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The Chen Melbourne - Art Series

4.5 star property

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Photo gallery for The Chen Melbourne - Art Series

Exterior
Minibar, in-room safe, desk, blackout curtains
Exterior
Breakfast, lunch and dinner served
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Place, Box Hill Hospital
    ‪7 min walk‬
  • Place, Deakin University
    ‪4 min drive‬
  • Place, Doncaster Shopping Centre
    ‪5 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪34 min drive‬

Room options

View all photos for Chen Deluxe King

Minibar, in-room safe, desk, blackout curtains

Chen Deluxe King

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Chen Deluxe King, Balcony

Minibar, in-room safe, desk, blackout curtains

Chen Deluxe King, Balcony

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Chen King, Balcony

Minibar, in-room safe, desk, blackout curtains

Chen King, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout curtains

Chen Queen

9.0 out of 10
Wonderful
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Queen Beds (Chen)

Minibar, in-room safe, desk, blackout curtains

Twin Room, 2 Queen Beds (Chen)

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 6
  • 2 Single Beds

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About this property

The Chen Melbourne - Art Series

Art Deco hotel with rooftop terrace and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking and concierge services.
The Chen Melbourne - Art Series offers 100 accommodations with minibars and a safe. This Melbourne hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at The Chen Melbourne - Art Series. During your stay, you're just a quick walk from Box Hill Hospital. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • 9 minutes by foot from Box Hill Hospital and a 4-minute drive from Doncaster Shopping Centre
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Chen Melbourne - Art Series. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Melbourne hotel is smoke free.

Zero Moda – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (AUD 24 per day)
  • Limited on-site parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Golden Lilly
  • Zero Moda

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • 49-inch TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 24 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

Reviews

The Chen Melbourne - Art Series Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 437 out of 705 reviews
Rating 8 - Good. 189 out of 705 reviews
Rating 6 - Okay. 45 out of 705 reviews
Rating 4 - Poor. 19 out of 705 reviews
Rating 2 - Terrible. 15 out of 705 reviews

Reviews

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistently good

Always reliable. Clean. Friendly and efficient staff. Excellent housekeeping. Great location. Great choice for eateries and within walking distance. Fourth time and will continue to book here each year.
Stayed 9 nights in Jul 2025

10/10 Excellent

Yunwen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and neat
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Yi

Liked: Cleanliness, amenities, property conditions & facilities
New and modern. Very close to Box Hill central locations too.
Stayed 3 nights in Jul 2025

10/10 Excellent

JOEY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 1 night in Jul 2025

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

Great position for what we needed. They are very generous with leaving your car for a bit longer than checkout.
Stayed 1 night in Jul 2025

4/10 Poor

Gareth

Travelled with partner
Disliked: Amenities
Hotel was old and not well maintained. Bed was very soft and whole place felt dated.
Stayed 1 night in Jun 2025

10/10 Excellent

Xiaolu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great！Convenient！Good receptionist and people！
Stayed 3 nights in Jun 2025

2/10 Terrible

Laurinda

Stayed 1 night in May 2025

8/10 Good

Miguel

Stayed 1 night in May 2025

8/10 Good

Bern

Liked: Staff & service, property conditions & facilities
What a lovely place to stay. We had an excellent time. Found tge parking challending to understand and there are cobwebs under the beds. Just noticed when i dropped something on the floor. However it was overall excellnt. Thank you
Stayed 2 nights in May 2025

8/10 Good

Kris

Liked: Staff & service, property conditions & facilities, room comfort
The lamps and side tables were dusty, i would of preferred lager coffee cups but only had small cups, would like to see some toiletry spray and toilet scrubber but other then them the stay was excellent.
Stayed 1 night in May 2025

10/10 Excellent

Elaine

Stayed 1 night in May 2025

10/10 Excellent

Elvira

Stayed 1 night in May 2025

10/10 Excellent

Danny

Stayed 7 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean property, great location for what we needed. Good service but car parking was a bit confusing to follow but eventually sorted it.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service options.
Stayed 1 night in Apr 2025

10/10 Excellent

WEI-LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Lucy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Two Coffe pods and curtain falling off the rail. External environment was unkempt with dead plants in pots and dirty windows.
Stayed 1 night in Mar 2025

8/10 Good

Mimi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
amazing hotel
Stayed 7 nights in Jan 2025

10/10 Excellent

Jian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well place
Stayed 3 nights in Jan 2025

10/10 Excellent

Jayoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025