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The Palms Resort of Mazatlan

3.0 star property

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Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
On the beach, beach volleyball
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Front of property
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪10 min walk‬
  • Place, The Mazatlan Malecón
    ‪3 min drive‬
  • Place, Cerritos Beach
    ‪3 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 668 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(39 reviews)
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(48 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(58 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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  • Free Wi-Fi
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About this property

The Palms Resort of Mazatlan

At The Palms Resort of Mazatlan, relax by an outdoor pool or hit the beach where you can enjoy volleyball.
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at The Palms Resort of Mazatlan. During your stay, you'll be within walking distance of Playa Brujas. You'll find features such as free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and Motorhome/coach/lorry parking
  • Enjoy a beachfront location while dining at Restaurant Panama
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and volleyball
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlan International Center
The Palms Resort of Mazatlan offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square metres) and includes a conference centre. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly The Palms Resort of Mazatlan. Valet parking is free.

This 3-star Mazatlán resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to noon.
Restaurant Panama – This beachfront restaurant only serves breakfast. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Pool Bar – On-site cocktail bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

The Palms Resort of Mazatlan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1012 reviews
Rating 8 - Good. 231 out of 1012 reviews
Rating 6 - Okay. 97 out of 1012 reviews
Rating 4 - Poor. 45 out of 1012 reviews
Rating 2 - Terrible. 27 out of 1012 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay, I would definitely come back.
Stayed 3 nights in Nov 2025

10/10 Excellent

Guilda

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view room well worth it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Joyce, St Paul

Liked: Cleanliness
Overall excellent experience. Staff is very friendly and accommodating. Room was clean and great view of greenery and the ocean. My only recommendation would be to put a normal showerhead in the bathroom. Our room had a rainfall shower head but the pipe from the wall was too short for that type of showerhead so you were showering 6 inches away from the wall.
Stayed 3 nights in Nov 2025

10/10 Excellent

Maria Graciela Cruz, huntington park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service and everything was cleaned
Stayed 5 nights in Nov 2025

6/10 Okay

Armando

Disliked: Cleanliness
The room wasn’t cleaned very good
Stayed 1 night in Dec 2025

4/10 Poor

Tanya

Travelled with partner
Disliked: Staff & service
My husband and I both went to the front desk to complain about loud music after 1:00 a.m. The front desk clerk said we could move to a different room, for more money, but we would probably still hear the music. Music was coming from the party room in the building next door. Finally we fell asleep after 3:30.
Stayed 1 night in Nov 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was very helpful and kind, professional. The room was clean and had a beautiful view to the sea. The internet signal was a bit unstable and the remote control for the smart tv did not work. Other than that, my stay was pretty enjoyable. I would return to this place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Karla

Stayed 2 nights in Nov 2025

10/10 Excellent

Alejandro

Stayed 5 nights in Nov 2025

10/10 Excellent

octaviano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!
Stayed 5 nights in Nov 2025

10/10 Excellent

Janaka

Stayed 2 nights in Nov 2025

10/10 Excellent

Jay

Stayed 5 nights in Nov 2025

6/10 Okay

CECILE, NEW BRIGHTON

Travelled with family
Staff are not prepared for English speaking guests. It seemed the staff went out of their way to make us feel unwelcome There was loud construction/drilling in the room next to ours. We had to ask for clean towels and toilet paper because staff did not provide them when the room was cleaned each day. Sometimes the room was not cleaned until evening.
Stayed 7 nights in Nov 2025

10/10 Excellent

Abundio

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience, We Usually Assume‘You get What You Pay’ But not this time,from 1 to 10 I’ll give 11 Thanks!!
Stayed 3 nights in Nov 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is right on the beach and hotel restaurant & bakery makes dining easy Bus stop right in front of the hotel, takes you along the beach all the way to the market downtown. Great option to save on transportation
Stayed 5 nights in Nov 2025

10/10 Excellent

Melissa, Juarez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Siempre fueron muy atentos, resolvieron todas nuestras dudas y peticiones
Stayed 3 nights in Oct 2025

10/10 Excellent

Barry, Capitola

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view and waves sound were so peaceful
Stayed 7 nights in Nov 2025

8/10 Good

chelle

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Palms Resort was beautiful. Pool and service was amazing. Room service and the whole experience was great. Only thing was the shower water pressure for the hot was mediocre and don’t expect a hot shower either. I tried explaining to them but the language barrier was the most difficult thing on our trip. Overall it was a 4.8stars
Stayed 5 nights in Nov 2025

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
yes, the part is always really nice. I thought it was extremely strange. They did not have a microwave in the room.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jesus

Stayed 1 night in Oct 2025

10/10 Excellent

david

Stayed 2 nights in Oct 2025

6/10 Okay

abel

Stayed 2 nights in Sep 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Margarita

Stayed 1 night in Sep 2025

8/10 Good

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 5 nights in Sep 2025

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