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Mercure Melbourne Caroline Springs

4.5 star property

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Photo gallery for Mercure Melbourne Caroline Springs

Relax in a spacious room with a large bed, sofa, and armchairs, featuring a flat-screen TV and city views.
Relax in a stylish outdoor seating area with wicker sofas and armchairs, surrounded by lush greenery and a scenic view.
Conference room with a large projection screen, carpeted floor, and comfortable seating for meetings and presentations.
Set amidst lush greenery, this building offers a serene environment with a tranquil body of water nearby.
Enjoy a casual dining experience with a view of the outdoors through large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Breakfast available
  • Bar
  • Room service

Explore the area

Map
10-20 Lake Street, Caroline Springs, VIC, 3023
  • Watergardens Town Centre
    ‪6 min drive‬
  • Flemington Racecourse
    ‪20 min drive‬
  • Marvel Stadium
    ‪25 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Panoramic)

Studio, 1 King Bed (Panoramic) | 1 bedroom, minibar, in-room safe, desk

Studio, 1 King Bed (Panoramic)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

7.8 out of 10
Good
(17 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony | 1 bedroom, minibar, in-room safe, desk

Studio, 1 King Bed, Balcony

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Corner Suite King Bed Room

Privilege Corner Suite King Bed Room | 1 bedroom, minibar, in-room safe, desk

Privilege Corner Suite King Bed Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Enjoy cooking in this well-lit kitchen with a stainless steel refrigerator, sink, and oven.

Quest Caroline Springs

  • Kitchen
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very good, (574)
The price is €130
for 1 room
includes taxes & fees
4 Aug - 5 Aug
Quest Caroline Springs

About this property

Mercure Melbourne Caroline Springs

Lakefront hotel with fitness centre and 24-hour front desk
This hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Melbourne Caroline Springs. During your stay, you'll be close to Clarke Road Streamside Reserve. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes a gym and a playground
  • Just a 4-minute drive from Ravenhall Nature Conservation Reserve and 6 minutes from Clarke Road Streamside Reserve
Mercure Melbourne Caroline Springs offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The business-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and room service (during limited hours). Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10:30 AM.
Westwaters Bistro – This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults and AUD 10 to 10 for children
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 433 out of 739 reviews
Rating 8 - Good. 218 out of 739 reviews
Rating 6 - Okay. 48 out of 739 reviews
Rating 4 - Poor. 20 out of 739 reviews
Rating 2 - Terrible. 20 out of 739 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like some discounts for room
Stayed 1 night in Apr 2025

8/10 Good

Satinder

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room need renovation
Stayed 1 night in Mar 2025

8/10 Good

Sabrina

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

J R

Stayed 2 nights in Mar 2025

10/10 Excellent

Bernard

Stayed 1 night in Mar 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Stayed 2 nights in Mar 2025

6/10 Okay

David, Scarborough

Travelled with partner
Liked: Amenities, property conditions & facilities
We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.
Stayed 4 nights in Feb 2025

8/10 Good

Jordan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Property conditions & facilities
Great room with view and great customer service
Stayed 1 night in Feb 2025

6/10 Okay

Bradley

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was ok, however the tv and ability to access channels was poor. Tv way too small for room
Stayed 1 night in Jan 2025

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms. Good service and easy parking
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip in the suburbs

What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Great location. Large room. Shops near by and plenty of options for meals.
Stayed 3 nights in Dec 2024

8/10 Good

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight room
Stayed 1 night in Dec 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10
Stayed 2 nights in Dec 2024

10/10 Excellent

Donika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient
Stayed 3 nights in Nov 2024

10/10 Excellent

Donika

Liked: Cleanliness, staff & service, property conditions & facilities
Lively
Stayed 1 night in Dec 2024

10/10 Excellent

Arta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice night very good experience
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chopper

Accomodation was very good, the only frustration was the noise from the next room couldn’t be blocked out due to an adjoining door, we were woken up early the next morning.
Stayed 1 night in Dec 2024

8/10 Good

Farnam

Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
When we visit Melbourne to see family we always stay here.
Stayed 1 night in Sep 2024

10/10 Excellent

Kaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024