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Hacienda Cenote San Ignacio

4.0 star property

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Water park
Presidential Suite, 3 Bedrooms, Private Pool, Garden View | Premium bedding, down duvets, pillow-top beds, minibar
Presidential Suite, 3 Bedrooms, Private Pool, Garden View | Premium bedding, down duvets, pillow-top beds, minibar
Presidential Suite, 3 Bedrooms, Private Pool, Garden View | Premium bedding, down duvets, pillow-top beds, minibar
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
126 Calle 23 Centro, Chocholá, YUC, 97816
  • Place, Hacienda Yaxcopoil
    ‪27 min drive‬
  • Place, Plaza Grande
    ‪39 min drive‬
  • Place, Paseo de Montejo
    ‪41 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪28 min drive‬

Room options

View all photos for Luxury Cabin, Bathtub, Garden View

Luxury Cabin, Bathtub, Garden View | Premium bedding, down duvets, pillow-top beds, minibar

Luxury Cabin, Bathtub, Garden View

  • Resort view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 3 Bedrooms, Private Pool, Garden View

Presidential Suite, 3 Bedrooms, Private Pool, Garden View | Premium bedding, down duvets, pillow-top beds, minibar

Presidential Suite, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 157 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed and 4 Queen Beds
  • Free Wi-Fi

View all photos for Grand Suite, 2 Bedrooms, Private Pool, Garden View

Grand Suite, 2 Bedrooms, Private Pool, Garden View | Premium bedding, down duvets, pillow-top beds, minibar

Grand Suite, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Room

Junior Room | Premium bedding, down duvets, pillow-top beds, minibar

Junior Room

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hacienda Cenote San Ignacio

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free breakfast (local cuisine) and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and tour/ticket assistance.
Hacienda Cenote San Ignacio offers 4 air-conditioned accommodations with minibars and a safe. Rooms open to furnished patios. This individually decorated and furnished accommodation has separate dining areas and includes desks. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-cm Smart televisions come with digital channels, Netflix and smart speakers.

Bathrooms include a shower with a rainfall showerhead, bathrobes, hairdryers and toothbrushes and toothpaste. This Chocholá hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

At Hacienda Cenote San Ignacio, you'll find features such as free breakfast and WiFi in public areas, plus an outdoor pool.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and wedding services
  • On-site recreation includes zip-lining and a playground
  • 24.6 miles (39.5 km) from Paseo de Montejo and 22.1 miles (35.5 km) from Plaza Grande
  • Cats and dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An outdoor pool, a terrace, and multilingual staff are also featured at Hacienda Cenote San Ignacio. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Chocholá hotel.

Guests are served a free local cuisine breakfast daily from 8:00 AM to 10:00 AM.
Hacienda Cenote San Ignacio has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Ecotours
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Ziplining

Family friendly

  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No lift
  • Smooth flooring in room
  • Tile flooring in room

More

  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Outdoor shower
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-cm smart TV with digital channels
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between midnight and 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets: MXN 439 per pet, per night
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 439 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 2:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to midnight
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cenote San Ignacio Chochola
Hotel Boutique Cenote San Ignacio Hotel
Hotel Boutique Cenote San Ignacio Chocholá
Hotel Boutique Cenote San Ignacio Hotel Chocholá

Hacienda Cenote San Ignacio Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 37 reviews
Rating 8 - Good. 7 out of 37 reviews
Rating 6 - Okay. 8 out of 37 reviews
Rating 4 - Poor. 1 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elizabeth

Staff were very friendly and helpful. Cabin was very clean and cute. Lazy river short course but very nice. The Place has a good size pool. Restaurant’s dinner food a bit pricey but was delicious. Staff goes above and beyond to make your stay a fun and safe place to enjoy as tour guides are present in the Cenote, lazy river all the time. Thanks to everyone in San Ignacio.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

AnalÍ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with a friend for only one night, but I think this property is perfect to spend the whole weekend and relax. You will find here the most helpful and kindest staff. Cinthia and Paloma guided us to enjoy the Cenote at night, and the river and pools during the morning. The restaurant's staff was also super nice, and the food was really good. Try the tuna tartara ❤️ They have these “casona” style rooms for families or bigger groups and they look amazing from outside.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Sergio Adan Franco

Disliked: Cleanliness, amenities, property conditions & facilities
Pictures here can be beautiful with the nature and the lighting at night, things we did not like the fact that there was hair in the bed and stains in the sheets they also don’t have anyone to help you with luggages and there’s no walk path lots of rocks so it was tuft getting to the room , the water in the river or the heart was standing water dirty. Restaurant closes early nothing on the streets no restaurants It’s better to do a day trip but is not Great. food was a nice presentation was ok had better mexican food not worth the $400 dollars no coffee included .
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ana Laura

Liked: Cleanliness, amenities, property conditions & facilities
La limpieza maravillosa, el restaurante muy rico y muy buena atención.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Viviana

Disliked: Cleanliness, staff & service
Lo único que no me gustó que el primer día no hicieron limpieza en mi habitación y había como una ranita muerta en mosquitero
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Emilio

Liked: Cleanliness
Disliked: Property conditions & facilities

Demasiado alto el precio para lo que se obtienen.

Habia construccion en el lugar. A las 3am se rompio una tuberia de agua junto a la habitación y habia un gran chorro. Nadien respondio en recepcion y no hubo forma de vallar el ryido quebprivoco la gean fuente que la fuga hacia. Tratan de hacer bien las cosas pero con conocimientos empíricos. No ha habido u a capacitación en cuanto a hospefaje y servicio al cliente.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

LETICIA ISABEL FLORES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Excelente lugar inmerso en la naturaleza
Stayed 1 night in Dec 2024
Verified

8/10 Good

Enrique

Liked: Cleanliness, staff & service
Casi en todos los aspectos se esfuerzan en brindar la mejor estancia a sus huéspedes, sin embargo hubo dos temas que en lo particular no me gustaron Uno, el baño de la habitación estaba en pésimas condiciones, la regadera muy mala y el wc estaba tapado!! Dos, tome un café y un agua de la mesa de la habitación y en el Check out me lo cobraron muy muy muy caro, la actitud de la chica de recepción al preguntarle porque el precio fue muy grosera
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Victor D

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Arroba de la cama habia un mosquitero con bastantes insectos y popos de salamarquesas
Stayed 1 night in Aug 2024
Verified

8/10 Good

Sergio Arturo

En si el hotel está muy bien. El cenote, que es su principal atractivo, está súper bien. Pero la habitación que nos tocó ya le hace falta una actualización, además de que por la temporada había muchos mosquitos. Pero en suma, considero que la experiencia es muy positiva, el restaurant excelente por su relación precio - producto. El tour muy bien coordinado por Isaí, la atención de los chicos de lo mejor. Si recomiendo ir, pero llévense un buen repelente que usarían después de la visita al cenote.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

mayra gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para pasar un par de días sin salir del hotel . Cuéntame con alberca, río artificial y un cenote natural divino y cuidado. La comida es riquísima
Stayed 1 night in Jun 2024
Verified

8/10 Good

Jessica Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
El costo es elevado para lo que ofrece. El hotel está lindo, pero las limitantes en horarios son muchas. La alberca, el corazón de agua y el río artificial se cierran a las 6, lo cual es muy temprano. el desayuno para niño cuesta 439 pesos, lo cual me parece caro
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar cómodo y limpio , para pasar unos días tranquilos
Stayed 1 night in May 2024
Verified

10/10 Excellent

Psi daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, es el lugar perfecto para celebrar o pasar un rato íntimo con tu pareja o familia, en mi caso fue el cumpleaños de mi novio y al decirlo le mandaron un pastel individual a la cabaña, la comida muy rica, sin duda regresamos
Stayed 2 nights in Apr 2024
Verified

8/10 Good

JOSE

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
El único aspecto negativo fue la limpieza de la cabaña. En repetidas ocasiones solicitamos la limpieza y no fue atendida nuestra petición! Por lo demás todo excelente !!!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien y la atencion muy buena
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Agenor eduardo

Liked: Cleanliness, staff & service, amenities
Unico
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es super amable
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Raul

Liked: Room comfort

Falta limpieza…pero una belleza natural

Lugar agradable con un cenote hermoso, de entrada general a público, un río q es una alberca, con falta de higiene en la habitación, pero bonita con malla para los bichos y tipo 5 estrella
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Mario

Liked: Cleanliness
Es un cenote muy pequeño y tal vez por ser domingo estaba lleno de gente. La otra atracción que se supone es un río, no es mas que una piscina alargada que la verdad no vale la pena.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

YAZMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar ideal para desconectarte de todo… Muy lindo, cómodo, sin ser lujoso. Personal amable
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Ma. Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

instalaciones

todo bien hasta que empezaron a caer algunos bichos del techo que no me permitieron dormir a gusto debido al temor de que me pudieran picar .
Stayed 4 nights in Jun 2022
Verified

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not a Hotel boutique as announced. Restaurante and swimming pool are,opened to the public; gardens very poor. It is a 2 star hotel, suites are not too bad. Too expensive for what,it,is. Disappointed. Traveller from Mexico.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increíble

Increíble, personal súper amable y atento.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Wilberth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ninguna queja todo bien
Stayed 1 night in Oct 2021