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Heiss Hotel By Jalo

4.0 star property
VIP Access

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Reception
Restaurant
Junior Suite | 1 bedroom, desk, soundproofing, free WiFi
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪6 min walk‬
  • Place, Lleras Park
    ‪10 min walk‬
  • Place, Santafé Mall
    ‪2 min drive‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, desk, soundproofing, free WiFi

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony | 1 bedroom, desk, soundproofing, free WiFi

Standard Room, Balcony

8.4 out of 10
Very good
(31 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, soundproofing, free WiFi

Standard Room

9.0 out of 10
Wonderful
(32 reviews)
  • 16 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel By Jalo

Hotel with an outdoor pool, a short walk to Poblado Park
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a poolside bar. WiFi in public areas is free. Additionally, a 24-hour front desk and a garden are on-site. Change of towels is available on request
Heiss Hotel By Jalo offers 176 air-conditioned accommodations, with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Heiss Hotel By Jalo, you're just a quick walk from Poblado Park. Enjoy features like free WiFi in public areas, plus an outdoor pool and a gym.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Places for an enjoyable drink include swim-up bar and poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on-site
  • On-site recreation includes a gym
  • Within a 15-minute walk of Poblado Park and Lleras Park
  • Pets welcome for a fee
Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and a lift. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 45,000 for adults and COP 45,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 45000 for adults and from COP 45000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 210165
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 608 out of 849 reviews
Rating 8 - Good. 140 out of 849 reviews
Rating 6 - Okay. 55 out of 849 reviews
Rating 4 - Poor. 20 out of 849 reviews
Rating 2 - Terrible. 26 out of 849 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shane David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

KAREN ESTEFANY

Stayed 3 nights in Jun 2025

10/10 Excellent

CodeAholic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place
Stayed 3 nights in May 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're African-American this is the HONEST review for you. The area is very calm, quiet, and safe. Plethora of restaurants to chose from in the area, BUT the food doesn't have the richest flavors, but still good. If you're a walker, the action is literally a 10-15 minute walk away, and a 5 minute Uber ride ($3 MAX). The hotel staff is nice, the housekeepers are respectful, and do an excellent job at cleaning. The rooftop is beautiful. The pool isn't big, but it's not heavily occupied, and has a nice view. I did the balcony regular room which was sufficient enough for 1 person. 2 is a stretch because it's very "cozy". Overall, 10/10 stay for what you're paying for. Definitely returning here when I come back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mark

Stayed 3 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Magnificent hotel, rooms are small but luxurious. Staff and amenities were out of this world. Get a room with a balcony, totally worth the extra for the amazing views of the city. 100% will come again.
Stayed 8 nights in Jun 2025

10/10 Excellent

Orlando

Stayed 1 night in Jun 2025

4/10 Poor

Michael

Disliked: Staff & service

Disappointed

The negative reviews about this property are accurate and it appears they have done nothing to fix them. My biggest interaction with the staff at breakfast. For several days, breakfast items were un-stocked. It seems that once the hot food runs out, it does not get replenished. On my last day, a Wednesday, the breakfast buffet was un-stocked for 30 minutes, had no plates and places to sit were few and far between. After they restocked breakfast, as I was up to get some eggs I returned to my table only to find the server had cleared it and given it away to other guests. They serve yoghurt but they make no effort to keep it at the right temperature and leave it to sit out the entire breakfast service. That is unsafe. The few times I spoke to someone at the reception, they seemed bothered by the inquiry. Avoid checking in around 3 pm, one person works the desk and there were probably 10 people waiting to check in. My room was cleaned every day but the floor in the hallway and the faux wood floors in the rooms need to be vacuumed everyday. The walls are paper thin and even though they offer earplugs it does not make sense to wear them while talking on the phone, watching TV, etc. Now I know why they don’t include pictures of the bathrooms-the sink is outside in the room and when you shower and use the restroom you can get very claustrophobic. I knew the room was going to be small and that’s fine but the bathroom set up is awkward. Best experience was restaurant nearby.
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and clean new hotel
Stayed 11 nights in Jun 2025

10/10 Excellent

Marvin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sleek, clean, and modern. Great scenic views of the city.
Stayed 4 nights in Jun 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Orbitz couldn’t get ahold of anyone at the property to discuss my issue with them
Stayed 5 nights in Jun 2025

10/10 Excellent

Keisha

Stayed 3 nights in Apr 2025

10/10 Excellent

Dora Ivette

Stayed 5 nights in Jun 2025

10/10 Excellent

Cesar

Stayed 6 nights in Jun 2025

10/10 Excellent

victor

Clean
Stayed 4 nights in Jun 2025

10/10 Excellent

Wildeliz

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and kind staff. Area was very quiet and peaceful but still close to everything. Areas clean, room was beautiful and spotless.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ana-Maria

Stayed 3 nights in Jun 2025

10/10 Excellent

Valesca

Stayed 3 nights in Jun 2025

10/10 Excellent

Darrell Keith

Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay. Staff and all was great
Stayed 5 nights in Jun 2025

10/10 Excellent

Fernando, Woodbridge

Stayed 2 nights in Jun 2025

10/10 Excellent

Sophya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay in heiss. I will come back.
Stayed 4 nights in Jun 2025

8/10 Good

Venkatesh

Stayed 2 nights in Jun 2025

8/10 Good

Andrylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Liron

Stayed 2 nights in Jun 2025

10/10 Excellent

yeisamari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, we enjoy our stay a lot. Hotel is new and very clean, customer service is amazing!!!! Great staff and yummy breakfast and meals. Would come back!
Stayed 4 nights in Jun 2025