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Hotel Santa María Mérida

2.5 star property

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Photo gallery for Hotel Santa María Mérida

Front of property – evening/night
Building design
Reception
Individually furnished, desk, laptop workspace, iron/ironing board
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle 55 No. 493, Centro, Mérida, YUC, 97000
  • Parque Santa Lucía
    ‪3 min walk‬
  • Mérida Cathedral
    ‪7 min walk‬
  • U.S. Consulate General Mérida
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Double Room

8.6 out of 10
Excellent
(61 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Santa María Mérida

Hotel with an outdoor pool, a short walk to Mérida Cathedral
An outdoor pool, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a garden. Change of towels is available on request
Hotel Santa María Mérida offers 67 accommodations with air conditioning. Each accommodation is individually furnished. 42-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

This Mérida hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Santa María Mérida. During your stay, you're just a quick walk from Mérida Cathedral. Free WiFi in public areas, an outdoor pool and breakfast (surcharge) are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Mérida Cathedral and Paseo de Montejo
Hotel Santa María Mérida offers its guests an outdoor pool, tour/ticket assistance, and a garden. WiFi is free in public spaces.

This Mérida hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 1:00 PM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: MXN 100 to 180 for adults and MXN 80 to 150 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa María Mérida

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 180 for adults and MXN 80 to 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Maria
Hotel Santa María Mérida Hotel
Hotel Santa María Mérida Mérida
Hotel Santa María Mérida Hotel Mérida

Hotel Santa María Mérida Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 249 out of 469 reviews
Rating 8 - Good. 143 out of 469 reviews
Rating 6 - Okay. 45 out of 469 reviews
Rating 4 - Poor. 21 out of 469 reviews
Rating 2 - Terrible. 11 out of 469 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sean

Liked: Cleanliness

Better options in the area

Lobby and pool area is very pretty. Staff were mediocre. Room was clean but without character. Toilet ran constantlyI moved to another hotel in the area during me second week in Merida and for an extra $100 for the week, (Casa Balam) if you can afford it, it’s worth three times as much in room and hotel quality.
Stayed 7 nights in May 2025

2/10 Terrible

kathleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There wasn't one good thing I could say about this hotel. This may be good for a college student on a budget.Too many things to list in this limited space.No elevators.In room-No outlets.The door doesn't have any kind of lock(just a slam lock on the door knob)No toilet paper-had to walk back down to front desk because there was no phone to call them.AC barely worked.One outlet in the entire room-again,back to the front desk to get a mini extension cord.No wash cloths.Furniture old and broken.Shower wouldn't drain.Front door has a strip on the bottom that you have to wrestle with to open and clost.I checked out after the first night (of 3 that we were supposed to stay)The manager wouldn't come out to talk to us!!!No money back.Worst employee-Luisa-at the front desk. STAY AWAY!
Stayed 3 nights in Jun 2025

8/10 Good

Noboru, San Antonio

Liked: Cleanliness
A decent hotel with affordable price.
Stayed 2 nights in May 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay! Nice room, clean, good bed, provided all basics, quiet, friendly staff! We will definitely stay again!
Stayed 1 night in May 2025

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merida may 2025

Great location! The tv never worked but it wasn’t a big deal since we didn’t stay in the room much other than to sleep. Great price and the parking lot they offer gets locked up at night so it feels very safe.
Stayed 2 nights in May 2025

10/10 Excellent

Dinora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Stafff the best.
Stayed 2 nights in May 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
is an old hotel , seems well taking care off the beds are a bit hard but the location and the service was great. also the pool was clean and fun to swim
Stayed 1 night in May 2025

4/10 Poor

ALMA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is a 2 stars hotel, no elevator also the pool it was dirty and at night to much noice.The locations is ok but not many amenities.
Stayed 5 nights in Apr 2025

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Violet

Travelled with family
Liked: Cleanliness, staff & service
Dated and loud.
Stayed 4 nights in Apr 2025

10/10 Excellent

Karen Anais

El trato fue genial de principio a fin. La limpieza muy bien y las áreas limpias
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a hidden gem in the heart of Centro, Merida. The location is perfect—you can walk to everything. The price is affordable. Sophia and the other staff are excellent and friendly. However, two angels, Gabriel and Daniel, went above and beyond their jobs to make me feel comfortable and at home. I recommend Hotel Santa Maria to anyone visiting Merida. I look forward to staying there next time I'm in Merida
Stayed 3 nights in Mar 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to celebrate a second honeymoon !!!

We had a great experience both my husband and I and we will definitely be recommending our friends and family to this hotel as well as going back ourselves thank you to Veronica for always being so friendly and helping us in any way possible.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kenga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, sparkling and clean, lovely pool and spacious common areas with comfortable sofas. Staff friendly, efficient and professional. Room and bathroom spotless, comfortable bed. Small breakfasr cafe handy. Amazing value. Well-located, great coffeeshop in next block (Barolo's).
Stayed 4 nights in Feb 2025

6/10 Okay

kelly susan

Liked: Cleanliness, staff & service
This is a little gem of a hotel. It is clean and comfortable and has the best pillows I’ve ever slept on! The staff were fantastic, they had a little issue with laundry service one day but it was quickly rectified.Shout out to Misael! And the rest of the staff.
Stayed 4 nights in Feb 2025

8/10 Good

Rangesan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful, cordial and friendly. Not adequate electrical outlets was the biggest issue. I had problems with tv and ac, but were fixed very quickly. Toilet had to be flushed 2-4 times, but never got fixed. But was ok. Limited parking by the rooms, but pakin about 2 blocks away was provided . Great value in terms of price and cleanliness and location. Sofie was extremely helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

ROCIO CORDERO

Stayed 3 nights in Feb 2025

10/10 Excellent

Lawrence J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay and lovely building.
Stayed 3 nights in Feb 2025

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location
Stayed 8 nights in Feb 2025

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service
The room and property are clean. The staff are friendly and professional. The Internet does *not* work.
Stayed 1 night in Feb 2025

10/10 Excellent

Charlote

Liked: Cleanliness, staff & service, property conditions & facilities
Its nice and accommodating staff..kudos amigos!
Stayed 1 night in Jan 2025

6/10 Okay

Guillermo

Stayed 6 nights in Jan 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Gulf of Mexico. Right at the beach.
Stayed 14 nights in Jan 2025