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Matsue Universalhotel

3.0 star property

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Photo gallery for Matsue Universalhotel

Lobby
Free daily buffet breakfast
Exterior
Single Room, 1 Bedroom, Smoking | Free WiFi
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Place, Lake Shinji
    ‪11 min walk‬
  • Place, Shimane Prefectural Art Museum
    ‪11 min walk‬
  • Place, Shimane Art Museum
    ‪12 min walk‬
  • Airport, Izumo (IZO)
    ‪49 min drive‬

Room options

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 3 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Twin Bed Room Non Smoking

Free WiFi

Twin Bed Room Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Triple Non Smoking

Free WiFi

Triple Non Smoking

  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room -Smoking

Lobby

Double Room -Smoking

  • Sleeps 2
  • Free Wi-Fi

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Exterior
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About this property

Matsue Universalhotel

A restaurant, laundry facilities and a 24-hour front desk are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
Matsue Universalhotel offers 316 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.

During your stay at Matsue Universalhotel , you're just a quick walk from Mefu Shrine. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Amenities include laundry facilities and a vending machine
  • Within a 10-minute walk of Mefu Shrine and Shirakata Tenman-gu Shrine
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Matsue Universalhotel also features a vending machine and laundry facilities.

Smoking is allowed in designated areas at this 3-star Matsue hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 8:30 AM.
Matsue Universalhotel has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: JPY 1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Matsue Universalhotel Hotel
Matsue Universalhotel Matsue
Matsue Universalhotel Hotel Matsue

Matsue Universalhotel Reviews

Reviews

6.8
Rating 10 - Excellent. 83 out of 472 reviews
Rating 8 - Good. 145 out of 472 reviews
Rating 6 - Okay. 155 out of 472 reviews
Rating 4 - Poor. 55 out of 472 reviews
Rating 2 - Terrible. 34 out of 472 reviews

5.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Justin

Liked: Cleanliness, staff & service, room comfort
It was a nice hotel. We had no problem with the cleanliness or the service. The room was comfortable and the free dinner was nice to have. Recommended.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Duke

Liked: Amenities, property conditions & facilities
Could be cleaner a bit but it was fine
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mohammadreza

Liked: Cleanliness, staff & service, amenities
I stayed for one week. The stuff are friendly eventhough they can not speak English (most of them). The is free ticket for breakfast and dinner which I enjoyed.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Yasuyuki

It is so so
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Seisho

Liked: Staff & service
Disliked: Cleanliness
It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Yuji

Disliked: Cleanliness, staff & service, property conditions & facilities
low cost but ….
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

miho

Liked: Cleanliness, staff & service, amenities
This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building. Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Richard

Liked: Staff & service
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Stayed 1 night in Oct 2025
Verified

6/10 Okay

KOJI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
食事無料なのは非常に良いですが、接客や施設乗れた　 　 食事無料なのは非常に良かったです。 接客や施設の状況は値段相応です。 リーズナブルで飯付き総合的には欲しい3つです。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

スルタン

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夫と連れの方が仕事で 急に 必要になり 私が代わって 予約しましたが スムーズに 予約できて 場所も分かりやすく､ 大型の車両を 持っていたために 近くに 良い 駐車場も紹介していただいたり、 食事もついていて とても良かったそうです。
Stayed 1 night in Mar 2026
Verified

8/10 Good

Watanabe

Disliked: Cleanliness, amenities, property conditions & facilities
普通です
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くに駐車場あります
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Kimie

Disliked: Amenities, property conditions & facilities
エレベーターの額がこわれたままだったり、シャンデリアが店頭いていなかったりと、経営が心配になりました。 部屋の水道も閉まりが悪いのかポタポタ落ちていたり、テレビのリモコンの電池がないのか反応が悪かったりしました。 ただ、夜のカレーや朝食もついてこの値段なら泊まるだけなので、問題ないかなぁと思います。
Stayed 1 night in Feb 2026
Verified

8/10 Good

シンジ

Disliked: Cleanliness, amenities, property conditions & facilities
ホテル料金は安くて良かったが、10時チェックアウトの9時10分に着替えをしていたら、掃除の女性に、部屋を開けられた。
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rinya

Disliked: Property conditions & facilities
コスパ
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ケイジ

Liked: Cleanliness, staff & service
安い、駅から近い
Stayed 1 night in Feb 2026
Verified

8/10 Good

TOMOKI

Liked: Amenities
スタッフの対応は丁寧でした 朝食だけ無料かと思ったけど夕食も無料だったのは嬉しい誤算でした 浴室内、部分的に汚れを見つけたのでシャワーついでに掃除しておきました (客によったら気にする人もいるかな…) 宿泊者限定だけど入口横に喫煙所 あったので喫煙者にとっては数少ない 喫煙者に優しいホテルなのかなと思いました(喫煙OKの部屋だったので部屋でも吸える) 全体的に古さを感じる建屋だけどエレベーターのボタンとか少しずつでも修理できるともっと印象よくなるかなと思いました
Stayed 2 nights in Feb 2026
Verified

8/10 Good

紀美子

Liked: Amenities
朝夕食付きでかなりお値打ちに泊まれました
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

鮎子

Liked: Cleanliness, staff & service, amenities
とても良かった
Stayed 1 night in Jan 2026
Verified

8/10 Good

MAYUMI

Liked: Cleanliness
部屋は広めで綺麗でした。スタッフも親切で丁寧でした。只母が足が良くないのでキャリーを持ちながら入り口の階段を使うのはしんどそうでした。
Stayed 1 night in Jan 2026
Verified

8/10 Good

Tatsuya

Liked: Cleanliness, amenities, property conditions & facilities
あの料金で夕食付というのがいい。
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Yoshiaki

Disliked: Cleanliness, amenities, property conditions & facilities
部屋は埃が多く、バスルーム🈚️には前泊者と思われる人の髪の毛が残っており清掃不十分と感じました。
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

yukiko

受付の方がとても丁寧な対応で良かったです。
Stayed 1 night in Jan 2026
Verified

8/10 Good

コウシン

Liked: Cleanliness, amenities, property conditions & facilities
大浴場とサウナが利用出来なかったのが、残念でした。
Stayed 2 nights in Jan 2026