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Sheraton Maria Isabel Mexico City Reforma

4.0 star property

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Club Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Lobby
Rooftop terrace
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Air-conditioning

Explore the area

View in a map
Paseo de la Reforma 325, Col. Cuauhtemoc, Mexico City, CDMX, 06500
  • Place, Paseo de la Reforma
    ‪1 min walk‬
  • Place, U.S. Embassy
    ‪2 min walk‬
  • Place, Angel of Independence Monument
    ‪2 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪23 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Tower

Classic Room, 1 King Bed, Tower | Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Tower

8.6 out of 10
Excellent
(99 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Tower

Classic Room, 2 Double Beds, Tower | Premium bedding, minibar, in-room safe, desk

Classic Room, 2 Double Beds, Tower

9.0 out of 10
Wonderful
(147 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(45 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Tower

Deluxe Room, 1 Queen Bed, Tower | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed, Tower

8.4 out of 10
Very good
(42 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, Tower

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Tower

9.2 out of 10
Wonderful
(33 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (View)

Lounge

Deluxe Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(10 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds (View)

9.4 out of 10
Exceptional
(29 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Lounge

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Lounge

Deluxe Room, 1 Double Bed

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Lounge

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living area | 32-inch flat-screen TV with satellite channels, TV

Club Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Corner

Club Suite, 1 Bedroom, Corner | Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Corner

8.4 out of 10
Very good
(6 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Sheraton Maria Isabel Mexico City Reforma

Hotel with a sauna, steps from U.S. Embassy
An outdoor pool, a restaurant and a 24-hour health club are available at this hotel. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton Maria Isabel Mexico City Reforma offers 756 accommodations with minibars and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.
Sheraton Maria Isabel Mexico City Reforma's great location gets high marks from our customers. During your stay, you're just a quick walk from Angel of Independence Monument. You'll find features such as an outdoor pool, a restaurant and a 24-hour gym.
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from U.S. Embassy and Angel of Independence Monument
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Sheraton Maria Isabel Mexico City Reforma offers its guests an outdoor pool, a 24-hour health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Maria Isabel Mexico City Reforma. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Mexico City hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
Sheraton Maria Isabel Mexico City Reforma has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 199 per night)
  • Available in some public areas: WiFi (MXN 199 per night)

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (MXN 200 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 460 for adults and MXN 230 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour health club
  • Fitness classes
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 100 per pet, per stay, plus a one-time cleaning fee of MXN 1300
  • Maximum 1 (weight limit: 40 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 460 for adults and from MXN 230 for children
  • Fee for in-room wireless Internet: MXN 199 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 199 per night (rates may vary)
  • Airport shuttle fee: MXN 1242.00 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: MXN 200 per day
  • Pet fee: MXN 100 per pet, per stay plus a one-off MXN 1300 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Maria Isabel Mexico City Reforma offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Isabel Sheraton
Maria Sheraton
Sheraton Isabel
Sheraton Isabel Maria
Sheraton Maria
Sheraton Maria Isabel Hotel
Sheraton Maria Isabel Hotel & Towers
Sheraton Maria Isabel Hotel & Towers Mexico City
Sheraton Maria Isabel Towers
Sheraton Maria Isabel Towers Mexico City
Sheraton Mexico City Maria Isabel Hotel
Sheraton Mexico City Maria Isabel
Sheraton Maria Isabel
Mexico City Sheraton
Sheraton Mexico City Maria Isabel Hotel Hotel
Sheraton Mexico City Maria Isabel Hotel Mexico City
Sheraton Mexico City Maria Isabel Hotel Hotel Mexico City

Sheraton Maria Isabel Mexico City Reforma Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1570 out of 2172 reviews
Rating 8 - Good. 333 out of 2172 reviews
Rating 6 - Okay. 150 out of 2172 reviews
Rating 4 - Poor. 55 out of 2172 reviews
Rating 2 - Terrible. 64 out of 2172 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Martine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Mexico city for work and the service at the hotel is amazing. I had shipped a box of material and the hotel staff let me know they had a box for me. (it is so rare these days, I usually need to hunt my boxes down) The bed was so comfortable. The sheets ! the housekeeping was also great. Its an older hotel and so well maintained! I would love to stay there again. I actually didn't have breakfast but I added stars by mistake and I don't know how to remove the stars without giving it a bad review. I can't seem to remove all of them to say N/A
Stayed 3 nights in Sep 2025

10/10 Excellent

guadalupe

Stayed 3 nights in Oct 2025

6/10 Okay

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family

Parking should not be charged when you are staying at the location, breakfast was not free , staff was excellent
Stayed 3 nights in Oct 2025

6/10 Okay

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family time

Breakfast was ok , clean room
Stayed 4 nights in Oct 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - a bit older but great location and price.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesus David Meavepena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Daniela, North Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a business trip and event at the hotel, everything was great. Since the check in, the room, service and hospitality. I also love your food, breakfast and buffet are amazing. I believe the price is worthy for the quality and comfortability. Thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My new favorite hotel

I frequent Mexico City and had been coming to the same hotel for several years now. Enjoyed the comfort and service. However, lately he got really busy so decide to give the Sheraton a shot boy with a great idea to come here. Excellent service and rooms are extremely clean plenty of hot water and good plumbing. Many places within walking distance. Will be staying here for a while now.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at Sheraton Hotels, also liked the amenities at the gym and late night room service
Stayed 4 nights in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and i woukd stay here again
Stayed 3 nights in Oct 2025

10/10 Excellent

CHUN CHUN

Stayed 4 nights in Oct 2025

10/10 Excellent

Imelda, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to stay in Mexico City!
Stayed 4 nights in Sep 2025

10/10 Excellent

Kely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my 2nd stay at this hotel and just like the first time it was excellent. The staff was very friendly and polite. They were very helpful with anything that I needed. The room was clean and neat when we walked in and it had all the amenities that you may need. It's in a great area with a few restaurants and coffee shops all in walking distance.
Stayed 3 nights in Sep 2025

6/10 Okay

Ariana

Travelled with partner
Liked: Cleanliness
Property is outdated, no ice machine and the only place with ice is the bar or the restaurant. They only accept credit card or Mexican pesos and the hotel doesn’t exchange currency. Only Taxis are allowed to pass through the drop off , to get an Uber or private driver you have to meet them across the street to the Main Street and the hotel worker won’t tell you that. This hotel is located in the main city across from the Angel of Dependence if you get a city view like we did to can hear the noise from the street so any protest or political activity you will hear the noise.the room had a refrigerator with sodas but it was lock , I didn’t understand the point off that . I order room service got a hamburger with fries for $27 US dollars not the best burger… the shower water would come out of the restroom we stayed in room 1016. We stayed there because it was recommended for the restaurants is walking distance.
Stayed 3 nights in Sep 2025

10/10 Excellent

Illiana

Stayed 3 nights in Sep 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything es OK, I Like It Safe
Stayed 3 nights in Sep 2025

2/10 Terrible

Haoyun

Stayed 3 nights in Sep 2025

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the Angel
Stayed 8 nights in Sep 2025

6/10 Okay

Viviane

Liked: Cleanliness
Rooms were clean and comfy. Service was a bit odd. They had the wrong rate when I checked in and charged me double what id booked so had to go and get the front desk to fix it. Bottles of water were really tiny so I had to keep calling room service to get more delivered every day. Bit annoying when the tap water is not safe to drink. Housekeeping woke me up twice for cleaning when I had the 'do not disturb' sign on the door. Overall a fine place to stay but a few quirks that were annoying
Stayed 5 nights in Sep 2025

8/10 Good

Adele

Travelled with family
Liked: Amenities
It was nice room didn’t have a Fridge only what they sold was insiste. There was supposed to be a doctor on site and didn’t see any one and my son was sick the whole trip
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose

Stayed 1 night in Sep 2025

6/10 Okay

Naveed

Liked: Amenities
Disliked: Staff & service
Location is great and in very safe area next to US embassy !! Hotel needs upgrade! Out dated. Front desk reception people need to be more friendly and helpful. Rooms are small and beds are not comfortable.Over all not worth for money.
Stayed 3 nights in Sep 2025

10/10 Excellent

william

Stayed 2 nights in Sep 2025