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Extended Stay America Suites Memphis Germantown West

2.5 star property

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Photo gallery for Extended Stay America Suites Memphis Germantown West

Deluxe Studio, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Lobby
Studio, 1 Queen Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Property amenity
Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Laundry

Explore the area

View in a map
6325 N Quail Hollow Rd, Memphis, TN, 38120
  • Place, Baptist Memorial Hospital-Memphis
    ‪5 min drive‬
  • Place, Memphis Botanic Garden
    ‪9 min drive‬
  • Place, University of Memphis
    ‪10 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio, Multiple Beds, Accessible, Non Smoking

Deluxe Studio, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Studio, Multiple Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Extended Stay America Suites Memphis Germantown
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
3.3 out of 5, 977 reviews
The price is €84
includes taxes & fees
22 Nov - 23 Nov
Extended Stay America Suites Memphis Germantown

About this property

Extended Stay America Suites Memphis Germantown West

Hotel in Memphis with free breakfast and 24-hour front desk
Coffee/tea in a common area, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a front desk safe and a vending machine are on-site. Housekeeping is available on request.
Extended Stay America Suites Memphis Germantown West offers 104 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and hairdryers can be requested.

Our customers tell us that they can't get enough of the helpful staff at Extended Stay America Suites Memphis Germantown West. During your stay, you'll be within walking distance of Lichterman Nature Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Just a 2-minute drive from Lichterman Nature Center and a few minutes from Opera Memphis
  • Pets welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Memphis Germantown West also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This Memphis hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Memphis Quail Hollow
Extended Stay America Quail Hollow
Extended Stay America Quail Hollow Hotel
Extended Stay America Quail Hollow Hotel Memphis
Extended Stay America Memphis Germantown West Hotel
Extended Stay America Germantown West Hotel
Extended Stay America Memphis Germantown West
Extended Stay America Memphis Germantown West
Extended Stay America Germantown West
Memphis Extended Stay America - Memphis - Germantown West Hotel
Extended Stay America Memphis Quail Hollow
Extended Stay America Memphis Germantown West Hotel
Extended Stay America Germantown West Hotel
Hotel Extended Stay America - Memphis - Germantown West Memphis
Hotel Extended Stay America - Memphis - Germantown West
Extended Stay America - Memphis - Germantown West Memphis
Extended Stay America Memphis Germantown West
Extended Stay America Suites Memphis Germantown West Hotel
Extended Stay America Suites Memphis Germantown West Memphis

Extended Stay America Suites Memphis Germantown West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 363 out of 913 reviews
Rating 8 - Good. 182 out of 913 reviews
Rating 6 - Okay. 151 out of 913 reviews
Rating 4 - Poor. 97 out of 913 reviews
Rating 2 - Terrible. 120 out of 913 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shearah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shamaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again
Stayed 1 night in Jul 2025

10/10 Excellent

Martwain

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.
Stayed 2 nights in Jul 2025

4/10 Poor

Barrett

Disliked: Staff & service, property conditions & facilities

Rip Off - no room by Extended Stay

Water damage to rooms left me without a place to stay. That can happen. The problem is that my pre-paid reservation has still not been refunded. I took a photo of the computer screen at the front desk showing they had cancelled my room. I sent this to a Hotels.com supervisor via their Chat feature. They said that this wasn’t sufficient because it’s on the hotel’s internal system - no kidding! Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.
Stayed 1 night in Jul 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

virgil

My stay

Quick stay wasn’t pleased
Stayed 1 night in Jul 2025

10/10 Excellent

Marvin

Stayed 1 night in Jul 2025

6/10 Okay

Rahul, Jacksonville

Won’t go again in this location..!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice staff. Ms. Deborah was very nice, friendly, and welcoming
Stayed 1 night in Jul 2025

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the hotel

Love the staff and the hotel. It's amazing
Stayed 1 night in Jul 2025

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love

Its always loving and amazing to be at this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Raul

Lapdog
Stayed 1 night in Jun 2025

6/10 Okay

alexandra

Stayed 4 nights in Jun 2025

10/10 Excellent

joyce

Stayed 2 nights in Jun 2025

10/10 Excellent

Clifton

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was wonderful
Stayed 1 night in Jun 2025

10/10 Excellent

Marlin

Stayed 1 night in Jun 2025

2/10 Terrible

Stefan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.
Stayed 1 night in Jun 2025

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service was great

I had a great time
Stayed 1 night in Jun 2025

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.
Stayed 1 night in Jun 2025

8/10 Good

Bria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
T
Stayed 2 nights in Jun 2025

8/10 Good

Virginia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room was not real clean, floor was very dirty, otherwise everything was good.
Stayed 1 night in May 2025

10/10 Excellent

Nicole Skillz

Very clean and wonderful people
Stayed 3 nights in May 2025

2/10 Terrible

Tameka

Disliked: Staff & service
I called and called tried to cancel to do other dates now I am stuck paying $710 for a room I did not stay in
Stayed 7 nights in Apr 2025

4/10 Poor

Albert

Liked: Staff & service

Not much sleep……

Around midnight there were people in the hallway smoking dope and smell came into my room. I turned on the bathroom fan but it only made it worse. Not a good night.
Stayed 1 night in May 2025