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Residencia Polanco

2.0 star property

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Photo gallery for Residencia Polanco

Lobby sitting area
Front of property
Lobby
Standard Suite | 1 bedroom
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Housekeeping

Explore the area

View in a map
272 Av. Isaac Newton Polanco V Sección, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪7 min walk‬
  • Place, Spanish Consulate General
    ‪12 min walk‬
  • Place, National Museum of Anthropology
    ‪19 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Suite

Standard Suite | Living area | TV

Standard Suite

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Residencia Polanco

Free self-parking and free Wi-Fi in public areas are available at this hotel.
Residencia Polanco offers 14 accommodations with free toiletries. Housekeeping is provided on a daily basis.
During your stay at Residencia Polanco, you're just a quick walk from Avenida Presidente Masaryk. Free WiFi in public areas and free self-parking are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • 7 minutes by foot from Avenida Presidente Masaryk and a 3-minute drive from Paseo de la Reforma
WiFi is free in public spaces. Self parking is free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries

Entertainment

  • TV

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 11:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Residencia Polanco Hotel
Residencia Polanco Mexico City
Residencia Polanco Hotel Mexico City

Residencia Polanco Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 60 reviews
Rating 8 - Good. 18 out of 60 reviews
Rating 6 - Okay. 5 out of 60 reviews
Rating 4 - Poor. 10 out of 60 reviews
Rating 2 - Terrible. 7 out of 60 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Agustin

Liked: Cleanliness, amenities, property conditions & facilities
Small place but decent, room is ok, except restroom water was out, not too clean either
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Glenda

Disliked: Amenities, property conditions & facilities
The price and the area is the only good thing about it. Very noisy.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Jose

bed are not confortables. they should improve the rooms, because the location is great.
Stayed 5 nights in Sep 2023
Verified

2/10 Terrible

Miguel

Expedia did not complete the reservation. When check-in time, I have not any reservation. I had to start my reservation after arriving tob he hotel.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Magdalin

Liked: Cleanliness
The big issue was not hot water, the water was extremely cold
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
At first it seemed to be okay, but then the bedsheets were dirty, smelled like soiled, we ended up using sheets I had in my bags, there was no hot water, my daughter found a big bug not sure was a cockroach. Not to be mean but it needs more maintenance.
Verified

2/10 Terrible

Rafael

Disliked: Staff & service
las instalaciones muy viejas y descuidadas, pésimo servicio, lo quieren hacer muy europeo pero les falta mucho para eso.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

mili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por parte de los jóvenes de la recepción....muy atentos y profesionales...volveré.....!!!!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024
Verified

8/10 Good

hugo

Liked: Cleanliness, staff & service

Deben mejorar la ducha, fue lo unico malo

Todo bien, la estancia fue para lo que es, dormir, cumple su funcion
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Belkys

Liked: Cleanliness
Disliked: Property conditions & facilities
Todo muy bien la atención de él frondas excelente lo único es el aseo de los baños pésimo mucho moho le aconsejaría en la habitación una nevera pequeña lo demás excelente les aconsejo EiPMILSAM
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Arturo

Disliked: Staff & service
No hay personal de recepción
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Ana Paula

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El personal terrible, jamás me dieron el código para el estacionamiento y se quedó encerrado mi coche tuve que regresar por el al día siguiente por error del personal
Stayed 1 night in Sep 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recomiendo es una buena opción beneficio costo en esta zona. El trato de Rebeca fue de mucha amabilidad
Stayed 4 nights in Aug 2024
Verified

8/10 Good

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ampliar el horario de la atención en Recepción. Advertir que hay escasez de agua.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable, buena relación costo beneficio. Sería conveniente que el horario del personal de Recepción sea más amplio.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Claudio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No escojan este "hotel"

Instalacion en pesimas condiciones, antiguas, descuidadas, sucio en general, olor a orines desde la entrada. No hubo nadie en recepción en la mañana que salimos a hacer un pendiente, cuando regresamos a dejar la habitación tampoco hubo quien nos recibiera la llave. Si hubiera necesitado facturar mi estancia hubiera sido imposible.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Andres

Liked: Staff & service, amenities, property conditions & facilities
Muy buen lugar y muy bien ubicado, solo cuidar un poco más la limpieza de las habitaciones.
Stayed 1 night in Jan 2024
Verified

4/10 Poor

EMILIO

Disliked: Staff & service, amenities, property conditions & facilities
Si buscas buena ubicación y buen precio y no eres exigente es recomendable pero si eres exigente en el servicio e instalaciones debes buscar otra opción
Stayed 5 nights in Dec 2023
Verified

4/10 Poor

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
CAMA INCOMODA , RECEPCION LENTA, FRIO Y DESANGELADO , AL GRADO QUE NO ACOMPLETE MI ESTANCIA BUSQUE OTRA OPCION
Stayed 2 nights in Dec 2023
Verified

8/10 Good

María

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 2 nights in Oct 2023
Verified

6/10 Okay

Maria Teresa

Liked: Property conditions & facilities
Las habitaciones huelen mucho a humedad, guardado de forma penetrante. Con los datos de su página oficial no hay fotma de contactar
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Ana Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación 10/10 Atención 10/10 Limpieza 10/10 Precio 10/10 Excelente opción, sin duda si regreso a cdmx será mi lugar de hospedaje
Stayed 3 nights in Nov 2023
Verified

2/10 Terrible

Amy

Disliked: Staff & service
Muy mal servicio de los trabajadores, me dejaron afuera porque la.clave que.me.dieron no funcionaba y estaba sola y de madrugada y apesar se que le llamé.por teléfono me tuvo un rato más.en lo que checaba la recervacion
Stayed 1 night in Oct 2023
Verified

8/10 Good

Alfonso

Liked: Staff & service
La propiedad bien, segura, recomendaría cuidar un poco más la limpieza. Por lo demás, bien ubicada, segura y tranquilo.
Stayed 1 night in Oct 2023