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Hyatt Place Memphis/Germantown

3.0 star property

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Photo gallery for Hyatt Place Memphis/Germantown

Lobby
Down duvets, pillow-top beds, desk, blackout curtains
Lobby
Exterior
Seasonal outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
9161 Winchester Rd, Memphis, TN, 38138
  • Place, Mike Rose Soccer Complex
    ‪3 min drive‬
  • Place, TPC Southwind
    ‪5 min drive‬
  • Place, Carriage Crossing
    ‪6 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(99 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(51 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Down duvets, pillow-top beds, desk, blackout curtains

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Down duvets, pillow-top beds, desk, blackout curtains

Room, 2 Queen Beds (High Floor)

8.8 out of 10
Excellent
(16 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Down duvets, pillow-top beds, desk, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(7 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Place Memphis/Germantown

Hotel in Memphis with free breakfast and free local area shuttle
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and a coffee shop/cafe. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, a seasonal outdoor pool, a business centre and dry cleaning are on-site.
Hyatt Place Memphis/Germantown offers 127 air-conditioned accommodations with coffee/tea makers and designer toiletries. This accommodation has separate sitting areas and is furnished with queen sofa beds. Pillowtop beds feature down duvets. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
The free breakfast at Hyatt Place Memphis/Germantown gets good marks from our customers. During your stay, you'll be close to TPC Southwind. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the café
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from Mike Rose Soccer Complex and a few minutes from Shoppes At Hacks Cross
  • Free shopping centre and local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
Hyatt Place Memphis/Germantown offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a coffee shop/cafe on site. Free breakfast is served. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. The business-friendly Hyatt Place Memphis/Germantown also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. An area shuttle within 5 miles and A shopping centre shuttle are free. Self parking is free.

This 3-star Memphis hotel is smoke free.

Guests are served a free buffet breakfast.
Bakery Cafe – This café only serves light fare.
Guest Kitchen – This restaurant serves breakfast, lunch and dinner. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe

Restaurants on site

  • Bakery Cafe
  • Guest Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive smart lock details
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 100 per accommodation, per week (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per week (maximum USD 175 per stay) plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Place Hotel Memphis/Germantown
Hyatt Place Memphis/Germantown
Hyatt Place Memphis/Germantown Hotel Germantown
Hyatt Place Memphis/Germantown Germantown
Hyatt MemphisGermantown Germa
Hyatt Place Memphis Germantown
Hyatt Place Memphis/Germantown Hotel
Hyatt Place Memphis/Germantown Memphis
Hyatt Place Memphis/Germantown Hotel Memphis

Hyatt Place Memphis/Germantown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 680 out of 1001 reviews
Rating 8 - Good. 187 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Faith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. The only thing I would recommend is they need to add microwaves in the rooms
Stayed 2 nights in Aug 2025

8/10 Good

Anthony

Travelled with family
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed
Stayed 1 night in Jul 2025

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience on our ride home after a week in Dauphin Island!
Stayed 1 night in Jul 2025

10/10 Excellent

Kathyrn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in May 2025

10/10 Excellent

Kathyrn

Liked: Cleanliness, amenities
Rooms were clean. Staff was very cordial and knowledgeable. Food was excellent
Stayed 1 night in Jun 2025

4/10 Poor

Nancy

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
My husband and I checked in on Friday July 25. Our room was not cleaned on Sat. We inquired at the front desk and were told rooms are cleaned only every other day. Odd. We left for the day on Sunday and returned and the room was not cleaned and the bed linens not changed or new towels given out. This is inexcusable for a nice hotel. Two times when we went to the front desk there was no one there. When we checked in I had to call the hotel on my cellphone in order to have a human surface to check us in. On Sat when my husband waited at the front desk to ask for new towels the two workers continued to chat behind the counter and completely ignored him. This Hyatt needs to improve on both front desk service AND housekeeping. We were very disappointed and won't be returning.
Stayed 3 nights in Jul 2025

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except the rudeness of the clerk when we came back for our bags.
Stayed 1 night in Jul 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and comfy!

Got it! Here's the updated version with that note about the room condition included: --- Review for Hyatt Place Germantown, TN I recently stayed at the Hyatt Place in Germantown, Tennessee, and overall had a pleasant experience. The hotel was clean, quiet, and in a convenient location—close to restaurants, shopping, and just a short drive into Memphis. The room was spacious and the bed was comfortable, but I did notice that the rooms could use a bit of an update. A fresh coat of paint and some modern touches would go a long way in improving the overall feel. The staff was friendly and professional, and check-in was smooth. I also appreciated the complimentary breakfast, which offered a decent variety of options to start the day.
Stayed 2 nights in Jul 2025

8/10 Good

Jeffrey

Stayed 1 night in Jul 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, Nice stay.

Room was comfortable and spacious. We were not cramped with 3 adults 2 kids. Breakfast was hot and tasty for a Hotel breakfast. The bed was comfortable, I just wish they would provide extra pillows and comforters in the closet. Especially for the Couch sleeper person. Sheets were in the closet. Each bed needs 4 pillows.
Stayed 1 night in Jul 2025

10/10 Excellent

Lakai

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The Associates were nice and friendly, the bar was closed until further notice but the stay was as expected. I always stay here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Crystal, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 Recommend
Stayed 1 night in Jul 2025

6/10 Okay

FNU

Stayed 4 nights in Jul 2025

6/10 Okay

Willie Mae

Liked: Staff & service, property conditions & facilities
The property maintains an average overall concentration in appearance, such as furnishings, bedding (pillows very uncomfortable); couch cushions so worn until they were no longer firm enough to keep one from feeling the frame of the hid-a-bed.
Stayed 2 nights in Jul 2025

6/10 Okay

Sandra

Liked: Property conditions & facilities
The room service policy isn’t great. The staff don’t greet customers.
Stayed 6 nights in Jul 2025

10/10 Excellent

Deja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how quiet and spacious this place was! The beds are super comfortable and they had an amazing breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleanliness and a very good breakfast
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall hotel was nice but AC was broken and room never cooled.
Stayed 1 night in Jul 2025

10/10 Excellent

Tara

Liked: Cleanliness, amenities, property conditions & facilities
As always, they did not let me down. Everything and the staff were great
Stayed 1 night in Jul 2025

2/10 Terrible

Sasha

TV didn’t work
Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good 1 Night Stay

Check-in was quick and our room at first glance was clean. Unfortunately, there had been a prior leak that was patched but left a stain on the ceiling. It didn’t bother us enough to require a room change, but it definitely needed to be addressed. The bed was comfortable and the shower pressure was fantastic! Breakfast was good. Better than your typical continental breakfast. The breakfast area was slightly warm.
Stayed 1 night in Jul 2025

10/10 Excellent

Matt

Travelled with family, Travelled with family and small children
Liked: Staff & service
Clean friendly staff. Hotel will need some updating and service
Stayed 1 night in Jul 2025