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Novotel Makkah Thakher City

4.0 star property
VIP Access

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Photo gallery for Novotel Makkah Thakher City

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Restaurant
Exterior
Executive Room, 1 King Bed | City view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Parking included
  • Housekeeping

Explore the area

Map
Al Andalus District, PO Box 4575, Makkah, Makkah, 24237
  • Great Mosque of Makkah
    ‪2 min drive‬
  • Kaaba
    ‪4 min drive‬
  • Abraj Al-Bait Towers
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Family Triple Room, Multiple Beds

  • 60 sq m
  • City view
  • Sleeps 7
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Twin Room, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Family Twin Room, Multiple Beds

  • 60 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, Multiple Beds

  • 30 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, 3 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Triple Room, 3 Single Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

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About this property

Novotel Makkah Thakher City

Hotel with 3 restaurants, near Great Mosque of Makkah
Along with 3 restaurants, this smoke-free hotel has 3 bars/lounges and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and 24-hour room service. Housekeeping is available on request.
Novotel Makkah Thakher City offers 1461 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Bathrooms include a shower, slippers, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Novotel Makkah Thakher City. During your stay, you'll be within walking distance of Masjid Al-Jinn. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from Great Mosque of Makkah and 10 minutes from Kaaba
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Business amenities include a business centre and 6 meeting rooms.

Public spaces have free WiFi. The business-friendly Novotel Makkah Thakher City also features a fitness centre, concierge services, and 24-hour room service. Self parking is free.

This 4-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Novotel Makkah Thakher City has 3 restaurants on site.
24-hour room service is available.

Languages

Arabic, English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 120 for adults and SAR 60 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Free cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • 6 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Makkah Thakher City

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 120 for adults and from SAR 60 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002107

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Novotel Makkah Thakher City.

Property is also known as

Novotel Makkah Thaker City
Novotel Makkah Thakher City Hotel
Novotel Makkah Thakher City Makkah
Novotel Makkah Thakher City Hotel Makkah

Novotel Makkah Thakher City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 572 reviews
Rating 8 - Good. 103 out of 572 reviews
Rating 6 - Okay. 37 out of 572 reviews
Rating 4 - Poor. 23 out of 572 reviews
Rating 2 - Terrible. 32 out of 572 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

obaidullah

Disliked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2025

10/10 Excellent

ammar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stuff is good on the management. Everything is good. I like the hotel.
Stayed 7 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Hotel was nice. Reaching front desk or reception was impossible through the phone. Had to physically go down to find a staff
Stayed 5 nights in Mar 2025

6/10 Okay

ISLAM

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor staff experience. Inconvenient location.
Stayed 4 nights in Mar 2025

8/10 Good

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beds and everything is modern the only 2 negatives is that the bathroom doesn’t have ventilation so it would smell and stay foggy and the shuttle bus isn’t the best but it works
Stayed 5 nights in Mar 2025

8/10 Good

Rustum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is about a 20-minute drive from the Kaaba, where cars must stop. It’s in a developing area of Makkah with few large buildings like Novotel, though construction is ongoing. There are some smaller buildings with shops and restaurants nearby, but taxis are still the best way to reach them. The hotel has a 24/7 barbershop, is fully wheelchair accessible, and consists of multiple large towers, dominating the landscape in early 2025. Shuttle buses run to and from the hotel, but taking a taxi offers more flexibility. The distance can be inconvenient if you need frequent trips to the Kaaba, especially for those with mobility issues or requiring frequent hotel access for supplies or restrooms. However, if you plan to stay at the Kaaba for several hours before returning, the location works well. As for the hotel, Tower 1/2 has the reception staff for checking in and out or talking in person to a staff member. The only real issue I found within the newly built hotel and rooms was that the shower area drained very slowly and was missing half the door. That sounds more drastic then it was but I am sure they can fix it if you tell them as I saw workers there on call for fixing hotel issues like any electrical or plumbing work. I had 2 rooms so I didn’t even bother calling in to get the shower area sorted and fixed. They also have a dining/restaurant on one of the floors and it’s a bit expensive but still somewhat manageable. Best to get the food package if staying for few days.
Stayed 3 nights in Mar 2025

10/10 Excellent

Asim

Comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful stayc
Stayed 1 night in Mar 2025

10/10 Excellent

Kenana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Nasir

Stayed 2 nights in Feb 2025

10/10 Excellent

jameel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

N

Liked: Amenities
Excellent hotel
Stayed 3 nights in Feb 2025

2/10 Terrible

Yasser

Disliked: Cleanliness, staff & service, property conditions & facilities
It was my first time staying at Novotel, terrible customer service. They never answer the phone at the reception desk, it rings for half an hour and no one picks up. When you ask them to bring you something it takes them forever to do it. Most importantly the commute to the haram is very hard, you change two buses to get there (you need around 40 minutes to get to the haram the bus parks so far and you walk for a long distance), and the bus is not always available it's not there for most of the day (even though in their discription it says the bus is 24 hours) I wanted to cancel my stay but they won't refund me because i booked through expedia .. reconsider before booking
Stayed 2 nights in Feb 2025

10/10 Excellent

Najiullah

Stayed 4 nights in Feb 2025

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 7 nights in Feb 2025

10/10 Excellent

Osman

Stayed 4 nights in Feb 2025

10/10 Excellent

osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2025

10/10 Excellent

saleha, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and its location puts you a bit away from Haram Makki, but if you are willing to have a driver set up to take you back and forth (which is at most once a day) then you are golden. The rates are very reasonable, I booked through Expedia and my trip was very last minute. Amazing service. They also ha e a very good shuttle service, but we mostly used cabs.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 3 nights in Feb 2025

10/10 Excellent

shahid m.

Stayed 1 night in Feb 2025

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Thank you, Rayan, for your excellent customer service—I truly appreciate it.
Stayed 4 nights in Feb 2025

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

obedulla

Stayed 5 nights in Feb 2025