならしようがないかもしれないが、
Stayed 1 night in May 2025

2/10 Terrible

ナオヤ

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
安かろう悪かろうはある程度覚悟はするが、古いのは仕方ないにしても、入室した瞬間、カビ臭く、ユニットバスは赤や黒のカビだらけ、シャワーもポタポタ出てるし、窓のカーテンも若干外れてるし、もはや不気味というレベル…さすがにリピートは厳しいでしょうね
Stayed 1 night in May 2025

6/10 Okay

ENA

Travelled with group
朝夕ついてこの値段なのでお安く泊まれてよかったです。
Stayed 1 night in May 2025

6/10 Okay

KEIKO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
朝夕無料のご飯はお得過ぎました！コンセントが少なかったのは残念（ベッドサイドになかった）施設の古さは否めませんが駅近でこの値段はありがたいです。
Stayed 1 night in May 2025

6/10 Okay

よしひろ

Stayed 1 night in May 2025

10/10 Excellent

KAORI

Stayed 1 night in Apr 2025

6/10 Okay

しほ

Disliked: Cleanliness
当日予約しました。朝夕ごはん付きであること、松江駅から近いこと、その割に価格がお手頃であったことがこのホテルを選んだ決めてでした。
Stayed 1 night in May 2025

6/10 Okay

TORU

Stayed 1 night in Mar 2025

8/10 Good

takayuki

Liked: Staff & service
Stayed 2 nights in Apr 2025