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Thong's Inn - KNO Kualanamu Transit Hotel

3.5 star property

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Photo gallery for Thong's Inn - KNO Kualanamu Transit Hotel

Outdoor pool
Breakfast, lunch, dinner served; local and international cuisine
Property grounds
Front of property – evening/night
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Breakfast available
  • Pool
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
Jl. Pasar V Kebun Kelapa, Lubuk Pakam, Medan, North Sumatra, 20552
  • Place, Medan Mall
    ‪26 min drive‬
  • Place, Maimun Palace
    ‪27 min drive‬
  • Place, Sun Plaza
    ‪28 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪6 min drive‬

Room options

View all photos for Cottage Double Bed

Desk, free WiFi, bed sheets

Cottage Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Villa Double Bed

Villa Double Bed | View from room

Villa Double Bed

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Cottage, 2 Single Beds

Desk, free WiFi, bed sheets

Cottage, 2 Single Beds

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Villa, 2 Single Beds

Villa, 2 Single Beds | Desk, free WiFi, bed sheets

Villa, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Desk, free WiFi, bed sheets

Deluxe Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Bed

Desk, free WiFi, bed sheets

Deluxe Double Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

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About this property

Thong's Inn - KNO Kualanamu Transit Hotel

Hotel in Medan with free airport shuttle and 24-hour front desk
This hotel features an outdoor pool, a restaurant and a coffee shop/cafe. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, 24-hour room service, a business centre and dry cleaning are on-site.
Thong's Inn - KNO Kualanamu Transit Hotel offers 36 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. 24-inch LED televisions come with cable channels.

Bathrooms include a shower, bidets and complimentary toiletries. This Medan hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the room service at Thong's Inn - KNO Kualanamu Transit Hotel. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Thong's
  • Breakfast is offered for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a playground
  • 14.1 miles (22.7 km) from Pantai Pondok Permai and 14.2 miles (22.9 km) from Pantai Bali Lestari
  • Free airport shuttle service
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. There's an onsite business centre. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a terrace, and a garden are also featured at the business-friendly Thong's Inn - KNO Kualanamu Transit Hotel. Free self parking is available.
Guests can enjoy local cuisine breakfast for a fee.
Thong's – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Local cuisine breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Thong's

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 24-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Thong's Inn - KNO Kualanamu Transit Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 6 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Thong's KNO Kualanamu Transit
Thong's Inn KNO Kualanamu Transit Hotel Medan
Thong's Inn KNO Kualanamu Transit Hotel
Thong's KNO Kualanamu Transit Medan
Thong's Kno Kualanamu Transit
Thong's Inn - KNO Kualanamu Transit Hotel Hotel
Thong's Inn - KNO Kualanamu Transit Hotel Medan
Thong's Inn - KNO Kualanamu Transit Hotel Hotel Medan

Thong's Inn - KNO Kualanamu Transit Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 67 reviews
Rating 8 - Good. 31 out of 67 reviews
Rating 6 - Okay. 4 out of 67 reviews
Rating 4 - Poor. 4 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Grant

Stayed 1 night in Jul 2025

4/10 Poor

Muhibullah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Gregory, Margaret River

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super cool banzai gardens
Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place to Stay for flight out of Medan

Stayed 1 night in Oct 2024

8/10 Good

Dsvid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel for airport free shuttle

Good hotel with good strong hot water and nice modern room Limited breakfast good swimming pool
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was excellent, and the restaurant had some killer dim- sum.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here two nights, preparing for my flight back to Bali. Actually, this was an excellent transfer hotel. The pool rocked and the restaurant was very good. There is not really a lot going on around the hotel, but if your just waiting for a flight, you couldn’t do better than this gem.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Nice place

It was very clean, but the toilet would not flush properly - needs some attention in the works.
Stayed 1 night in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and pool are nice. I agree with other reviews that it's a perfect place next to the airport with a free shuttle for a transit type stay. Clean, comfy, nice and excellent value.
Stayed 1 night in Feb 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
room smelt of smoke and burn marks on bedside table from smokes, although rooms non smoking
Stayed 1 night in Aug 2019

8/10 Good

Unknown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being close to the airport and free shuttle service is great.Friendly staff,nice rooms but basic breakfast
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant....absolutely spot on for an airport stop over. Or longer.
Stayed 1 night in Jan 2019

8/10 Good

Jamiah, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good lanscape
Stayed 2 nights in Nov 2018

8/10 Good

Polina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice transit hotel

It's a modern hotel 15 min away from the Medan Airport with free airport shuttle service. Just perfect as a transit hotel - personnel is very friendly and helpful, restaurant is open 24/7, it's clean and has all necessary facilities. There is some construction on site and nearby airport naturally results in some noise, but this is okay if you choose the hotel for its proximity to the airport.
Stayed 1 night in Nov 2018

10/10 Excellent

Barbara A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Airport Transit Hotel in Medan, Indonesia

Great Transit Hotel. Once on the property there is a small convience store. Thong's Restaurant opens early, six am I think. I have ordered food from room service at about 9:00 pm. Much of the food there is Indonesian, with Western and Chinese dishes. All of it delicious and reasonably priced. The grounds are beautiful for walks. There is a playground for children. The rooms are far enough from the things mentioned above that it's quiet for sleeping. I have stayed there five or six times. Every visit my review would read the same. The only improvement I could think of is a broader selection of Television channels. The have large, flat screen TVs with few channels. The only English is a news channel. Again, if you want a modern, extreamly clean and quiet room, 10 minutes from KNO with free airport shuttle available, this is a great deal.
Stayed 1 night in Oct 2018

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for one night airport stopover

Totally fine for a Single night stopover very close to the airport in Medan. Clean, air conditioned, modern, good value. Restaurant limited but fine.
Stayed 1 night in Aug 2018

4/10 Poor

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Never again...

Whenever I have to travel via KualaNamu (KNO) airport through Medan Indonesia, Thongs WAS my Hotel of choice but no longer. It has gotten worse for service and extra charges every single visit. My last visit I ordered a beer and they brought it to me lukewarm. Then, when I asked for ice, they had the audacity to charge me for it.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, very clean. The staff were friendly and the airport pick up and drop off is very convenient.
Stayed 1 night in Jun 2018

10/10 Excellent

Brian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I didn't see the beach

A fine place to stay. Fittings and fixtures of extremely good quality. Room service. Some building still being completed, i think a swimming pool is being constructed if so it will add to the amenities. Drawbacks, need taxi to get to shops.
Stayed 2 nights in Jun 2018

8/10 Good

andrew, Derby UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

airport hotel

good for one night only , nothing around , good service to airport
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Airport Hotel

Stayed for proximity to airport. Very clean and modern. Large sized room. Good wifi. Free airport transfer. Large complex with rooms quite far from reception. Takeaway breakfast provided which was nice. Rather soulless but fine for a quick overnight stay.
Stayed 1 night in May 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star experience

Staff was incredibly accommodating and made sure we had everything we needed.
Stayed 1 night in May 2018