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Crowne Plaza Melbourne by IHG

4.5 star property

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Photo gallery for Crowne Plaza Melbourne by IHG

Outdoor pool, open 6:00 AM to 9:00 PM, free pool cabanas, pool loungers
Exterior
Property amenity
Suite, 1 Bedroom, River View | 1 bedroom, premium bedding, in-room safe, desk
Café

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Bar
  • Housekeeping
  • Parking available

Explore the area

View in a map
1-5 Spencer Street, Docklands, VIC, 3008
  • Crown Casino
    ‪2 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Marvel Stadium
    ‪12 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor, Casino View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (High Floor, Casino View)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

9.4 out of 10
Exceptional
(66 reviews)
  • 26 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, River View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, River View

8.8 out of 10
Excellent
(18 reviews)
  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(34 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | View from room

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Casino View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (Casino View)

9.6 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(51 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor) | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, River View (High Floor)

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(4 reviews)
  • 54 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

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About this property

Crowne Plaza Melbourne by IHG

Riverfront hotel with 24-hour fitness centre and 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a conference centre and a coffee shop/cafe are on-site. Change of towels is available on request
Crowne Plaza Melbourne by IHG offers 432 accommodations with espresso makers and a safe. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Crowne Plaza Melbourne by IHG's great location. During your stay, you're just a quick walk from Crown Casino. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Ottie's
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Melbourne Convention and Exhibition Centre and 3 minutes on foot from Crown Casino
Crowne Plaza Melbourne by IHG offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

10 meeting rooms and coworking spaces are available. Event space at this hotel measures 12949 square feet (1203 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Crowne Plaza Melbourne by IHG. Parking is available for a fee. A complete renovation of Crowne Plaza Melbourne by IHG was completed in December 2020.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Ottie's – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Dive Bar – This bar specialises in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Pow Wow – This coffee shop serves breakfast, brunch and light fare. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 17 per night); discounts available
  • Secured, covered parking on site (AUD 17 per night)
  • Secured, covered valet parking on site (AUD 70 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; AUD 40 to 42 for adults and AUD 25 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dive Bar
  • Ottie's
  • Pow Wow

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Conference centre (12,949 square foot of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (109 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (85 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults and AUD 25 to 25 for children
  • Covered self-parking fee: AUD 17 per night
  • Valet parking fee: AUD 70 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Crowne Plaza Melbourne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1010 reviews
Rating 8 - Good. 255 out of 1010 reviews
Rating 6 - Okay. 83 out of 1010 reviews
Rating 4 - Poor. 37 out of 1010 reviews
Rating 2 - Terrible. 25 out of 1010 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keeli, DOCKLANDS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for a quick stay, 1 night fir a conference, wish I could have stayed longer
Stayed 1 night in May 2025

4/10 Poor

Francesco Bruno

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room itself was quite small, carpet was old and well used. Although the hotel is trying to be environmentally good we opted for our room to be cleaned daily which was fine but our coffee etc was never topped up. As we booked through Expedia our room looked into a noisy hi raise construction site (pool room view) which we had to keep our curtains permanently closed due to workmen being able to look in our room. Hotel was not busy and could have put us in a Yarra river view room away from construction site.
Stayed 3 nights in May 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. I can’t say a bad word about the Crowne Plaza.
Stayed 2 nights in May 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location, amazing view over the river
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Stayed 3 nights in May 2025

10/10 Excellent

Salim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our anniversary hotel and staff was great thanks will definitely stay again
Stayed 1 night in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wr only stayed one night so didn't get to try all facilities. Loved the views and beds were comfortable. A little bit of construction out front but didn't impact our stay. We would come back and stay again.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant, well located

Excellent location for Southbank. Funny layout with curved guest rooms but worked out OK.
Stayed 1 night in May 2025

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice room and great breakfast. Location also good.
Stayed 3 nights in May 2025

10/10 Excellent

kellie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here - great location and easy walking distance to so much and a cheap uber or tram to every thing else. Room super clean, quiet and staff friendly. Aldon was super helpful on the front desk
Stayed 2 nights in May 2025

10/10 Excellent

Alana

Stayed 2 nights in May 2025

8/10 Good

Mary

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy and convenient

We had a really nice stay. Our room was modern with a very comfortable bed and lovely bathroom. The buffet breakfast had a wonderful selection to choose from. We went to see a show at The Palms at Crown so very conveniently located. Heaps of dining options nearby too.
Stayed 1 night in Apr 2025

8/10 Good

Arvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay will be back for sure
Stayed 1 night in May 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Michael Adam

Stayed 1 night in May 2025

8/10 Good

Ankur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at Crowne Plaza. We opted for river facing room and the view was amazing. The rooms were spacious, however, bathrooms did not have a door lock which was a bit inconvenient with the kids. The other major negative point was the pool. Although it was a rooftop pool and advertised at 28°C temperature was maintained. However, when I tried to swim, the temperature was extremely cold, I could barely take a dip and the kids just stayed out. This happened for two days and thus was not able to utilize this . To mention , enjoyed the pool in other hotel stays across Melbourne which were properly maintained at 28°C.
Stayed 3 nights in Apr 2025

10/10 Excellent

Scott

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza staff are very friendly and helpful. The rooms are excellent. Great dining options for breakfast, lunch and dinner. The dive bar has a great vibe and good for starters before heading out in Melbourne.
Stayed 3 nights in May 2025

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, clean rooms, easy walk to everything.
Stayed 1 night in May 2025

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that it was close to shopping, restaurants, and entertainment. The staff was friendly. Our room was very small and not what I think we originally booked, but it worked since we were only there for a few days.
Stayed 2 nights in Apr 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with super staff and excellent breakfast. Bar was closed for private function on the one night we wanted to eat there and restaurant very expensive. Room cleaning was a little slack on one morning and no replenishment of tea and sugar or clean glasses and cups. Great for transport and river precinct. Need a smoking area outside for us lepers who still indulge and pool should be heated or inside or it is unusable for half the year. Would stay again for the convenience
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeannette, PROSPECT VALE, 7250, TAS

Stayed 1 night in Apr 2025

10/10 Excellent

Christie

Stayed 3 nights in Apr 2025

10/10 Excellent

Erwin

Stayed 1 night in Apr 2025

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Apr 2025