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Experience Platinum Hotel Apartments

3.5 star property

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Two Bedroom Executive Apartment | Living area | Flat-screen TV
Indoor pool, open 6:00 AM to 10:00 PM, pool loungers
Three Bedroom Apartment | View from room
Two Bedroom Executive Family Apartment | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Three Bedroom Apartment | Soundproofing, iron/ironing board, cots/infant beds, rollaway beds

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washing machine
  • Dryer
  • Air-conditioning

Explore the area

View in a map
45 Clarke St, Southbank, VIC, 3006
  • Place, Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Place, SEA LIFE Melbourne
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Two Bedroom Executive Apartment

Two Bedroom Executive Apartment | Living area | Flat-screen TV

Two Bedroom Executive Apartment

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for One Bedroom Apartment

One Bedroom Apartment | View from room

One Bedroom Apartment

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Two Bedroom Deluxe Apartment

Two Bedroom Deluxe Apartment | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Two Bedroom Deluxe Apartment

  • City view
  • 68 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Executive Family Apartment

Two Bedroom Executive Family Apartment | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Two Bedroom Executive Family Apartment

  • City view
  • 79 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Living area | Flat-screen TV

Three Bedroom Apartment

  • City view
  • 105 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Two Bedroom Apartment

View from room

Two Bedroom Apartment

  • City view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

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About this property

Experience Platinum Hotel Apartments

An indoor pool, a fitness centre and a hot tub are available at this smoke-free apartment building. Other amenities include self parking, dry cleaning and express check-out. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as a washer/dryer and a dining area, and other amenities include a sitting area and a flat-screen TV.
Air-conditioned accommodation at Experience Platinum Hotel Apartments offers washers/dryers and coffee/tea makers. This accommodation offers separate sitting areas. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Flat-screen televisions are featured in guestrooms. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply).

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.
With your stay at Experience Platinum Hotel Apartments, you're connected to a shopping centre and just a quick walk from Crown Casino. Features include an indoor pool, a gym and breakfast (surcharge). Each apartment includes amenities such as a kitchen and a washer/dryer.
  • Each apartment offers a kitchen, a washer/dryer and a living room
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry and luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of Crown Casino and Melbourne Convention and Exhibition Centre
Experience Platinum Hotel Apartments offers its guests an indoor pool, a hot tub, and a fitness centre. Experience Platinum Hotel Apartments also features dry cleaning/laundry services, express check-out, and a lift. Parking is available for a fee.

This 3.5-star Melbourne apartment is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to noon.

Property amenities

Pool/Spa

  • Hot tub
  • Indoor pool
  • Pool loungers

Parking and transport

  • Parking on site (AUD 25 per night; includes in/out privileges)
  • Limited on-site self parking

Family friendly

  • Cot: AUD 20 per night

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: AUD 21 for adults and AUD 21 for children

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Laundry

  • Dry cleaning/laundry service
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Luggage storage
  • Phone

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open Sunday - Thursday (9:00 AM - 7:30 PM) and Friday - Saturday (9:00 AM - 12:30 AM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Cots (infant beds) are available for AUD 20 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 21 for adults and from AUD 21 for children
  • Self-parking fee: AUD 25 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property's front desk is open during the following times:
  • Sunday - Thursday: 9:00 AM - 7:30 PM
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Experience Platinum Hotel Apartments Southbank
Experience Platinum Apartments Southbank
Apartment Experience Platinum Hotel Apartments Southbank
Southbank Experience Platinum Hotel Apartments Apartment
Experience Platinum Apartments
Apartment Experience Platinum Hotel Apartments
Experience Platinum Apartments
Experience Platinum Hotel Apartments Apartment
Experience Platinum Hotel Apartments Southbank
Experience Platinum Hotel Apartments Apartment Southbank

Experience Platinum Hotel Apartments Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 123 reviews
Rating 8 - Good. 34 out of 123 reviews
Rating 6 - Okay. 26 out of 123 reviews
Rating 4 - Poor. 13 out of 123 reviews
Rating 2 - Terrible. 15 out of 123 reviews

7.4/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Will be my "go to" everytime I go to Melbourne!
Stayed 3 nights in Mar 2020
Verified

8/10 Good

sonia

Liked: Staff & service, room comfort

great location ,views and ok comfort

our stay was pleasant,appartment had everything we needed. Wasnt amazingly clean,opened dishwasher and it must of being blocked by previous stayers and its smelt vulgar.No bedside lamps, but all in all was an ok stay good location,handy supermarket,great view.Not enough carpark
Stayed 1 night in Feb 2020
Verified

4/10 Poor

mickey

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful 'Platinum' Experience

We booked Experience Platinum Hotel Apartments in October 2019, only to be told at check in that the hotel is full due to Australian Open, so they will have to move us across the street to their sister hotel, Bella Apartments. There was no point in arguing since there was a 100% occupancy so we hoped the room and the hotel would be just as good as the one bedroom apartment we had originally booked. However, from the initial contact with a not very helpful receptionist, we felt that would not be the case. The room was quite okay except that the carpet was one of the dirtiest I have ever seen, certainly not associated with a 4 star hotel we booked. The balcony window was broken and the room was a lot smaller than the one we booked. Also, Bella did not have an indoor pool & spa we planned to utilise, nor was the gym as good as the one we choose. At least we came in for the Open and did not spend much time in the room. To cap it off, after checking out, we left a laptop charger plugged in the wall, and having called the hotel about it, the lady in a call centre for Experience 'Platinum' Hotels said she would let us know if they find it, despite having explained to her exactly where I left it. She never called back so the next day, she said she would follow up with the room services, only to tell me a few hours later that nothing was found. Overall, terrible experience and a first complaint I made, despite staying in dozens of hotels every year, being a gold (not Platinum) member.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment. Great location! Great views! Will definitely be back!
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great pool & facilities, convenient location. Breakfast included.
Stayed 5 nights in Jan 2020
Verified

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankyou to the checkin service the gentleman was amazing went above and beyond to make sure we had an awesome stay here, will definately be recommended this place and i will be coming back for sure.
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

JennyNg

We stayed there for 7 days. I means we have an amazing view from the room. Location is not bad you can walk 8-10 mins to where you can get the free tram to CBD. They have supermarket down step which is really convenient for us to buy milk and stuffs as we have kids. They also have gym, sauna and swimming on the top floor that you can enjoy. Feel things that need to improve on is the furniture in the apartment. They look a bit old and table isn’t stable. They don’t have 24 hr reception. If you need something after hour, you need to talk to intercom. The elevator services also have problem sometimes.
Stayed 7 nights in Jan 2020
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t of asked for a better stay at platinum over the Australia Day long weekend. Pricing was cheap for 4 people and it is so convenient to the Woolworths which is attached to it. Would definitely stay again as well as recommend it :)
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Our smoke alarm was beeping every 30 minutes. We called for help and the lady disregarded us. We called again 40 minutes later and a man came to help, but then it started beeping every 30 seconds. All throughout the night. It was awful. With the beds being hard and uncomfortable on top of a beeping all night long.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Loved the pool with a view!! Stunning views of the city at night too!!
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We got moved to Bella apartments, which was fine. But we’re promised a bigger room with better views, there were better views but we felt the room was smaller. Communication at the front desk wasn’t good, the vouchers we didn’t know we needed for breakfast were not handed to us, & we were given a parking level and spot number, which had someone in it then the next spot number they gave us didn’t exist. Breakfast was quite tasty, bed was comfortable & smart TVs in each room is a good idea.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous View from 48th Floor

Stayed on the 48th floor with stunning views out to St Kilda. The indoor pool and gym on the 52nd floor was amazing. Compact and ideal for a 3 night stay. Minor downside was there is no bench space in bathroom for toiletry bag.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Comfortable beds. Modern decor . .....
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Jasmina

Liked: Staff & service, room comfort
View was amazing it was over all a pretty place just wasn’t that clean when coming in stains on couch walls were dirty
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family overnight city escape

The location was perfect for us to attend an event at the Melbourne convention centre. The convenience of the supermarket next door was great and the pool and spa is fantastic with an amazing city view! I loved the late (11am) check out which meant the kids could get more time In the pool
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
My stay wasn't enjoyable, first off was the check in using the phone etc which was a pain. Rather talk one on one rather than on the phone to check in, incase we have any questions. The Condition of the room is alright, dirty here and there in the apartment. Towards the end of the night, before sleeping there was a room above us who had a party. This went on till 5 in the morning, which made our stay unpleasant. Smoking above us aswell in the balcony and spilling drinks. This is not okay
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked how it was very central and handy to have the Supermarket just below. Didnt like that all the hotel carparks had been taken, had no knowledge we had to pre book them, surrounding carparks were all full so had to park at Crown. Also didnt like that the room looked nothing like the picture online, was abit of a let down, we had 5 guests and there was no extra bedding, luckily our teenager decided to sleep on the couch!
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Nick

Disliked: Cleanliness, property conditions & facilities
Way too pricey for the level of cleanliness and lack of facilities. Indoor pool was cold and the spa and sauna were out of order
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location. Attention to detail for cleanliness is needed.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness
It was close to event I was attending which made my night extra special for new year’s eve thank you so much for providing a great apartment
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Near to Southbank restaurants and shops.
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was through a machine and we could not get extra room keys. As we had booked a 2 bedroom apt and there were 4 of us, this was so inconvenient. To get extra keys we were told over the phone, we had to find another hotel, down the road somewhere, to see if there was a chance they might have an extra key. We did not bother, and were left out of the room for the night, as our friends did not wake up to let us in, as they had the only key. We had to find another place to sleep, luckily a friend of mine lives in the city. So we wasted our money on the bed! Also there was NO INTERNET. They did not even know what service provider we should use! There was no one at the hotel so everything is done by calling someone with an accent, who probably is not even in Melbourne. They said there were internet problems just for our room, which was just ridiculous and dishonest. We had booked a room with free Internet but it had none. We had to ring up for details on logging in and they could not help. So frustrating. Also, as it is a busy residential apt building, the lifts are constantly busy, overcrowded and pushy. It was like schoolies week. The pool was full of loud teenage boys bombing each other and yelling the whole time, obviously let out for the first time ever.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access. Friendly assistance at check in. Good pool.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Nice stay

It’s okay although not what we expected
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cons: no bedside lamps in any of the bedrooms : Communication very poor- I had house the washing machine for cheer uniforms that where needed for the next day. Error kept coming up , couldn't get the door open to retrieve my clothing and the floor was flooding , there was water everywhere. I made my way to the reception to inform them that I had massive wterflow flood happening and could they send someone up, answer no they didn't have anyone they could send up. I then asked for heaps of towels so I could try and start mopping up the water, the water was making its way to the carpet. No they said I would have to walk to another building down the street to get towels. This was totally unacceptable as I had young children in the apartment and did not feel comfortable leaving them. (this was happening after 10:00pm at night) He said ok I will get you some towels. 30 mins later no towels, floor flooded and I still can't get the washing machine door open, went back down to reception only to be told to call a number. Called the number and surprise, surprise was told to contact reception. Jus going around in circles. Disgusting poor customer service. No shower in the morning as I had no dry towel due to everyone used to try and mop up bathroom floor. Eventually go the washing machine door open with sopping wet clothes. Pros: walking distance to Melb Convention centre : Woolworths : comfortable bed :great pool on the 52nd floor
Stayed 2 nights in Nov 2019