Mövenpick Hotel & Residence Hajar Tower Makkah

5.0 star property

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Photo gallery for Mövenpick Hotel & Residence Hajar Tower Makkah

Exterior
Royal Suite | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Reception
Premium bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Abraj Al-Bait, Makkah, 21955
  • Great Mosque of Makkah
    ‪2 min walk‬
  • Abraj Al-Bait Towers
    ‪3 min walk‬
  • Kaaba
    ‪5 min walk‬

Room options

Royal Suite

  • Sleeps 4
  • 1 Double Bed

Superior Room, City View (4 Single Beds)

  • Sleeps 4
  • 4 Single Beds

Superior Room, 3 Single Beds (Partial Kaaba View)

  • Sleeps 4
  • 3 Single Beds

Superior Room, 3 Single Beds, City View

  • Sleeps 4
  • 3 Single Beds

Superior Room, 2 Single Beds (Partial Haram View)

  • Sleeps 4
  • 2 Single Beds

Classic Room, Multiple Beds (Part Haram View)

  • City view
  • Sleeps 4
  • 4 Single Beds

Superior Suite, 1 King Bed (Partial Haram View)

  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed (Partial Kaaba View)

  • Sleeps 4
  • 1 King Bed

Family Suite, Connecting Rooms (Standard)

  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Single Beds, City View

  • Sleeps 4
  • 2 Single Beds

Superior Suite, 1 King Bed (Partial Kaaba View)

  • Sleeps 4
  • 1 King Bed

Family Suite (Superior. Partial Haram View)

  • Sleeps 4
  • 2 Double Beds

Superior Room, 3 Single Beds (Partial Haram View)

  • Sleeps 4
  • 3 Single Beds

Superior Suite, 2 Single Beds (Partial Haram View)

  • Sleeps 4
  • 2 Single Beds

Deluxe Suite (Twin)

  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

Superior Room, 2 Single Beds (Partial Kaaba View)

  • Sleeps 4
  • 2 Single Beds

Superior Room, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

Classic Twin Room (Partial Kaaba View)

  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

Classic Twin Room (Partial Haram View)

  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Suite, 1 King Bed

  • City view
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed (Partial Haram View)

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Classic Twin Room

  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

Classic Room, 1 King Bed (Partial Kaaba View)

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 3 Single Beds

  • City view
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds

Classic Room, 3 Single Beds (Partial Haram View)

  • City view
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds

Deluxe Suite, 2 Single Beds (Partial Haram View)

  • City view
  • 57 sq m
  • Sleeps 3
  • 2 Single Beds

Superior Room, 1 King Bed (Partial Haram View)

  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 King Bed (Partial Haram View)

  • City view
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Mövenpick Hotel & Residence Hajar Tower Makkah

Luxury hotel connected to a shopping centre in Makkah with 4 restaurants
4 restaurants, a coffee shop/cafe and valet parking are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. Housekeeping is available on request.
Mövenpick Hotel & Residence Hajar Tower Makkah offers 1036 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 14-inch LCD televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mövenpick Hotel & Residence Hajar Tower Makkah. During your stay, you'll be connected to a shopping centre and just a quick walk from Great Mosque of Makkah. Features include free WiFi in public areas, plus 4 restaurants and a coffee shop/cafe.
  • Free WiFi
  • Dining options include 4 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Steps from Great Mosque of Makkah and Abraj Al-Bait Towers
There are 4 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Mövenpick Hotel & Residence Hajar Tower Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Makkah hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
HAJAR – This restaurant serves breakfast, brunch, lunch and dinner.
AL NASEEM – This restaurant serves breakfast and brunch. Open daily.
AL FAIRDOUS – This restaurant serves breakfast, lunch and dinner. Open daily.
AL NAEEM – This restaurant serves breakfast, lunch and dinner. Open daily.
AL DIWAN – On-site coffee shop. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (SAR 500 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: SAR 60 for adults and SAR 30 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • AL DIWAN
  • AL FAIRDOUS
  • AL NAEEM
  • AL NASEEM
  • HAJAR

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (175 centimetre wide door)
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (61 centimetre wide)
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 31 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 14-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mövenpick Hotel & Residence Hajar Tower Makkah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SAR 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 60 for adults and from SAR 30 for children
  • Valet parking fee: SAR 500 per day
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10001330

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hajar Hotel Makkah
Hajar Tower Makkah
Moevenpick Hajar Tower
Moevenpick Hajar Tower Makkah
Moevenpick Hajar Tower Makkah Mecca
Moevenpick Hotel Hajar Tower Makkah
Moevenpick Hotel Hajar Tower Makkah Mecca
Moevenpick Hotel Makkah
Moevenpick Makkah
Moevenpick Hotel & Residence Hajar Tower Makkah Mecca
Moevenpick Hotel And Residence Hajar Tower Makkah
Mövenpick Hotel Hajar Tower Makkah Mecca
Mövenpick Hotel Hajar Tower Makkah
Mövenpick Hajar Tower Makkah Mecca
Mövenpick Hajar Tower Makkah
Movenpick Hotel Hajar Tower Makkah Mecca
Movenpick Hotel Hajar Tower Makkah
Movenpick Hajar Tower Makkah Mecca
Movenpick Hajar Tower Makkah
Mövenpick Hotel Residence Hajar Tower Makkah

Mövenpick Hotel & Residence Hajar Tower Makkah Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 828 reviews
Rating 8 - Good. 258 out of 828 reviews
Rating 6 - Okay. 109 out of 828 reviews
Rating 4 - Poor. 50 out of 828 reviews
Rating 2 - Terrible. 42 out of 828 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Muhammad

Disliked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

2/10 Terrible

Huba

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Rubina

Stayed 4 nights in Feb 2025

10/10 Excellent

Affan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Feb 2025

10/10 Excellent

Ahmad Rashdy

Stayed 3 nights in Feb 2025

10/10 Excellent

Hasaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Noor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great, the only reason I’d give it a 4 out of 5 is more for the location. Being in the clock tower and trying to get to your room and out of your room during prayer times or on jummah can take up to 30 minutes or more because of the rush of people. Also the sheer amount of people in and out of the mall when looking for diner or other busy times can become extremely overwhelming. I also think breakfast can be better, but other than that, great hotel, and great staff.
Stayed 2 nights in Jan 2025

8/10 Good

DORRA

Travelled with family
Liked: Staff & service, amenities
The hotel was great, but room a bit outdated

10/10 Excellent

Talib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Amer, Irvine

Travelled with partner
Liked: Staff & service
Too noisy, too cold, too crowded. Our room was bitter cold and there was no way to turn off the AC. Very disappointed. I even asked the staff and were not able to fix it. Toilet bidet was leaking constantly. Breakfast was less then average. Elevators were not all working. Clock tower is not what the hype is all about.
Stayed 3 nights in Jan 2025

10/10 Excellent

MANSOUR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional, the rooms superb, everything was accessible and would highly recommend.
Stayed 6 nights in Jan 2025

8/10 Good

AMMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

saima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their customer service, very friendly and responsive. I called at 3 am and requested some tea bags ,they delivered it quickly. Cleaning stsff very nice and friendly. Overall very clean and near to haram abd shopping. Will stay again.

6/10 Okay

MOHAMMED, SUWANEE

Travelled with family
Disliked: Amenities, property conditions & facilities
Price they charge it’s not worth staying
Stayed 4 nights in Dec 2024

10/10 Excellent

Syed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 5 nights in Jan 2025

10/10 Excellent

Sultana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Loved our stay here. Location and view of haram was amazing. The staff were extraordinary.
Stayed 3 nights in Jan 2025

10/10 Excellent

Laïla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Abdullahi

Liked: Cleanliness, property conditions & facilities
Overall the hotel was nice, I didn’t like fact that the restaurants don’t consider 11 year old as a child. When we booked the room we included the breakfast for my 2 children 11 and 13 year old, however when we went to the restaurant I ended up paying the breakfast as an adult.
Stayed 8 nights in Dec 2024

2/10 Terrible

Naeem

Travelled with family
Not well kept hotel. There are no signs posted for hotel and reception is at the 11th floor with horrible elevator. Rooms are stale and dirty. Breakfast is one of the worst. I would recommend to stay at Hilton convention couple of blocks away. 100 times better and nice ambiance.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rabia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jan 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mahmad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was perfect
Stayed 5 nights in Dec 2024

4/10 Poor

Nadir

Travelled with family
Liked: Cleanliness
Advertised a 2 people room for 4 people for a very high price. Showers are so tiny that you can't even lift your arm. The rooms don't have a microwave as the hotel only heats up that food for you which you buy from hotel. We bought food from outside, stored the left over in the fridge. Upon asking the hotel staff, they said they can arrange heating if the food was bought from movenpick ( what a joke). We had to chuck away the left overs. If you do a booking via Expedia, hotel offers little to no assistance in case you try to change your reservation. Both parties put it on each other. I or anyone i know will never ever stay at Movenpick Makkah. Plus, uber cars are also not available at Movenpick's pick up area.
Stayed 4 nights in Dec 2024

2/10 Terrible

Moiz

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I had to change rooms three times because of a mildew smell. The worst part about it was the receptionist acted as if it was my fault and suggested I get a room with 3 twin beds instead of 1 king as I booked.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tamer, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel walking distance from Haram
Stayed 1 night in Dec 2024