4/10 Poor
Jacob
Travelled with family
1 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Got there at 4:00pm for check-in and the room wasn’t ready. We booked this hotel several months in advance for the convenience of being across the street from the FedEx forum for a concert. Our stay was booked from 4:00 pm to 11:00 am the following morning. The concert started at 7:00pm. We thought how convenient we will be able to get to the hotel and get ready for the concert and just walk across the street. We were terribly wrong. We were among what was probably another 30 to 50 booked hotel rooms with the same problem. The lobby was absolutely full with people having nowhere to get ready, or even put their belongings in their own room before the concert. My wife had to use a curling iron, put on makeup and get dressed in one of the lobby restrooms. I ended up just changing over shirts and shoes right there in the lobby. The staff was not only not helpful but also had security guards intervene if anyone was upset and voicing there concerns. The hotel staff stated that a football team had stayed the previous night and didn’t leave until 3:00pm that day. Why they would allow this to happen I don’t know. Why they would be so rude, and callous about the situation to hotel guests I also don’t know. It’s a nice hotel but unfortunately the management is terrible. They didn’t offer anything to make up for the issues until enough people were upset. They then only when asked said they were giving extra points to the guests. What a joke.
Jacob
Stayed 1 night in Aug 2025